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“They were very patient with us as we talked about our decision to buy or not to buy and what to choose! No push. Just a gentle friendly reminder they were there for us!”
“Great business and customer service! I stopped in to look for a sectional couch over Memorial Day weekend. Joe came over to help us and quickly understood what I was looking for. He was very knowledgeable on what was available, what was on sale, and what the various delivery options were. He was able to immediately show me great options in my price range that I’m confident I wouldn’t have found on my own without his help. He was able to find me the perfect comfortable couch for a great price!”
“Teresa was very knowledgeable and helpful during our recent visit to Gabberts. She listened to our ideas and took a genuine interest in helping us find the best fit for our needs.”
“Such a great experience working with Scott at Today's Bed! He was extremely thorough and we received our mattress in quite a quick turnaround time. He also helped facilitate the removal of our old mattress. Definitely recommend using Today's Bed - it was the best!”
“Needed a new wingback chair. Walked into Slumberland and was met by Joslyn. Told her what I wanted. She showed me a couple. I bought one and took it home when I left. Joslyn was very professional, kind, and personable. We had a good chat about Wyoming. She made me feel welcome and at home. The man who wrapped the chair up and helped me load it was also professional and personable. Good outfit there in Maplewood.”
“Went and checked out a queen size box frame-mattress for my son's room . Younger guy was working there when was super chill didn't try to push some crazy expensive stuff we didn't need . I respect that and would recommend .”
“Our sales guy was great. Super knowledgeable , sincere and friendly but not at all pushy…which was so appreciated.Honestly I was dreading going in, last time we got a bed (NOT at Mattress Firm) it was a very pushy sales experience where we felt forced to buy accessories instead of suggested.The store was clean and neat and we got just the bed we wanted thanks to Mr Awesome Sales Guy.”
“I went there looking for ideas for living room furniture. They were available to answer questions but also gave me the freedom to wander and try things out. They rearranged chairs for me and also gave me a great deal!! And the delivery went so smoothly. If you are looking for a deal - go here. and make sure you ask for a deal on the yellow tag items. They want to move these pieces!! I had a great experience!”
“Was very happy with buying my new mattress at Mattress Firm. . Salesman Jeff was very knowledgeable and super helpful with helping me pick out the right mattress. Highly recommend getting your next mattress here!”
“Wonderful customer service! Ben was incredibly patient with all of our looking and very knowledgeable. Lizzy did a great job of getting our financing to go through. I would recommend shopping here to everyone.”
“So much to say about this fantastic customer service we received. We walked in yesterday 6/5 just looking. We left and went to look at 4 other stores And came back to slumberland because of JAY!!! The customer service he provides is top tier! We are his customers FOR LIFE! Would recommend HIM hands down eyes closed. again THANK YOU JAY FOR YOU HELP.”
“Kathy at Dock 86 in Little Canada, MN was amazing in helping me find the perfect sectional couch. She not only showed me a lot of options but was very friendly. She made the process fun and smooth!”
“Very personalized service. Honest employees who make sure all your questions have been answered. Unlike some other companies I've dealt with, Mattress Firm tells you right up front if there will be a delay in your order due to stocking issues, for example. Just really nice people to deal with who care most about what your needs are.”
“I work with Kristen S, and she is fabulous. Attentive to your tastes, interests and desires. I bought a full living room sofa sectional from her last year and when we decided to replace our family room furniture this year we went immdiately to Kristen S. again.”
“**UPDATE: OMF sent their CSR out to us with a new mattress. They replaced the mattress that had been manufactured out of specs. The Original Mattress Factory decided to stand by its product.
I wish we could give a lower rating.
We have purchased several original mattress factory mattresses over the years and have been satisfied with them. That no longer is the case.
We recently purchased two twin XL mattresses for our new king-size bed. The salesperson requested that both mattresses be manufactured on the same date so they would be consistent.
Upon installing the mattresses on the bed, we immediately noticed one of the mattresses was 1 to 2 inches taller than the other mattress, we contacted Original Mattress Factory to discuss the problem. Original Mattress Factory sent out a Customer Service Rep, Lonnie, to inspect the mattresses. Lonnie took measurements, used a level, and determined that one of the mattresses was way out of tolerance, according to their specs. He also determined that the mattresses were manufactured on different dates, which went against the salesperson's request with our order.
The Original Mattress Factory solution was to bring the defective mattress back, disinfect it, open it up, remove some padding, then close it up, disinfect it again, and return it to us.
We expected to purchase a new mattress, not a refurbished mattress doused in disinfectant chemicals. We asked for a new mattress to replace the defective mattress that was sold to us. We expected Original Mattress Factory to stand by their product and replace it with a new mattress that was manufactured correctly, but so far they have refused to replace the defective mattress.
We will be reporting Original Mattress Factory to the BBB.
Lousy quality control and, lousy warranty. Very disappointing. Take our advice and do not buy from Original Mattress Factory because you will not sleep at night.
**UPDATE: OMF sent their CSR out to us with a new mattress. They replaced the mattress that had been manufactured out of specs. The Original Mattress Factory decided to stand by its product.”
“Steve is a great guy and the price can't be beat! Highly recommend for shoppers looking for value. May not have as many items to choose from but certainly fits the bill for most people!”
“I bought two twin sets from here. Got it delivered, and the delivery guy tried to give me a smaller twin box spring that didn't match. I told him it's not mine and I did not pay for that. The wrong box was half the size of the original one...He wouldn't take it back and told me I'll have to order another one and pay for delivery again. I was furious at that point and called the store. They were happy to correct their mistake. The delivery guy took the wrong box back and dropped off the correct box within the hour. Overall, I'm happy with my purchase, as I've purchased from them before.”
“Lori is very knowledgeable when it comes to mattresses and she was a big help when picking out the right one especially for somebody like me who is dealing with lots of aches and pains.”
“I have a Sleep Number bed that has served me very well for many years. It's showing its age and I decided the Labor Day sale was a good opportunity to replace my beloved bed. I got held up after work and arrived at the store with only an hour to shop before the store closed. Dale was wonderfully patient, let me and a friend who accompanied me to try several options I was considering, and made suggestions without coming across as a hard sell. I decided on what I wanted to purchase, and my friend decided to buy a bed as well. There was some issue with the system that Dale had to work around since help was not available. Bless him, he ended up working well beyond closing time and he never once soundedf frustrated or annoyed, either with us or with the computer problem. He just found a way to do what he needed to do, and we went on our way. My new bed wil lbe delivered in a week, and I can't wait.”
10AM - 8PM
8236 Tamarack Village, Woodbury
Mattress Stores
“We went to Bob's to shop for a full length mirror and we ended up buying a whole new set of furniture. We worked with Mark. He is an awesome salesman. He was very helpful. He was knowledgeable, and prepared. He was measuring for us and presented different options until we were able to come up with the perfect match for our home. He did not pressure us and gave us time to ourselves to discuss our desires by ourselves. Once we decided what we wanted to do he made it very easy to order, pay and set up delivery. Once we got home we decided to change our delivery date and he made the whole process super fun and easy. Ron who was the store manager was also very helpful. Explaining in detail our full order and making sure we knew all the ins and outs. They were very professional. I would highly recommend working with Mark if you decide to shop here. He is AWESOME!!”
10AM - 8PM
1852 County Rd D E, Maplewood
Mattress Stores
“This I've been in a Becker store a few times looking at furniture. At the end of 2022, I purchased an Archbold shaker bedroom set (bed with headboard, two night stands, a 6 drawer bureau, and a ten drawer dresser with mirror) that I absolutely love.I went in earlier this week to look at couches but what they had was more than I wanted to pay. Liz Ricci (no relation and I didn't know her last name until I got home and looked at her business card, crazy!) Was extremely patient and helpful even though I think she knew I wasn't going to buy that day. I found one at a competitor but didn't make any purchases because I needed to measure everything again now that I had some ideas of what was available.I was ready to purchase from the competitor but decided to stop in for one last look around. I ended up finding what I wanted for less than what I would have paid at the other place.Sam was also very helpful and patient even when I got my percentages wrong. He answered all my questions and measured many end tables to see if they were the right width for my limited wall width.Becker has really nice furniture and I will continue to look there for quality items.”
“The warehouse of really nice chairs, quality art, lamps, beds, and anything else you'd find in quality hotel is amazing. They offer some new furniture upstairs. Highly recommended!”
“From start to finish, the experience was top notch. The furniture we ordered was quality workmanship. Our sales person was professional and accommodating. The delivery team was professional and took great care setting things up. I was happily surprised they put scuff pads on all the furniture. I would highly recommend them and we’d certainly use them again. Very high quality furniture.”
“Coffee table we found at Becker in Woodbury is perfect for our needs. Derik was super helpful (with no pressure or following is around while we looked). Good variety and great value for the price.”
“Highly recommend buying good priced furniture from this place. The best part is the customer service, even after buying the furniture a few days later we realized we didn’t get an updated holiday sale. The owner was very easy to work with and gave us our money back. It’s hard to find now days. We will be back!”
“Mary took care of me, had me try a # of different beds. I greatly appreciate a person, that asks someone a ? Rather stand there and fumble, trying to figure out the answer. Thank you Mary, Colleen and Jordan”
10AM - 8PM
9737 Hudson Rd, Woodbury
Mattress Stores
“John in the Woodbury location was knowledgeable, accommodating and hands on, made sure l was comfortable with my choice. I chose the Synchrony 60 month financing. As per the manager, store policy is 30% down. For $2,419.97 purchase l had to put down $726 leaving 1,693.97 financing.”
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“Working with Stephanie in the Flooring area was an amazing experience. Her extensive knowledge of carpet and humorous approach reduced the stress of making those hard decisions. I would highly recommend her for all your flooring needs!”