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February 2024 by Dan Erickson
I think it needs more employees I have been there on weekends and if your looking for help good luck,nice selection of pet related products. People watching is fun it seems to draw a eclectic group of people.its the only place the wife can find a special cat food for her cat..spoiled rotten #@%!*^cat!
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February 2024 by Karen ianieri
Great service and promotions
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February 2024 by Izzy Rejman
just an average petsmart
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December 2023 by Chris P.
I previously took my pet to the Richfield location (which gave great care to my dog) before I moved. No issues. I took her here once, and they never called or let me know when she was finished grooming. 3 hours later I went there and she was shivering and had diarrhea in the back cages! The workers put the blame on me for not having given her drugs before hand to calm her. They could have just called me in the first place to come pick her up. I felt so bad for my dog.
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November 2023 by Antoine Davis
Well I went and to get my dog a cut and I told the employee how I want my dog cut she did the opposite. They cut all my dogs hair off very low then told me she had to. No you could have reach out to me and discuss the matter with me I would never bring my dog back here again
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November 2023 by Sasha
Really you now have to ask for a bag after buying cat food ???? Are you kidding me ???? So after spending good money you expect your customers to have to do the clerks job?
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October 2023 by Bob Zoss
Just needed a special cat food. However, I think the online price from Pet Smart was slightly lower than the in-store cost.
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August 2023 by David H.
Grooming services were horrible as I was told they tried their best, but didn't complete the services and blamed my dog for squirming. I'd been coming here for years and never had an issue until today. Yoda says it best "Do or do not. There is no try"!! So, I will never step in this Petsmart again and will find actual professional groomers to do the work. Another person had a bad experience two weeks ago and imagine how many others say nothing, walk away, and will never come back. This is a great example of post Covid staffing of getting paid to show up and try your best regardless of a good job or not, then blame the dog for not just sitting there like a stuffed animal and the customer for complaining of not doing the job. I can't believe they want to be paid for trying, not completing a job well done. WOW!!
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August 2023 by Evan Blackwell
Amazing store and staff, always very kind and helpful.Huge and special shout out to Mysterie and bear!! Amazing training, demonstration, and does amazing with the pups. She connects to each one, and caters to all their personalities to enhance the dogs experience and learning. She goes above and beyond and will help you incorporate your signals and commands into the necessary skills to learn. Did a second class and considering participating in more due to Mysterie. Always the best to walk in the store and have her yell and greet our pup like we still see her each week for class.
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July 2023 by Jennifer A.
Grooming service was terrible. My dog just came home with visible lacerations on his ear and near his groin from them shaving too close and cutting him. They told my husband he was "too squirmy" and that's why they didn't bother to shave his tail and his feet were still unshaved. He's probably going to be traumatized the next time we bring him somewhere else. $80 cut for 6 lb dog. Never had issues like this at other locations but just moved to Plymouth.
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July 2023 by rukia Abdi
I wish I could give them zero stars, I scheduled an appointment with Dean G and when I got there he was so rude and rudely told me how he can’t get my dog in because he doesn’t have time. I would been okay with it but he didn’t even apologize or try and see what they can do. I drove almost 45min to be told rudely that he couldn’t take my dog. Honestly I wouldn’t even trust my dog with him. PetSmart do better specially with people you hire taking care of our fury friends. I am so frustrated! (This was the Plymouth location)
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July 2023 by Diana F.
I called Petsmart ahead of time to see if they had animals up for adoption. The girl who answered me was very short, and appeared annoyed.. even when I asked questions about. That employee referred me to an adoption site (which didn't help because she didn't tell me names of the ones that they were hosting) and so I drove 30 minutes thinking that I would potentially be able to adopt only to find out that it had to be done through the site. The gal on the phone did not tell me anything about this although another Petsmart location (after) did give me information about their cats at the facility so it seems like this individual just didn't want to share more information which was a little frustrating since I drove 30 minutes to visit.
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June 2023 by Owen King
Not a great location to do any business, but if you find yourself in the area and in need of pet supplies this is a nice stop. Plenty of parking, crazy big brand selection. Medic station on the side. Staff knows inventory well.
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June 2023 by Hannah Gutowski
I wouldn’t take your dog to get groomed here. When I picked up my dog after his grooming session he didn’t look like he had been groomed and he smelled worse after his session honestly. The staff here seem super lazy and dishonest. Like is said, don’t get your dog groomed here.
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May 2023 by Jay Bottem
Great assistance from the staff. Very friendly and knowledgeable.Great selection and prices.