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March 2024 by Kevin Thien
This will be my last time going here. Out of the 2 yrs of supporting heinens.. I feel like the only times I got treated well was when I purchased my bikes. Service desk guys are rude and come off as if they don't want to schedule you in or even care to help.I will rather go across town to tousley motorsports in whitebear lake. One trip to tousley was better than all my trips coming here cocombined!! I use a fake name to protect my identity..
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March 2024 by Josh Otter
Edit: Nice response from the owner! Classy people there. It was multiple messages and you should'nt post stuff on facebook if you can't resond! Do you think responses like this are going to get customers in? Covid is over......You need us customers more than ever!They had a Honda Talon listed on facebook. Responded to the ad. They would not respond or even just let me know if its available after multiple attempts. According to their website they have 2 in stock. At this point I have no faith in them so refuse to pursuit this any further. If your too lazy to make a sale, what will you do after the sale?
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February 2024 by Tom b
Bought a 2016 Airstream a few years ago. Salesman said all the systems worked but didn’t say the plumbing had frozen. Talked to the owner & got no help. The trailer had a salvage title & it took over a month to get the paperwork & title. If these people told me the time , I would check my watch. Stay away!
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February 2024 by Gail Stefanick
Dan and Ross were very helpful and polite. That also put in a special order for goggles. Love the store
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February 2024 by Eric Mitchell
Jordan and the folks at Heinen helped make purchasing my new Yamaha extremely easy. Was very pleased.
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February 2024 by Joe Shah
Great place in Osseo. Picked up a great leather jacket. Staff was friendly, helpful, and knowledgeable. They are a great supporter of the local high schools and the local sports. I will always support our local companies that support our kids.
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February 2024 by Adam Redberg
Parts always available and great price
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February 2024 by Terry Wickeham
Very helpfull parts department
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February 2024 by Dan Farmer
Great place to do business, made few purchases and I'll never go anywhere else.
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February 2024 by Dean Pajerski
Bought a helmet for my daughter and Ross was really helpful with sizing and any questions we had! Tons of selection!
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January 2024 by Shawn s
Jordan was outstanding to deal with on the 2021 Gas Gas I purchased. Coming from out of state can make things hard but he made it a very painless transaction and was fantastic to deal with. Thanks again!
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January 2024 by Terry Carpentier
I went into the parts department couple days ago and there was one guy that worked there that was really rude I'm 73 years old and I'm a veteran I have a hearing issue he asked me a question and I didn't clearly hear him and I asked him what did you say and he started screaming at me I grabbed the part I went in there with and left and nobody should ever be treated and spoke to like that
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January 2024 by Srikanth Yanamadala
Was there for a New Yamaha FJR and had good experience with Sales Team … very Friendly staff
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January 2024 by Will Wojcik
Wonderful customer service! These guys know their stuff. Highly recommend!
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December 2023 by St Hr
Unfortunately, I can't post a positive review. I'd like to...just can't do it. I went to look at a bike advertised at what I felt was an attractive price. Prior to arrival, I was told it had been on, "guided Yamaha demo rides" only (which turned out not to be the case at all...read on). I arrived, walked in...found numerous salespeople standing around w/ no customers, gabbing with one another, yet not a single one asked if I needed help. It was literally as though I was invisible. Then, I walked across the street to look at the bike, in the used building. I was greeted immediately (Yay! Momentary internal celebration) but, then, the salesperson proceeded to spend nearly all of my time there on the phone, with others who were calling. I stated I wanted to test ride it and was told, "I'm not gonna' let you take it out!". I asked why and was told it was because it was, "dangerous". It was low-30's F with completely dry roads...cold but certainly not unusually dangerous. It would have been just fine for a test ride up/down the main drag. I said I wasn't going to buy a used, multi-thousand mile bike without knowing how it rode, first, and that I'd never crashed a bike, and that the roads were dry (because they were). I then walked back to the first building, to see about borrowing a helmet (after eventually being begrudgingly told I could test-ride it, when it became clear I was about to walk). Upon second entry into the main building, salespeople were once again standing around, fully available, without customers and gabbing...and once again, I was invisible. I said, "Screw this." to myself and walked out, never to return again. Not only had the bike NOT been on, "Yamaha demo rides only" but it had, in fact, been loaned, long term, to an online motorcycle publication (to likely be flogged about, unsupervised, as that is what they do when they are reviewing them long term) for thousands of miles. Paperwork was inside the top case, to show this was the case...beginning in 2021...yet I was told I was, "making it up" when I brought it up, after leaving. I was also told the roads were wet...but they weren't...I know because I had just been driving and walking on them. All in all, just a negative experience and, as mentioned above, I won't be back. Two stars because at least the price was attractive.
