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June 2024 by Julie Yates
They are good at helping find what you need and if they do not have it then they will you were you should look.
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June 2024 by andrew Reyes
Tyler sold me a couch a year ago, was patient as we took forever to choose, and gave us a good deal, and gave us a warranty.
A year later without my receipt he helped me file a claim to have some repairs done. Super happy with that customer service. Don’t buy a furniture anywhere else, go find Tyler and he will take care of you.
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May 2024 by Hannah Lampson
Tyler P was wonderful in helping us find a new sofa, mattress and bed frame! Can’t wait for it to be delivered! Will definitely be coming back.
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May 2024 by Megan Ambrose
Tyler P at the North Branch store was great! Super helpful, friendly, and knowledgeable about all of the products, but was not at all a pushy salesman. I would highly recommend seeing him!
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May 2024 by Addie Leaf
Calvin is awesome to work with!
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March 2024 by Joe tener
Dealing with Tyler the assistant manager was one of the best customer service experiences we've had both over the phone and in person. Went above and beyone what you would expect from an online order picked up in store.
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March 2024 by jesse thomas
We had a great experience shopping for and buying a new dining set. Tyler was very helpful and informative but we didn't feel pressured into buying anything. It was a pleasureable furniture shopping endeavor and Tyler's personable, no pressure sales approach was a perfect fit for us. We did have an issue with the table being slightly damaged during delivery and he has gone above and beyond to make it right. Thanks again for all of your Help Tyler!
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March 2024 by Jose Capistran
The store was very nice and the employee called Carlos was very helpful and nice would recommend this employee and place!
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March 2024 by Ali Steinhauser
I always have a great experience at Ashley! Carlos is always a great help ?
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February 2024 by Caroline Rasinski
We had a wonderful experience on Friday 2/9/24 at the North Branch location picking out a sectional and dining room table. Tyler was super personable and helpful to find what our family was looking for. We can't for our new items to be delivered! Thank you for all your help!
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February 2024 by Katie Torguson
We came in looking to purchase a new mattress. Tyler was very knowledgeable and very helpful in pointing us in the right direction and helping us to select the mattress we were looking for and that was in our price range!
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February 2024 by Derek Greenfield
Friendly, helpful, excellent service
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February 2024 by Amber Taylor
We had a great experience with Calvin at this Ashley store! We visited twice before finalizing a purchase of couch, ottoman, and some purple pillows. He was helpful, knowledgeable, gave us space when needed as we looked, and patiently answered all of our questions. We were surprised to learn he has only worked there a short time. Thank you for your help finding our new couch! We will be back. Colin and Amber
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February 2024 by Burt Hollermann
Carlos Rodriguez-Lazo was a treat to work with. Very friendly and professional.
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January 2024 by Kate
My experience in the store was great and friendly staff. I was told the couch i wanted was back ordered and that it was coming in about 3 or so weeks from purchase date. I am ok with that, set up delivery date and all was well. Until i had to call them because not only did they not call me nor did i receive any type of update at all i come to find out that they won't be delivering my couch but also they didn't have it. They said it could be up to 4 months. I was sad. I loved this couch. Thankfully Mike got them to give me the one off the show room floor. No discount but im just happy to get my couch after so long. I had to pick it up or wait 2 weeks. They need a better delivery system. I work in healthcare and have very little free time especially with covid patients and short staff. So i go there and let me tell you i got the coldest shoulder ever! They wanted me out real fast. I felt pretty bad like i did something wrong. I love the couch so much and it works great but if i need more furniture i will not go to that outlet. I rated 3 for the quality of the couch and the one sales rep mike who is the glue keeping that place together. He needs a raise. Thanks Mike. Update: couch is terrible quality. Arms are cardboard. Do not recommend.
