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November 2023 by Jacob Ramon
Worst customer service ever. Had to wait an hour to find out they didn’t even assign a guy yet to tow
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November 2023 by M. S.
Very good place for getting passport or Visa photo and international driver license.
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November 2023 by Cordell Knight
AAA as a company is a good company to have for roadside assistance, but I can certainly say for trying To cancel a membership with them is a freaking nightmareI just tried canceling with them because I was no longer interested in their services because I found something else And they were trying to make me change my policy instead of completely cancelingSome advice for those who read this, if you're really that desperate for roadside assistance, go with your insurance policy that you have for auto insurance, do not try and get it with AAA because you're stuck with them if you DoI will not Deal with AAA ever againThey will try everything To keep you from canceling a policy with them, if somebody wants to cancel A membership, CANCEL THE MEMBERSHIP
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July 2023 by elizabeth jay
Very friendly and helpful. Pulled the items I requested and had them ready that day.
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May 2023 by Gayle Hubbard
Worst phone system this side of the sun.
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May 2023 by Naoto Suzuki
People are super nice and willing to help customers.
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April 2023 by Mary Claire Miller
Wonderful help! Great customer service!
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February 2023 by Robert Chudek
A little short-handed on travel advisors but took care of our immediate needs
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August 2022 by Charlene Clarke
Dan Andrews has been outstanding in signing me up for road assistance and car insurance. He is my go to guy from now on!
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May 2022 by Shela lanotte
I spoke with Dan about car and home insurance. I just moved to Minnesota from California and I had been with AAA for almost 4 years. My insurance had overlapped and he said he would help me and also get me a home quote from an outside source they use. He said he would call me back within 2 days with a new quote. He seemed nice and helpful, but he never called me back or sent an email...Nothing. I am very disappointed in AAA in Rochester. I have always had very good service from AAA and I am still without car/home insurance.
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May 2022 by Austin Dorenkamp
Charlie was super helpful in getting me an International Driver’s Permit. It was fast and reasonably priced.
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January 2022 by Bonnie Adkisson
I had a flat tire in Rochester MN at around 4:00 pm on Wednesday January 19, 2022, and the service AAA sent was Gregerson Towing and Recovery, impressive job guys!!! They were there in a drop of a hat. They had 2 vehicles, one just in case it needed to be towed. They were some awesome guys who really love their jobs and both were humble and kind!!! I highly recommend them!!
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December 2021 by Chris Church
We had been members of AAA since 2013. I was paying the increased service rate due to working an hour from home. During that time we had to use their tow service three times. They sent a letter today noting that we had a “disproportionate use of service” and would no longer renew our service. They are apparently a great service if you don’t need service. So disappointing! I would recommend electing to get service through your insurance company.
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November 2021 by Marconna Scrabeck
Take Good care of their Customers.
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October 2021 by Karen Kuhn
Very friendly and helpful staff.
