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May 2024 by Cindy Rebenitsch
Eli was very helpful. Excellent service!
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May 2024 by Nichol Cabe
Very friendly! Got me in for oil change the same day I called and honored a coupon I received in the mail. I will be going back!
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May 2024 by Connie T
Consumers please beware. The employees and upper management at this automotive center are completely and utterly dishonest people. They downright LIE about interactions and reasons automobiles are initially brought in for service.The responses to the negative comments are coming from a company that employs very dishonest and honestly scary people. It is public information on the Minnesota Judicial Website regarding misdemeanor AND felony convictions that really speak to the character of these people. If I would have been more diligent and looked in to this business I would NEVER have come near that location. It is seriously frightening. I implore anybody who has been wronged / harmed by this place of business to please reach out. They have taken advantage of the wrong family because I will not let this just slide by and am currently pursuing legal ways to rectify this AWFUL consumer “scam artistry”. It is continuing to happen because they are not being held accountable at all!
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April 2024 by Verna M Campbell (Verna Knows Mn Homes)
Worst experience ever. Taking them to court. Filing with the BBB and reporting to the attorney general. Stay clear of this shop. They will change your amount owed based on how they're feeling personally. I will update this post with the results from the civil suit once I have them.
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March 2024 by Jackie Higgins
Joe is such a friendly man to do business with. I got in and out in no time and I am very satisfied with everything. Will definitely go back. Oh the AAA discount is definitely a plus!!
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February 2024 by Daniel Revette
Very upset with the service they provided me. Our battery went in our car and when I dropped it off I told them it’s the battery. Then when they finally got it in the shop they called and said they needed to do testing on it to see what the exact problem was because the screen on the dash wasn’t working. That was $130 to start. Then they called back and said yup it’s your battery!! Just like I stated! Anyway they told me it was $300 to fix the battery they told me that when they brought the car in the garage it started up it’s fine. I told them that I would come get the car and take it some place else due to the price of changing the battery. When I got there that night to pick up the car it obviously wouldn’t start. But even with jumping it a few times it wouldn’t. So I’m not sure how they started it up just fine. Anyway I had to leave it there because I wasn’t going to call a tow truck and bring it some place else for even more money. They got it in the next day. All together I spent $400 plus. I also got a tire rotation. When we got the car home the tire sensor light came on and said it needed to be serviced. They didn’t reset the sensor after putting the tires back on. I’m just upset because I’ve never felt with this before and I get it prices are going up. But if prices are going up then service needs to be better. Don’t send someone home with another issue they have to get taken care of.They did reach out and take care of the situation! A lot of places now a days don’t do that! So I do appreciate that. Just hope I have a better experience next time.
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December 2023 by Jerred Norring
I ended up at Matt's because of convenience but was pleasantly surprised at their level of professionalism. They were able to get to my vehicle in a timely manner and very promptly corrected the issues after I approved the estimate. They also informed me that my vehicle is now covered by their roadside assistance program just because I had a repair done with them. Check this place out next time you need service or repairs, they are very easy to deal with and super friendly.
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December 2023 by william Carl
Part Mark ups and labor cost are insane. But I’m grateful the car is driving well and for the comfort of a 5 year warranty.
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December 2023 by Deb Larson
Welcoming and great experience.
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December 2023 by Ntyy
Give u 5 ? ⭐ ? ⭐ ?
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December 2023 by Anet Johnson
Very friendly staff. Samson loves his new toy.
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November 2023 by Jerry Youngquist
These folks know their stuff and do a great job !Services: Air & cabin filter replacement
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November 2023 by Sherri Bergum
Matt's team in North Branch actually has great personal relations skills, qualified mechanics. Nicole is a very upbeat, energetic and knowledgeable front desk gal. She impressed me the moment I walked through the door.Service: Auto engine diagnostic
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November 2023 by Therese Schmidt
Yes just an oil change, but we’re very kind , informative and welcoming. They were able to get me in and out in no time.Service: Oil change
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October 2023 by Molly Frome
Great service, much nicer lobby than any other shop I've been to. Offered to do a couple extra quick tasks and when I declined, they didn't pressure me or make me feel like I had to get these things replaced. Service was great, they were very informative. I also appreciate the ability to actually schedule my appointment online, with zero phone calls.Service: Oil change
