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January 2024 by ron toivanen
This is the worst insurance agency/office I've ever dealt with or worse even heard of. I'm 49 yers old and have been with this agency for 20 yrs and my mother 20 yrs more. This was before Mayhew took over about 10 yrs ago but since then my mother has switched agencies after 40 + years and as of today I am too. My insurance to cover my house, actually all my items, has been roughly $140 since I bought my house in 2015. As of this month they are assessing a 98% increase on all residential property.
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October 2022 by Jane Bergstrom
Jeff and his team has been protecting my family for the past 20+ years. They are always available, reliable and responsive.
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October 2021 by Carolyn Koleske
I am writing to let you know that on Oct. 13, 2021, I will be a customer of American Family Insurance for 50 years!On Oct. 13, 1971, I turned 16 and got my driver’s license. Everyone remembers that day. I got coverage on my parents’ family plan through American Family Insurance.After college, I needed my own auto policy. I looked in the phone book and called the Randy Svendsen Agency in Plymouth. After purchasing a home, we added a homeowners and an umbrella policy. I stayed a customer of Randy’s and LuAnn’s agency until their retirement. We considered Randy and LuAnn to be part of our family. They met me as a single woman, saw me get married, have 2 kids and buy a house.Why did I remain a customer for so long? The service is outstanding and people who work for AMFAM care about their customers beyond just getting a paycheck. Of course I can get lower cost insurance elsewhere; but I can’t put a price on excellent service.The service excellence with the Mayhew Agency is the same as it’s been for me the last 50 years. I am not just a satisfied customer. I’m a lifelong customer.Regards, Carolyn Koleske
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June 2021 by James Hockin
They get the job done and we have had a very good relationship. However, we we were assigned a different sales agent after being members for a few years. This was very disappointing as his rude manner contrasted sharply with the mission statements the agency makes. So...if you are assigned an agent, BE SURE YOU ARE TREATED WITH RESPECT. If you are not request a change to a different agent and call Jeffrey Mayhew. Always call the owner. Everyone deserves to be treated with respect! We were left to feel like intruders to ask questions when we fork over a tidy sum with no defaults on our part. So...will give them another chance after two calls where we felt like we were intruders on their time. When people work out of their home, the "cat is away." Results?---mixed!
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November 2020 by Emily Johnson
Brandon made updating my policy a breeze! Thank you for the timely and comprehensive customer service!
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November 2020 by SWB
I have always received fast, friendly and accurate attention from everyone at the Mayhew Agency. Highly Recommend. And American Family is the best I have found.
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November 2020 by Matt Briercliffe
I was told by an agent that I have been overpaying 50+ dollars per month for at least the past three years, not once was this brought to my attention. I would have hoped that my agent would have my best interests in mind, quite naive on my end, I know. I was also recently surprised with paying an extra deductible when I went to pick up my vehicle. I expected to go in and pay what was agreed upon in the adjusters statement, but without my knowledge they decided I needed to pay twice that amount. These are not business practices that I can support any longer and am dropping them as my insurance provider.
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August 2019 by Howard S.
Worst customer service ever. They have a million employees but none of them follow through on tasks. Premiums skyrocketed year after year. Jeff himself is rude, unapologetic and clearly making bank on the less knowledgeable
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January 2019 by Irine Merz
I was highly recommend American Family Insurance The company is great, and our local agent Jeffrey Mayhew is there for us. We really feel at home with this company. we are customers for almost 10 years.He is quick, kind. I didn't feel as though I was being tricked in any way.Good discounts and rates.Thank you Jeffrey!!!
