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November 2023 by CPTSD, PTSD Meme Humor & Truth
Best customer service for any oil change business I have ever been to. They go above and Beyond any oil change business I have ever been to. They explain what they are doing and why. They are worth the drive. They don't try to charge for things you don't need. Very honest with integrityUPDATE: These folks back up their service (especially owner). I have gone here a few times. A few months ago I went in for my oil change at the time their window sticker recommended from my previous oil change. They couldn't get the oil pan plug off. The bolt was stripped. The employees said they hadn't done the last oil change because they wouldn't have stripped plug. I showed them the sticker of theirs in the window. So, they called the owner and he arranged to have me come the next day to drill out the plug, refill oil and filter. After the job was done, the owner showed me the old oil filter and it wasn't their brand so it couldn't have been the doing the last oil change. He didn't charge me anything for this extensive procedure. This has puzzled me since. It recently dawned on me that my regular mechanic of 30 years had done other engine work but I hadn't requested an oil change from him. . I reminded him of this and he didn't remember changing oil but remembered the job (he has an ancient "records filing system"). Knowing my old mechanic friend would sometimes "throw in" little perks as we've done so much business with him over the years.My point is this owner at Victory Lane is the real deal for customer satisfaction even if the customer is wrong but there is conflicting evidences. Rare owner to find. That's how an owner earns lifetime customers.Thank you, again, for the outstanding customer care.James NelsonService: Oil change
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October 2023 by Julie Demo
What a friendly bunch of guys! Good, fast, informative service...would highly recommend!Services: Air & cabin filter replacement
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August 2023 by Daycie Dolan
Awesome and honest service. Very thorough when it came to their checklistServices: Air & cabin filter replacement
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August 2023 by Mike
Fast professional guy's work there had the company truck oil changedServices: Air & cabin filter replacement
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June 2023 by Jennifer Hahn
Had an issue arise but the staff made things right without complaining, side eying, or huffiness. Great attitudes and customer service!
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May 2023 by jeanie marie
Quick in and out! Polite and friendly staff. Awesome job!Service: Oil change
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April 2023 by David Watkins
The technicians were friendly, knowledgeable, and professional. They were in uniforms and communicated well with me and one another. In addition to the oil and filter change, they checked and topped off the radiator fluid and windshield washer fluid, adjusted the pressure of the tires, and checked the air filter. Everything was done in a timely and considerate manner.Service: Oil change
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April 2023 by Jay Janke
Had a problem with there car wash went back and talked to the owner he was more then fair. Very nice man. Go check.them out.Services: Oil change
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March 2023 by Deb Mendoza
This was a last minute stop for me, I normally stop at Valvoline but the service I received at Victory Lane was SO MUCH BETTER than anywhere else I’ve gone! Excellent, informative, affordable genuinely friendly, not pushy and super fast! They also gave me a free car wash coupon as a first time customer. I have already recommended them to my friends and family.So glad my last minute stop turned into a new car care spot!!Service: Oil change
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March 2023 by Katie Miller
They were so friendly and quick and told us everything they were doing. Gave us free coupons for the car wash and information about which radiator fluid to buy because theirs wasn't quite the right one for my very new Asian car. It was easy to get and close by:)Services: Oil change
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March 2023 by Rebecca Meyer
Quick, knowledgeable, and very nice and friendly. I will be using their services againService: Oil change
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February 2023 by Lori Mabry-Pasch
Didn't do all things included with the oil change. No uniforms. And, it cost $130 bucks!! Never again.Valvoline is only 60 & they are extremely professional.Service: Oil change
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January 2023 by A&M Unicorns
Employees were nice but for the price I'm not impressed. Had to ask them to check the dip stick after they changed the oil, didn't check lights, air filter or do anything extra. No thanks, not for the steep pricing!
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December 2022 by Iroc Iroc
Never once pulled my dipstick and checked the oil level never checked air filter or tire pressure or lights then I had to ask for a receipt?Not great serviceService: Oil change
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November 2022 by Joel Amato
Great service. Friendly staff. Very fast! The price seemed a bit high for just a synthetic oil change, but the speedy service makes up for it.Service: Oil change
