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September 2023 by Matt Steinhoff
I have had nothing but good experiences with this company. Set up was easy and fast. Every time that I had to contact them, their response was very quick, helpful, and professional. I didn't realize it was my off week for pick up. They were very understanding, polite, and worked with me to get it picked up asap. The driver on our route was also very polite and all smiles while talking to us.
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August 2023 by Jordi Fitzherbert
Customer service and service in general is very unreliable. I find it absolutely ridiculous just because their route work doesn’t want to do their job properly and gwt done faster that they mark in their tablet that they couldnt pick up due to non payments which i am not behind remotely, Back Story : it is currently july 19th 2023 my bill is due july 27th 2023 so riddle me that one, how am i late. They wont explain, So I was made to make my july bill that isnt due until end of the month a week and a half early and they promised a next day pick up. Well guess what it is the next day still didnt pick up trash like promised. Honestly considering moving companies.Additionally: i find it completely unprofessional and ridiculous that an owner believes the lies of an employee. I never once swore at her. I did many time say if i didn't do my job correctly would be repercussions and also could be fired. I find it is sad that a company backs their staff being lier and also lies about a person account to give an excuse online(which is illegal) to potential customers for their lack of care for their customers. Sad sad company but i guess your employees can only be as good as their owners. If the owner dont cate why should they. Oh and they refuse to give refunds for services paid for that they wont be servicing. They own me two weeks of service payments back. Sad sad company
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August 2023 by Steve Peterson
Terrible company. Hasn'teven been 2 months since last paid and they shut me off. There drivers don't haul all the garbage. Had to call complain as they left garbage all over the road. Highly recommend not using them if possible! Also I used to work for a big garbage company and they didn't treat people this way!
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December 2022 by Cody Knox
Fantastic business, team and community involvement. Thank you for being you!
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November 2022 by irene ripka
Always good!!!
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November 2022 by Laura Hanson
I think they are great and wouldn't want to go through anyone else! I think it's Leah on the phone and she is always so very nice and helpful! Thank you guys for all you do!!! It's nice to have kind people left in this world! ?
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November 2022 by Gene Kramer
Have used Quality Disposal for 16 years. I pay annually and receive 12 months of service for the price of 11 months. Staff are excellent people and are prompt and courteous. If you are away from home and don't need pickup they credit your account!
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November 2022 by Austin Johnson
They are very disrespectful, 2 weeks in a row they didn't pick up our trash, the wife called and they said they didn't know why, so I called and they said that there was a glitch in the system and they would send someone to get our trash. That was 8 am on Friday, left and came home at 1:30 that afternoon and still wasn't picked up, so I called again and the lady said she didn't know that I wanted them to pick up til next week, I told her a pay for every Thursday and then she said oh, I told her pick the can up and stop charging me. She hung up on me a d 10 minutes later they came out and took the can. We have been going through them for 3 years and had all kinds of trouble with them I don't recommend them to anyone.
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November 2021 by Bethany Stepanek
Amazing place
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November 2021 by P M
I greatly appreciate the way Leah and the crew has dealt with issues over the years. Great customer service and prompt pick-ups. I just wish they would offer recycling service (another half mile farther out of Mora). That’s the only bad thing to say.
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November 2020 by Ruth Cowden
They have great hours for recycling and a cart to haul your recyclables all in one trip.
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November 2020 by Faye
Pricing is great, service is smooth and simple, and the Customer Service is fantastic! Every time I've made calls to the company, Leah (sp?) has been wonderful, has offered additional advice and asked extra questions to help best determine how they can meet our needs. Every request has been taken care of in a very timely manner, in the way that it was expected to go, without any unexpected charges or unreliable service. Workers here have gone the extra steps for us when needed: one morning this summer I had forgotten to put my garbage bin at the end of the driveway, I woke up in a panic hearing the truck outside, but by the time I made it outside the worker had noticed my bin was visibly full and walked up my driveway to take the bin for me. I apologize to that worker for my mistake as I'm sure it can be annoying, but the extra effort on that morning made my whole day. As for this week, a dumpster delivery has been far easier and cheaper than with any other company I've worked with. As Leah told me: "Garbage doesn't have to be difficult!" Thank you for making one aspect of our lives super simple, reliable, and easy!
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November 2019 by Alex Anderson
Fantastic customer service
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November 2019 by Shadeslayerchica9
After a horrific experience with waste management we came back to quality. Leia (sp?) Is amazing and worked with us to get our service back up and running quickly. I can safely say as someone whos had both of the only two options available in our area Quality is the way to go. How waste management has stayed in business is beyond me!
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November 2018 by Adam Coons
In all my years dealing with disposal companies Quality is the best! From customer service to pricing and overall performance they do Great! Call Leah, you won't be disappointed.
