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October 2023 by MacKenzie McVay
I recently purchased a vehicle from the North Branch location Ford dealership and was very happy working with Rob in the Sales department. Rob was friendly, helpful, efficient and clear in his communication. He made the process seamless and quick. If you are seeking a new vehicle I would recommend stopping by Anderson and Koch Ford!
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September 2023 by Chad N.
My experience at Anderson & Koch has been nothing short of awesome. I had a vehicle that was diagnosed with issues resulting in the need for an engine replacement. I had a warranty through Mopar on my Ford vehicle and the warranty company was terrible to deal with in every respect. It is one of the rare true family owned dealerships left so support that every chance you can. Mark Young and Tyler in the service department stuck with it and put in so much extra time in order to have the coverage from the warranty plan pay for the repairs. (Side note - be vary careful on the Mopar Vehicle Protection plan/warranty that is sold at Chrysler dealerships for any used vehicle they have as that company does nothing but delay, ignore and seems to be set up so as to not help you as a customer)
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July 2023 by Wayne S.
I scheduled an appointment 3 weeks and this morning at 8:30am they came and picked it up. The people picking it up didn't even know what they were picking up? At 4pm went in because I haven't heard anything and they haven't even looked at it yet. Could have used it for work today? The nonchalant attitude was the icing on the cake so here we sit down 1 truck when they scheduled the work for today. Beyond disappointed I couldn't post without 1 star sorry.
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April 2023 by Ellie B.
**NEVER take your vehicle for ANY type of service at Anderson Koch Ford in North Branch, MN!** What an absolute joke of a dealership this place is! Brought a 2008 Ford Focus here in October 2022 to see if there was any warranty coverage for the transmission (that was rebuilt here already in 2021 here) slipping a little bit. My dad was told they thought it was 1 specific part that was on backorder. 4 MONTHS later they said the part arrived and it was $700, somehow not covered under a year old warranty. They replaced the part and then said it did not fix the problem, stated they didn't want to go any deeper into the transmission, and that no warranty work was going to cover the issue. Let me say again, on a rebuilt transmission. In the mean time, the car sat there for so long the battery was dead, so we were charged $150 for a new battery. We asked them take the part out because if it didn't fix the vehicle, even after that's what they said it was, we didn't want to pay for it. They took it out and we were charged only for the battery. Went in to pay for said battery, then checked on the vehicle in the lot. Found it pulled into a snow bank so hard the front fender had popped off. And on top of that it was snowed in to the spot. We contacted them again, told them we wanted the fender fixed and the car pulled out so we could take it home. On 03/23/23 we went to pick up the vehicle and the car would not shift out of 1st gear. Had to limp it across the bridge and into the McDonald's parking lot, then attempted to back out of a spot to readjust and it then would not go into reverse. Called the service manager, Mark, and they said they would come get the vehicle and look into it. Phone call on 04/04/23 from Mark and they are now refusing to fix the reverse in the vehicle. Saying they didn't cause it, and when we asked how they backed it out of the shop multiple times he says, "I don't know maybe they pushed it." All was said by him is that they would refund for the battery and that we have to come pick up the car. This is absolutely ridiculous, there was absolutely no issue with the reverse when we brought the vehicle in, and what a shit show of a company to expect a customer to pay for their mess up. This experience will be shared everywhere possible, there will be a claim with the BBB/Attorney General and legal is being investigated.
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January 2023 by Murray M.
Needed to take the car in for a recall. Added a oil change. Was told about a hour and a half. About a hour later the car was done. Including basic inspection and rotate tires. And then they WASHED THE CAR. Impressed. Very clean waiting area with coffee and some smalls snacks. Pop machine 50 cents, unheard of. Wish I had bought my car from them now.
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September 2022 by Paul V.
Just purchased a new truck from them, Adam was my sales guy he was great very easy and quick process and great price and pretty much what I wanted I couldn't ask for a better experience
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July 2019 by Keith P.
I have done everything from buying a vehicle to having all my service work performed at Anderson & Koch Ford. Everyone is great and work is above average. Prices are awesome and employees are friendly. You could not ask for better service in all departments.
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July 2018 by Kresti L.
We just bought a great car from Anderson & Koch Ford in North Branch. The staff there was terrific, from Bill Young, the owner, to our salesman, Adam Thoreson. They worked with us to find just the right vehicle (a Ford Fusion Titanium) at a great price. They gave us an excellent trade in, and made sure we were all set up with the new car! I would recommend this dealership if you are looking for a car, or if you need service on your current car!
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April 2017 by Robert S.
Just bought my second new Escape from Anderson-Koch and always have them serviced there. Sales and service staff are great. Highly recommended.
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August 2015 by Dale c.
Don't buy a car here they don't care about the customer, I bought a explorer at a auction, I realized it was advertised as no warranty. I took it to a garage on the way home, it needs a transmission, I can't believe they won't take some responsibility here. They shouldn't be selling cars that need thousands of dollars of repairs. This was very dishonest,
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July 2012 by Shannon S.
I have been doing business with Anderson Koch Ford for several years. Their service and parts departments have always taken good care of my needs and have always had a late model loaner when I needed one. Their certified electrical technician, Eric, has been exemplary. Even the most difficult issues are solved quickly and correctly. The parts department also performs with the customer in mind. If their extensive parts department does not have the genuine Ford part in stock, it is there in 90 minutes or less and installed the same day. Only special order items take a little longer. Putting it all together is the Sales Department. If you need anything new or used, talk to Bill.
