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November 2023 by Shawn Jetkins
I've been with this credit union for 6 yrs. I applied for a loan and got denied. They constantly sending out papers to sign up for insurance with them. They're quick to take your money but when you really need them they're NOT there for you. Its kinda sad that I can go to another loan place and get a loan in minutes but you come to someone you've trusted for 6 yrs. And get NOTHING. SMDH
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September 2023 by Ed Lund
Jamie S. is an absolute ROCKSTAR lending specialist. Not only does this credit union offer competitive rates for well qualified buyers, but their customer service is also top notch. I was working with a few other credit unions trying to get a quick loan together so that I could purchase a private sale boat that was a great price out of state the next day. Everyone else kept dropping the ball, but Jamie understood that my loan was time sensitive and got me a check so quick that I couldn't believe it. She has since also helped me on a vehicle loan as well and that went even quicker since my information was already in the system. Thank you, Jamie and SMFCU, I will definitely recommend your services to any friends looking for lending options.
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September 2023 by Jerad Willford
Avoid this credit union.So many times they have manipulated the transaction process to assess fees.Reordering TransactionsRather than debit a customer’s account in the chronological order, the transactions were made, the credit union will instead process the debit in highest-to-lowest order, thereby maximizing the number of overdraft fees it can charge. For example, assume you have $100 in your account. You then stop and make three small, separate purchases for $10, $12, and $18. Then, you go to the supermarket and buy groceries for $50. Lastly, you stop for gas on your way home and debit $40. If these purchases were processed chronologically, as they were executed in real time, you would only be charged for one overdraft fee. However, some credit unions process these fees in a business day according to value, from highest to lowest. Therefore, in this example, you would be charged for twice in lieu of once.
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July 2023 by Terry T.
Alyssa and Amanda helped me and they were able to get me what I wanted They were very kind and knowledgeable I would recommend them
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April 2023 by Angela Anderson
Generally fine, though small and inconvenient. I've had multiple issues with their online banking portal, and with no assistance available after hours, there's no way to reset your password or get your account unlocked. I'm also surprised that there's not an automated system to allow a member to reset the password--the only way seems to be to call and talk to a person, within the hours of 9-5 on weekdays or 9-12 Saturdays. Today is Saturday, I called at 11:50, no answer. So now I'll need to wait until Monday to try to get someone on the phone to unlock my account. Overall would not recommend unless there's a location very close to you.
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December 2022 by Angela S
AVOID!!I really wanted to like South Metro but 7 years later I continue to have problem after problem with them. I can never get a card set up properly with the system they require to use to set it up. I can never get anyone on the phone to actually answer my questions or help me. They do not have hours that allow me to go in and refuse to help. There is one woman in particular that is absolutely the rudest person every single time I work with her. The app never works. They charge you to close an account. When I opened a separate account I gave the 2 $20 bills but they only put $10 in one account and $25 in the other and told me I never gave them $40. I took it directly out of the atm! I regret ever coming to this bank!DO NOT USE THEM!!
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December 2022 by Angela Sadler
AVOID!!I really wanted to like South Metro but 7 years later I continue to have problem after problem with them. I can never get a card set up properly with the system they require to use to set it up. I can never get anyone on the phone to actually answer my questions or help me. They do not have hours that allow me to go in and refuse to help. There is one woman in particular that is absolutely the rudest person every single time I work with her. The app never works. They charge you to close an account. When I opened a separate account I gave the 2 $20 bills but they only put $10 in one account and $25 in the other and told me I never gave them $40. I took it directly out of the atm! I regret ever coming to this bank!DO NOT USE THEM!!
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December 2022 by Amanda Brewer
I’ve been banking here for about 15 years. It has been extremely difficult making purchases with the debt card and often times card services system is down. Recently I’ve been trying to make a purchase over the past 3 days and still no luck. I’ve called about 5 times and the bank refers me to card services and the card services refers me to the bank.I’ve never experienced so much difficulty using a debt card.
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November 2022 by Larry Ernst
yes, the staff upon opening a new account were very polite & friendly. left a different credit union because of incredibly poor customer service.In trying to set up to view online has not been a very good experience. got locked out, sent the required msg/email NOTHING for 6 days so now a phone call is required.I guess in this day & time we just resign ourselves to poor help and substandard service. I received the information I needed to set up the account online but the prompts to ask for and receive statements is just sooo bad I gave up. printed myself, hoping that the teller was right in saying I will get mailed statements.It is really getting harder and harder to have any sort of trust once you have been lied to.
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January 2021 by Mark
BE AWARE-Company policy for NOT investigating suspicious activity on checking/savings accounts.There was a debit and credit that was NOT recognized by the client. Spoke with the fraud department and the representative was rude and incompetent.Been a member for over 20 years and no recognition for loyalty.I will be removing my funds and banking at an alternate Financial institution.
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October 2020 by Ray Johnson
Very nice ? and friendly atmosphere
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August 2020 by Ben Bartholomew
I worked for a Credit Union back in Utah and while I was there all employees were trained in how to process payments for members regardless of loan type. Additionally tellers could answer almost any questions that involved the overall account itself. While specific loan questions and details would require a loan officer there was rare a time where a teller or Member Service Rep couldn’t help. Yet, EVERY time I call I’m told “sorry we can’t do that on the frontline. Let me get you to another department.” After being transferred there I’m told “I’m sorry they got you to the wrong person let me get you to someone else.” This person is usually not there or is also not able to help! I’m sorry but this is the WORST financial institution I’ve ever felt with. TRAIN YOUR EMPLOYEES TO HELP YOUR MEMBERS!
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January 2020 by Mark Wacker
BE AWARE-
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June 2019 by Ronald Borg
Always courteous!
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June 2019 by johne seal
Always friendly staff! Personal feeling. Great attention to details!
