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May 2024 by Mike Finley
They gave me water line instead of gas line. I got a "we'll, things happen" for my 1 hour inconvenience.
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January 2024 by Brent Y
Excellent service! I presented David F with a frustrating water heater venting issue and he was more than helpful and friendly throughout and got me just what I needed.
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October 2023 by Captain Ron
Excellent service great job keep it up #hvaclife
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September 2023 by Erik
Needed a capacitor for my AC unit. They had it in stock and cheaper than any option online. Friendly guy at the pickup desk.
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July 2023 by Q John
Looking for a part for an old water spigot. Walked and and didn't even try to look at the part. Says I need to know what kind I have...if I knew all of that I wouldn't need help. Completely worthless counter help..go elsewhere
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April 2023 by Christopher Johnson
Kevin at HVAC City Desk very helpful in getting me set up with new water heater while I was in a pinch. Can’t thank him enough. Skip the big box go straight to Ferguson, service always beats price in my book.
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April 2023 by Jeff Cogswell
Purchased Thermador Microwave, Fridge Dishwasher and Stove for around $24,000. Have issues with microwave and cooktop. Ferguson passes you on Thermador then Thermador passes you on to 3rd party servicer in MN. I have been charged buy 3rd party servicer and they still cant figure issues out. Ferguson does not have strong relationships their vendors there for I have overpriced appliances that are under warranty and no one to take care of the the Appliance's. Completely dissatisfied with my purchase.
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February 2023 by Travis H.
Love Ferguson!! Whenever I need piping supplies it's my go to spot. They have multiple locations around the metro so I can always get what I want. Customer service is great and my order was picked very quickly. Parking lot at the Plymouth location is small but it's rarely busy enough to not find a spot.
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November 2022 by Allan besner
Nothing like having experts right in your neighborhood!
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October 2022 by Caitlin Herrick
Great customer service. The girl at the first desk helped me find a faucet that was in stock that looks perfect in my new kitchen. Will be back
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October 2022 by Eric Tollefson
Beautiful products to look at, but with the customer service I experienced (basically non-existent), I’ll definitely buy elsewhere.
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October 2022 by Michael Hicklen
Great day at Ferguson! We participated in the 2022 Roadshow which spoke on DOE changes for the HVAC community. By the end of the year, we would have encountered 1000’s of contractors over 100 cities.
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October 2022 by nishul patel
I am a builder/developer, I called the Plymouth Ferguson and asked to be transferred to plumbing contractor division. Byron picked up the phone at approx midday march 21st. I asked for a freestanding tub. He gave me only 1 option and told me the price. I then told him by budget for a tub is approx less than $1000, he then made a snarky comment and hung up the phone. I then called the chanhassen location and Alex answered and gave me multiple options for tubs and pricing then directed me to their subsidiary build.com, I then contacted my build.com rep and put an online order in. Not happy with grumpy old men thinking they run the show, when in reality they are in business because contractors alike are buying their products. They should definitely improve their customer service calls and make sure their contractors have the correct information and product availability to make the proper informed purchases.
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October 2021 by Brittany S
Great service. Everyone there is kind and helpful.
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October 2021 by Kevin Lovegren
Great fast fun friendly
