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December 2023 by Paul S.
Hi.I went to TruStone from a referral from another credit union in CA, because US bank (have checking with them) was not able to assist me with my checks here in MN.I spoke to KT and worked with me to deposit my checks with him and TruStone.Because my situation was out of the ordinary, KT was able to work with me and his bosses to get my business.I couldn’t be more happy with the ease in which KT made this happen.Fast, productive, efficient and effective!
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November 2023 by Linda H.
Always have had great service at TruStone. So happy to have it in the neighborhood. It is a success in a location where two previous banks have failed. Staff have always been friendly, efficient, and competent.
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September 2023 by Alexis Russell
Worst Bank I have ever been too. No sense of urgency. Card was stolen and needed a new card. You go in there to get your card remade you need to wait at least 20-30min. So forget trying to go in there on your lunch break. They close down the card remaker at 5pm so if you work til 5pm good luck on trying to make a new card. Now I will have to go without funds for the weekend.Worst customer service wish Firefly never merged with Trustone. I will be switching banks since they dont take customer service seriously.
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August 2023 by xia yang
If I can put no stars at all I would. Each time I tell myself to give this location another chance, I end up disappointed. This location such seems so lazy or something. I don't get how I am unable to get helped when there are no other customers in line or in the branch. I will be waiting half an hour to an hour and end up leaving. I will continue to go to Roseville branch even though it is on the opposite end of the city.
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May 2023 by Austin Slater (slate_real)
I have been with this bank since before the transition from Teacher's Federal Credit Union. Responsive customer service reps, the Roseville bank is friendly, and usually not overwhelmingly busy. Tellers normally offer refreshments if you need assistance from the bankers.
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May 2023 by Nancy Corbin
I have always treated like family. And so helpful with all my needs.
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January 2023 by David Kruschke
TruStone has been fantastic to work with. I came to them with specific needs and assumed it would just be basic transactions. Their customer service is top notch. They go over and above to make sure that everything is as smooth as possible.
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December 2022 by Cindy L
We have used TruStone for many years and grown our relationship with them. Great service, professional, friendly!
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October 2022 by In Visable
What the hell is the point of this reviews ….Anymore . The time has moved on but it seems as if humanity just go lazy. But here’s my proof ;The store will stay open because ppl still give them money to be open if you don’t want a bank or store to thrive . Start with people 1000 ppl can do more damage , removing themselves from the bank /situation . Then only one person many time threw history has humanity proven this logic . Ripples believe it or not
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October 2022 by willam hamilton
What the hell is the point of this reviews ….Anymore . The time has moved on but it seems as if humanity just go lazy. But here’s my proof ;The store will stay open because ppl still give them money to be open if you don’t want a bank or store to thrive . Start with people 1000 ppl can do more damage , removing themselves from the bank /situation . Then only one person many time threw history has humanity proven this logic . Ripples believe it or not
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September 2022 by Felix N.
They said i cannot open an account because if system issues but went to a different branch and was able to open without an issue.
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June 2022 by Darneshia McQueen
I absolutely despise TruStone bank. I had one auto loan since 2018, I’ve never missed a payment. While dealing with some legal issues, I didn’t have auto insurance. Instead of refinancing my loan, they charged me an extra $200 on top of my already astronomically high interest rate. I cannot wait to be done with them. They actually deserve no stars. I wouldn’t bank here ever again if they gave me a loan with no interest ????????
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May 2022 by Pat Roberts
I was referred to the bank by a friend and I Introduced to emily and have to say they are the most amazing bank I’ve ever dealt with I am extremely happy and Emily is a great banker Won't go anywhere else
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March 2022 by Will S.
I was a Firefly member for over 15 years. I have stopped banking with them. I have Yelp posted this at all branch offices. If you plan to join a credit union, where ever you are, you might want to stay away from Trustone. Here are some of my experiences and observations. 1. Before the merger my FireFly checking paid interest no matter the amount of money in it. With Trustone, you have to have a $300 balance in their Premium checking account for the entire month to collect interest. If you fall below $300, you are charged a $5 fee. 2. My FireFly bill pay took the money out on the day the bill was due. Trustone, they take the money out the banking day before. For example, let's say 100,000 members have an average Bill Pay of $200 per month. Trustone then can make interest on $20,000,000 per month. Bill Pay gets more interesting when Monday is a holiday, and the bill is due on Tuesday. They pull the money out on Friday hold the money for 4 days while making interest on it. Note that people who have a Premium checking account lose 4 days of interest on the amount they scheduled in bill pay. The credit union I am in now does Bill Pay the old FireFly way. 3. Do a Google search on "trustone problems". You will see they have increased fees on the other financial products they provide. Credit Unions are members of the National Credit Union Administration (NCUA) at ncua.gov . They file a quarterly financial Call Report Form 5300. Start at the Analysis link at the top of the NCUA page to find it. I downloaded December 2020 and 2021 Call Reports. December 2020 included the combined FireFly and Trustone membership. See NON-INTEREST INCOME YEAR-TO-DATE FOR THE CYCLE, 12. Fee Income 2020: $ 7,725,277. 12. Fee Income 2021: $ 12,662,107. Fees increased by $ 4,936,830 (64%) in 2021. 4. See CreditUnionTimes, In 2020 Dale Turner (CEO) received a $283,622 retention bonus. Leon Eichten (CFO), Gary Jeter (CTO), Marty Kelly (CMO), and Kelly Robbert (COO) each received a $250,000 retention bonus. How are these folk worth it? Since the merger happened, there have been continued problems in trying to bank at the place, and member fees have increased. 5. Again, the 5300 Call Reports for December 2020 and 2021, MISCELLANEOUS INFORMATION, 4. Number of credit union employees who are: a. Full-Time (26 hours or more per week) 2020: 549. b. Part-Time (25 hours or less per week) 2020: 32 a. Full-Time 2021: 523. b. Part-Time 2021: 24 Full-Time in 2021 decreased by 26 people. Part-Time in 2021 decreased by 8 people. NON-INTEREST EXPENSE YEAR-TO-DATE FOR THE CYCLE, 22. Total Employee Compensation and Benefits 2020: $36,425,605 and in 2021 is was $61,267,265. In 2021, compensation increased by $ 24,841,660 while employees decreased. Who is getting the $24.8 million (68%) difference? Estimated 2020 average pay = Total Compensation(36,425,605)/Total Employees(549 + 32*0.5) = $ 64,470. Estimated 2021 average pay = Total Compensation(61,267,265)/Total Employees(523 + 24*0.5) = $ 114,518. The average credit union compensation is around $69,000. I am using Payscale, . There are other estimates, but all fall into this range. The Trustone 2020 estimate matches that at $ 64,470. Trustone estimated average pay for 2021 is $ 114,518. Let's face it, as a branch office/teller employee, you are not going to make $ 114,518 a year. You are in the $ 69,000 range, as the 2020 estimate indicates. Also, Payscale shows that total 2021 compensation increases based on median values across all positions ranged between 3.4% and 6.9%, see . It looks like the senior Trustone management has given themselves a raise in 2021. This seems to me is the reason for the increased average pay. I could be wrong. Still, how in the heck does compensation in a CREDIT UNION increase $ 24,841,660 (up 68%) in one year with the employee count going down? Also with industry staff pay increases in the range of 3.4% and 6.9%. The senior management at Trustone appears they are servicing themselves rather than the members. Their compensation appears not to be performance-based. Also, the
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August 2021 by Bob Horsnell
I spoke with Ben Johnson about applying for a Home mortgage today. He explained everything in great detail, was very knowledgeable, and friendly. You can apply online or in person. It's good to be able to look your Lender eye to eye, like it used to be. Thank you Ben for taking the time to speak with me today.