The CVS Pharmacy in Plymouth is a full-service pharmacy that offers a range of convenient options for customers. The staff, including experienced and helpful pharmacists, are often praised for their kindness, knowledge, and efficiency. Many customers appreciate the quick service, especially with same-day pick-up and the ability to manage prescriptions online or in person. The pharmacy provides various services such as vaccines for flu and COVID-19, and offers savings searches and auto-refill options. Customers can earn rewards like $50 ExtraBucks for prescriptions and vaccinations, and enjoy features like Rx delivery through the app. However, the pharmacy also faces some challenges. Several reviews mention long lines and wait times, sometimes taking 5 to 10 minutes even after calling prescriptions in advance. System issues and staff shortages are frequently noted, leading to frustrations like delayed processing and difficulties reaching staff by phone. Customers have experienced inconsistent communication, with some reports of prescriptions being "in queue" for days without updates. The store's busy environment, partly due to regulations and staff turnover, can lead to noisy, stressful situations, especially during peak hours or lunch breaks. Despite these issues, many customers acknowledge improvements over time and express appreciation for the front desk staff and pharmacy technicians. They recognize the hard work of the staff who manage difficult situations and try to provide good service. Overall, the Plymouth CVS Pharmacy is valued for its helpful staff and range of services but needs to address system and staffing problems to improve customer experience.
