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November 2023 by Lydia King
I just got my car back from Rum River Auto after having my alternator replaced. They were super transparent with all of the work done and did a full vehicle inspection before I picked it up. I will happily head over there for any future repairs!
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October 2023 by Mike Sperbeck
I have been using Rum River Auto repair for last 3 years. I have many vehicles in my family with having teen drivers. I have had everything from breaks and tires to oil changes done. This summer took my wife Mustang in for a oil change and to have the temperature gauge checked. They wanted to replace the whole instrument cluster. ( expensive) After a second opinion it was just the thermostat that needed replacing. Misdiagnosing can happen and i trusted them still.Now on 10/20/23 I hade rear wheel bearing and breaks and an tie rod replaced on my 16 year old sons jeep. Spend $2,40040 miles later the tie rod came undone. This can be catastrophic lucky my son was ok. Tom at Rum River said sorry don't know what happened. I trust them with my family and am very disappointed. I expected more considering I have spend thousands of dollars there and have been very loyal.
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October 2023 by Jordan B
I Remember 2013 what a horror story of a shop this is, $7600 bill because the shop help he passes off as mechanics put my distributor in backwards after quoting me $760, The extortion con kept going on and on for over a month. Troy even claimed his intentions were to keep my vehicle locked up inside his garage until I paid the scam, and eventually flip my vehicle for a profit. He also claimed to have put a mechanics lein on my vehicle, after calling the DMV i found out there was no such lein on my vehicle. I ended up contacting Laurie Swanson the attorney general at the time, then filling out paperwork so we would settle this by going to conciliation court. we ultimately settled the matter outside of court. I paid the original quote price plus 15% that the law allows. After i got my vehicle back, I took my vehicle to a certified GM dealership and had the head mechanic inspect my vehicle, then go through the rum river work order, it turned out the entire work order was fabricated, my distributor was the only part that was replaced, and the distributor was remanufactured not new. I also hired a certified master mechanic with 30k verifiable hours from a local truck company in Elk River back up the findings by the GM dealership as advised by my attorney that i hired. Ultimately I was advised it's not worth a law suit if a business owner is fabricating problems to scam money from its customers, and I probably would never see a payout from any hardship myself or my family endured, I was out an attorneys fee $600, $175 GM dealership inspection cost, and the master mechanic inspection only charged $100. My point is, when it comes to keeping those garage doors open, a con like this can smell vulnerability, and will always cook the books by preying on people by scamming them out of money. No hard working individual needs to go through what i went through. Either learn to fix your own vehicle or take your vehicle to a dealership folks, you really do get what you pay for. Remember " A GOOD MECHANIC ISN'T CHEAP, AND A CHEAP MECHANIC ISN'T GOOD.Service: General repairs & maintenance
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September 2023 by Teresa Davis
They were able to get my car in quickly, assessed it and quoted me fair prices and got the job done much faster than expected.Great customer service and their app made it very easy to schedule my appointment. Definitely will keep going to them for my car needs.Services: Auto maintenance
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September 2023 by Michael Brytowski
The folks at Rum River exceeded my expectations. Over the years they have taken care of small things without asking along with the requested service. Good work.Services: Tire rotations
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August 2023 by John Miller
Rum river auto is hands down the best shop I have been to in the Princeton area! They have worked on my wife's escape twice and nothing less then 100% excellents! Tom was 100% honest with the repairs that needed to get done right away and repairs that don't have to get done right away unlike other shops that are just there to make a buck and not care about there customers! 100% recommend Rum River Auto
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August 2023 by Christine Bertram Hary
I reached out on a Friday to get my oil changed the next week. They responded back really quick and got me in early that Monday. The staff is so friendly, I will be going back for sure.Services: Air & cabin filter replacement
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August 2023 by Kendra Peeters
They were able to fit me in the day I called, to patch my tire! They let me pay over the phone and pick up after hours. Friendly people and great customer service!Service: Tires
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July 2023 by Bobby Lintz
Great service. I was able to drop my car off a couple days early due to work and they got it done by the time I got back from a job.Service: Wheel alignment
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June 2023 by cole bergherr
My tire had popped and I needed to get my rim and tires switched out. Jess had said they were pretty busy but had it done in 20 minutes. Great service!Service: Tires
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June 2023 by Jill Olson
I was able to get an appointment quickly. Very professional, explained my car problems in full detail and asked me to bring it back a week later to make sure the air was working properly. Would highly recommend Rum River Automotive!Service: Air conditioning
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June 2023 by Tracy Hanson
Amazing people! Wasn't sure what was going on with my vehicle and they found the problem and fixed it the same day. Honest place and very good communication! I will be a costumer forever!Service: Vehicle Inspection
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May 2023 by Jamie Morris
I was very happy with the service at Rum River Automotive. I needed a loaner to drive while the work was completed on my vehicle and they were able to provide that. All my questions were answered and my car runs great again. Pricing was transparent. Tom even stayed late to accommodate me picking up my car on a Friday evening so I would have it for the weekend.Service: Auto maintenance
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May 2023 by Maddie Reis
I’ve been bringing my car here for oil changes and the service has been great!I trust them much more than Valvoline and know that they take their time to inspect my vehicle. Support local!Service: Oil change
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May 2023 by Craig Wisner
I’ve used this company for years, for all my vehicles. Transmission replacement, fuel pump, electrical problems, basic maintenance like oil changes. They’ve always done great work at a fair price. I would recommend them to family and friends.Services: Auto maintenance