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January 2024 by diamond jka
Justin was great too work with. Wasn't pressuring us and let us look around without being in our faces until we were ready for help.
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December 2023 by Brittany
Would not recommend. I placed an order in October for over 5k in furniture. The furniture came broken. We were guaranteed replacement items. Two months later they tried to deliver floor models for part of our order. They tried a third time to replace the items and didnt have the correct items. We have literally had to follow up on everything they told us they would do and push them along. At this point they don't even carry any of our furniture new, only used floor models. Please save yourself time and money and shop elsewhere!!
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December 2023 by Amanda Novotny
Great store with huge selection with great prices! We had Justin Murphy help us and he was so attentive and knowledgeable and that made our experience even better. Definitely recommend.
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November 2023 by Dylan Czech
I ordered a table from here two months ago, and it was supposed to be delivered this week. I’ve called several times to get a rough ETA on this table being that I am gone for work 5 days a week and by the time I get back they’re not open. Finally after several calls, and NO ONE, not a single person could tell me the status of my order, Donald finally called and told me that “the table will be in Sioux Falls SD the first week of December and that it looks like we’re looking to be on time with delivery. “ I’m sorry but that is a whole month off, from the original delivery date of November 9th. Needless to say I will never order anything from here again, horrible lack of communication is absolutely absurd and awful. I’ll make sure everyone I know, knows to never order through here too! Absolutely FED UP!
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October 2023 by Renee Havelka
Nice clean store. We were greeted at the door and asked if there was anything in particular we were looking for. We said we were just looking. The salesman politely stepped aside. After a few minutes, we asked him a question. He was very knowledgeable about the products and where to find them in the store. He then walked away and allowed us to continue looking, with No hounding, or pressure. (Normally I walk out of stores when I feel pressured). After leaving, we called multiple times to ask a few more questions. They were quick to put our salesman on the phone. He was polite and very thorough with the information. We're still looking, but I'm sure we found what we're looking for at this store.
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October 2023 by Ryan Green
Donald Farnsworth was very helpful and friendly with our purchase today! Would highly recommend him and furniture Mart in north Branch MN!
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August 2023 by Judi Fitcha
Always great service, fair prices, and high quality products. Donald Farnsworth is a gem - the consummate gentleman, very knowledgeable about the products and takes his time to explain everything. Furniture Mart is our go-to place for furniture.
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August 2023 by Becky Buske
My husband and I were looking for a new bed. We ended up purchasing a new dining room table and a bed. Carmen assisted us and she was just wonderful! She answered any questions we had and gave some great advice along the way. We would definitely work with her again!
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August 2023 by Cindy Defauw
We had the most wonderful salesmen today at furniture mart in North branch his name was Donald. He gave us time to look around and checked on us every once in awhile and we appreciated the time to look.
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May 2023 by Pam Baklund
We purchased the warranty on our couch and love seat recliners . Well, one of our love seats recliners broke in under a year! We called we care the customer service to have it fixed , it was supposed to take 2 to 6weeks to fix it. It’s still not fixed months later. We have called and they do not call back, we have called the store and talked to Justin that sold us the furniture, he also does not call back. Be aware of the poor customer service at furniture mart of north branch
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April 2023 by Mk K.
Took almost 3 weeks but we just got or refund back in a check. Glad I return the bed frame vs waiting for the correct pieces. No longer will be a customer at furniture mart!!
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April 2023 by Alicia Browman
Carmen was super helpful and kind. We had a great experience buying our couch and dining room table from furniture mart. Prices are reasonable as well.
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March 2023 by valerie peterson
We had a great experience at The Furniture Mart. Donald Farnsworth was the perfect salesperson- interested and available, but not pushy! He was so patient while I went back and forth trying to decide. We love our new furniture.
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March 2023 by Melinda Storebo
We thought customer service was great. Our sales person was Don and he was awesome to deal with. He didn’t pressure us and was very friendly. He was able to answer all the questions we asked. Definitely would refer people to this company.
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February 2023 by Debbie H
Went in the NorthBranch store to find the couch we saw online. Donald F. came up to us and helped us find it. It wasn't on the floor but was in back all wrapped up. So took the plastic off so we could see it. Love the sectional.Donald was very helpful. Delivery was great.