-
April 2024 by Kade
Amazing customer service!!
I bought the Rev-X 10 driver in ears from Alclair for playing drums in my church worship and absolutely loved the sound quality, but I needed the fit adjusted slightly. This is not to fault Alclair, as my molds might have been slightly off. But Alclair did amazing to assist me in sending back the in ears, getting them re adjusted to size at no cost, and sending them back to me. Art Diaz from Alclair customer service was very responsive and helpful during the whole process. I love the fit, feel, and sound of my new Alclair in ears.
Highly recommend!
-
April 2023 by Tim Kletti
Absolutely love Alclair. It is NOT just that their product is top-shelf...it is their customer support. Yes, I did have a minor issue with my most recent set of IEMs. that happens. I stopped in their shop in MN and they fixed the issue while I waited. During my wait, they gave me a tour of the facility, showed me each step in the process and treated me like a valued customer. They have a customer (and fan) for life!
-
February 2023 by Kale Mitchell_-Triumvirate-_
Great for hearing protection, kind of "meh" for live mixing. The models advertised for hearing protection were said to be relatively flat on the frequency response scale. I noticed, however, that some definition was taken away when I put them in. They reduce a little more 4-6khz, Which is great for hearing protection! But I'm mixing for an audience, and 4-6khz are the ear piercing frequencies that sound engineers have to watch out for. So if it sounds good to me with them in, there's a likely chance that my mix may be to bright! These don't quite live up to my expectations. They do fit very comfortably though.
-
December 2022 by Joe G
Such a great company! I went in to try before buying, and everyone was super nice. Got free impressions done, and tried every pair I was interested in. That verified that I wanted the Electro's. They told me the current wait was 3 weeks, and I got my set exactly 3 weeks later. They sound amazing!
-
October 2022 by Ryan Anhorn
Great customer service. I have some pretty difficult/tender ears and Alclaire has been helping me make adjustments without any fuss. Super friendly with a great sounding product!
-
September 2022 by Dorian Lemonnier
After many years of looking around at pretty much all CIEM companies (Alclair, CTM, UE, 64Audio, Limeears, JHAudio, ect ect) I finally decided to pull the pin and I must be honest, the price is what attracted me to Alclair. The Process was simple. I ordered and paid for them on the 24/06/2022 and received them on the 24/08/2022. Now not only the price is brilliant but the service is outstanding with ongoing communications and the product is superb (can't say the same about 64Audio, UE and JH)Thank you to all of the Alclair family. I am beyond happy!
-
July 2022 by Chuck M.
****** Six Stars These ALCLAIR RSM IEMs are the bomb! When you listen to a known source using a high end device you can expect to hear things. I've had custom fit single driver IEMs from another manufacturer for years, and they're good. I've got high end Shure SRH1540 closed back headphones, killer sound. The Alclair RSM IEMs BLOW THEM AWAY! They're so good that I can hear EVERYTHING the vocal mic, (Shure KSM9), has to offer, good and bad, exactly. These IEMs put the studio feel in your monitoring, while playing live. I'm a sound engineer and a vocalist. I know the difference, but you don't have to have skill, training or experience to immediately HEAR the difference, you only need the money. Yes, they're expensive, no you can't borrow them, they're custom fit. About custom fit ear monitors: Try good universal fit IEMs. Make a chewing motion simulating singing. If your ears tend to push them OUT of your ears, you may need custom fit monitors. My ear canals are small, only custom fit devices work for me. Whether you need or want custom fit monitors, they are a step in the professional direction, and make a huge difference. Back to Alclair. They're going to take care of you. No hype, no up sell, just accurate reliable information online, and clearly stated pricing. This is not Amazon, you can't have them tommorow. They WILL send you an e-mail and give you a reasonable expected delivery date, (mine came a couple days early). If you've gotten this far in your research, these ARE for you. I spent a lot of time researching as many IEM companies as I could find, at any price, and Alclair has the best product, at the best price.
-
September 2021 by Spencer G
These people are the best and they make incredible in ears. I used my monitors hard sweating and jumping around for 6 years and they were still great.Also friendliest and most helpful customer service you could ask for.
-
August 2021 by Kevin Vandenberg
I live locally and was able to stop in to view and try some of the monitors. They had a variety of IEMs available and even had various phone adapters that could be used with my phone so I could listen to various sources. The staff was extremely helpful in helping me make my selection and place my order. I was even able to have molds made on the spot!
-
August 2021 by Spencer Grimes
These people are the best and they make incredible in ears. I used my monitors hard sweating and jumping around for 6 years and they were still great.Also friendliest and most helpful customer service you could ask for.
-
August 2021 by Josh Feland
good products ? good service ?didn't know how to pronounce their name for about a year, but eventually i figured it out
-
May 2021 by Isaiah Wu
Incredible experience with Alclair. They have the BEST customer service ever, and I love my IEM’s. My impressions weren’t great the first time, so I’m sending my IEM’s back and they’re reshelling them with new impressions for free.
-
September 2020 by Garrett Burns
The best monitors in the upper midwest.
-
August 2020 by Jason Bissell
I just recently purchased my first set of custom-molded in-ear monitors. I’m a drummer and chose the Tour Triple Drivers. They sound and fit amazing and have excellent isolation!
-
January 2020 by Baron Richmond
Great customer service. Great quality. I stopped in 5 years ago to get my impressions taken in the shop and they gave me a quick tour of their small facility. I did have some issues with the fitting, but even after warranty they leniently allowed me to send my IEMs in to be buffed up. About to buy my second pair in a few weeks!
