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August 2024 by Ron Fielding
I wouldn’t take my vehicle anywhere else!
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August 2024 by J W
Babcock is excellent to work with. They provide thorough information and high-quality customer service.
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August 2024 by Greg Ackerson
They provided exceptional service. They were a pleasant breath of fresh air when I needed help on my vehicle. Highly recommend them.
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August 2024 by Jesse Perez
First time we used this shop. Very professional, did great work and kept me informed of what was needed for repairs.
Will use again.
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August 2024 by Amy Rector
The team at Babcock Auto Care is top notch! We have had a wonderful relationship and great service from them throughout their time in Rochester. We trust them with our vehicle maintenance.
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August 2024 by Rick Fli
Top rate helpers behind the counter! And top rate mechanics!! In the Shop? I strongly recommend Badcock??
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August 2024 by Faiz Abdirahman
Great professionals and engaging customers with updates and recommendations ?
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August 2024 by Marilyn Sabata
Everyone was courteous and helpful. The atmosphere was very relaxing and pleasant. The work was done perfectly too. The shuttle drivers were both friendly and safe drivers.
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August 2024 by Tom Bueckert
Staff at Babcock were great and did exactly what was required
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August 2024 by Jeremy Vold
Babcock Auto Care has taken care of all of my vehicles since their business started. Their mechanics are trustworthy, communication with the service representatives is always clear, and their shuttle service is very accommodating.
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July 2024 by Deborah Fogarty
Excellent customer service and thorough inspection and repairs by Babcock. They were able to get my car in immediately (starter problem, among other issues). Ben was more than patient in answering my questions and explaining the reports. The courtesy car drivers were so prompt and friendly as well. Highly recommend!
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July 2024 by Gary Niichel
Very friendly and professional. Yes, they do care about people more than about fixing vehicles. I was given a very detailed explanation of what needed to be done and then a great follow up after the work was completed. Highly recommend you take your vehicle to Babcock.
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July 2024 by Qiamuddin Ghiyasi
Their work is excellent, I am very satisfied with their work.
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July 2024 by Trace Steckler
Edit: Reply to Owners Comments (6/6/24 at 08:31 AM). Original Post can be found in Pictures (due to no reply feature and a characters limit).
Thank you for the reply. I apologize for not returning your call, but I have been traveling and getting prepared to be selling a house and the best times to contact you have been during your off hours, up until now. However following your reply I no longer feel I need/want to return that call.
I do just have a couple things I’d like to say.
First, I will completely own my lack of knowledge on the details of my service history of my vehicle. However, if you are not going to look into the past history of a new vehicle you’re servicing through CARFAX or via other methods, it could be nice to ask the customer to either share or obtain that history for you to have. Because had that history been known I feel this situation wouldn’t have happened. Again, I own my lack of knowledge on that history, but I do feel I am far from the only customer who lacks those finer details of their vehicles history, but maybe I am wrong.
Second, I’ll agree with you that the individual fluid changes were listed under the “Maintenance Due” portion of the report, but with the fluid changes picture under the “Needs Attention” section in combination with a corresponding condition stating “Fluids Checked and Needs Attention” is misleading. Couple that with being told they needed to be done “sooner rather than later” after asking how urgent these were, you can see how I might think differently.
Lastly, I work night shifts and made my discovery the night proceeding this 730 AM appointment. I was not visibly upset because it’s not always my nature to be confrontational, because I was tired from working the night prior, and even after finding my service history, wanted to give the benefit of the doubt and see what I would be told after nearly spending lots of money on services that were unnecessary at that time. I appreciate the apology now, but I don’t believe an apology was only necessary at the time if I was visibly upset.
All that being said, you guys have gotten lots of great reviews and seems like you’ve done well by lots of customers. I unfortunately just don’t feel like I am one of them and no longer wish to do business with you. Thank you for your time and the services you have provided.
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July 2024 by Hunter Oldfield (Noel)
Amazing service and quality control. They give you a full rundown diagnostics of everything that you might want to get checked out without pushing too much to get it fixed unless the vehicle is unsafe. They run through everything they notice with you and provide images of what they saw and have red arrows pointing to specific parts they may have a leak.
