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October 2023 by Leslie Dodoo
They were very professional and did not feel pressured into anything. They updated me along the way and explained all my options from the need to address stuff and the things that could wait.Kurt was great to work with and I will come here again.
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October 2023 by Beth Lyons
I needed extensive work on my VW Jetta, and was extremely satisfied with the job performed by Honest-1 Auto Care in Prior Lake. The staff were easy to work with, explained the situation well, provided a great loaner car, and did a great job with my car.Thank you!
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August 2023 by Nicole Brandtner
Very professional and amazing car repair. Was my first visit and everyone was so friendly. I even recommend to friends and family right after I left. It's nice not to be treated like just another numberService: Auto tire replacement
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August 2023 by Kelly Reinboldt
Nate and the great mechanics did an amazing job at a fair price to fix my Odyssey van, which was in desperate need of attention. He explained everything he thought needed to be done, and in the priority in which they should be done. Even though the list was daunting, Nate was very reassuring in offering positive feedback on why the van was worth the investment and that the work they did would be covered. I couldn’t be happier with the customer service I’ve experienced in the past with Troy and this last time with Nate. Please give a shout out to your mechanics for me - it runs like brand new!Services: Air & cabin filter replacement
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August 2023 by owen smeby
Service was great and people are friendly, but the quote I got from the inspection was kinda outrageous. 377$ to replace a fuel filter on a 2005 Chevy duramax which is a 40$ part and takes 20 minutes to change. Feel bad for the people who pay those prices. Personally won’t go there again because the prices are more than it’s worth to do it myself. But will recommend for non mechanically inclined people.
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August 2023 by Adam Krieg
I had blown the transmission cooling lines on my Ford F-150, after the work was done I was told that I could come pick up my truck. I didn't make it more than 5 minutes down the road and all of a sudden my engine through the overheating light. Unfortunately I had to stop turn around and bring the truck back, without getting into too much detail, it was a very long and drawn out process to try to figure out what exactly was wrong with it. But in time I was able to work with Troy the service manager, who took care of the whole bill causing my overheating issue which they did end up finding out was the water pump. I greatly appreciate Troy and all the hard work he and his team did for me, and going above and beyond by taking care of that on companies time and money. I felt valued and taken care of and would recommend them to anyone I know.
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August 2023 by Soumendu Das
Had to get the brakes and rotors replaced on my 2015 Infiniti QX60. Fair price and service was good. Only they changed the air filter and in process got some dirt in, which tripped the engine light sensor and the engine check light was on. I had to come again next day to have that fixed, completely free of charge though, only if the tech would have checked it before might have saved me a trip back. Anyways good customer service nevertheless.Services: Air & cabin filter replacement
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July 2023 by Kevin Pierce
I thought both John & Kurt were very courteous and friendly. They were able to get my son’s car in the shop very quickly. Also, Honest-1 are one of the few people opened on a Saturday.As for the mechanics in the shop, they didn’t do their due diligence. I was charged $75 for them to tell me that my A/C compressor was bad when I already told them the compressor wouldn’t run. Also, to have the compressor fixed the estimate would cost me approximately $900.What I found was that the A/C pressure switch wires were torn off the switch which is a condition to allow the A/C compressor to run. Of course, I didn’t catch that until I pulled the under body splash guards off.I’d be very cautious about taking my vehicles there again.I’d like to update my comments on my experience with Honest-1 Auto.After I posted my first review I received a call from Troy-store manager of Honest-1 regarding my initial comment.He said he wanted to make things right with me so he reimbursed the $75 for the diagnosis and the $189 for vacuuming out the old refrigerant.I was impressed on how quickly I heard back from Honest-1 as they seemed to really care about customer satisfaction.I increased my rating from 3 stars to 5 stars. I was hesitant to update my review from to 5 stars because I bought and installed the new compressor and dryer b/c of the incorrect diagnosis.But, I appreciate the great follow-up and making things right with me. Because of the call from Troy, I will be going back to Honest-1 in the future.Thank you Troy!
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July 2023 by josh ericson
I’ve gotten repairs here three times now, and I can say with confidence that this is a place to go. Great customer service and great communication all the way through. Also a huge thank you to John for all of his help along the way!Service: Exhaust
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July 2023 by Mike Sandness
FAST reply, got truck in, evaluated & fixed in 24hrs vs competition stating they are out 2 weeks before looking at it. Capacity means a lot when folks are in need of something fast. Thanks for stepping up!
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June 2023 by Jolene Shortman
The Professionalism of the Front Staff is beyond customer service. Troy and the guys make customers feel welcomed, relaxed and leave assured the job was completed with the Best Mechanical Care! I will continue to do my Auto business with Honest-1 for the great service and for being a local business!! Thank you Honest-1!!Services: Auto engine diagnostic
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June 2023 by Bill Thompson
As always, the service was stellar. Their estimates are always detailed, and the staff is professional. Facility is well appointed and clean. My only complaint and what cost them a star is that their pricing of materials is excessive. The estimated cost of transmission fluid, for example, was nearly 3 times what it would cost me to buy the same from Walmart or Fleet Farm. This adds up quickly when you’re doing a transmission flush. Otherwise, I think they do a great job.
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June 2023 by Eric Garbe
The mechanic Adam did an excellent job repairing the rear main engine seal. First time in years that my truck hasn't been dripping oil. I've had fresh card board under it all week and not a single drop leaking out of that 300k mile engine. Very thorough job checking everything associated with part. Great communication and great service!Services: Engine repair
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April 2023 by Shanyce Everett
I have an 2007 Saturn Aura. I had the steering rack and pinion also the alignment done as well.Troy was the one who helped me and he was very kind, understanding and patient. I am very aware it is an older car but I will say the pricing on those things I got done were pretty high along with other work that needs to be done that they quoted me on too. The steering rack and pinion was fine but the alignment still seemed off when I got it back. So I brought it back and they said the tires needed to be rotated since they do tend to be uneven when the alignment isn't right. With the tires rotated, it seems to be okay but not as even with the driving which I hoped it would be. Overall, I will say the staff is very friendly and patient which I thought was the best out of the service, thank you.
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April 2023 by Matthew Steiner
Long story short I’m pretty blown away. Recently moved to Prior Lake and had to find a new local mechanic and with a name like Honest 1 I had to try it out. Turns out my recently replaced brakes from a previous shop were warped. Honest 1 fully took care of this work just to build my trust. Top of the line customer service throughout the whole process, highly recommend.
