-
April 2024 by Rick Jarema
I unfortunately had my car damaged (while parked) in a parking lot and had to shop around for repair shops. I called all over the metro and north of the cities to find a place to get an estimate fast. I was distressed as most places only preformed online estimates or you had to schedule days to weeks out to get one in person. Since I have found Anderson Koch’s auto servicing of my F150 very good, I took a chance and called their onsite collision center. The friendliest employees, Kim, answered and said, "yes, come in anytime and I will write up a quote while you wait." I immediately drove from the cities there. Kim wrote up the quote, discussed options, and even identified damage other collision estimate writers missed. Throughout the process the responsible party's insurance was anything but responsive. However, Kim, Cindy, and the manager Alex kept on them for me. We got the repair done and I truly could not be happier with the experience and quality of work! I am deeply grateful to Kim, Cindy, and Alex for making a difficult situation much, much better!
-
February 2024 by Amber Peterson
The body work that was done on my vehicle looked great. The reason for the 1 star is as follows:-I was told car was ready to be picked up after 33 days of being there, when I arrived to get it they had stored it outside in the cold while the windows were still frozen on the inside, and the mirror sensor was still taken off the vehicle as well as the 3rd party that did work on my vehicle left their personal items in my vehicle.2nd time vehicle was brought in there my insurance deemed it totaled and the following happen-memorial necklace with ashes of a loved one was broken (thankfully the ashes were still contained)-tech threw all the dirty car parts in the vehicle on top of my belongings when I went to get them out I had to move the parts and throw a few away due to the stains that were left on them from the parts being put on top of the clothing items.Overall, I will not be returning to Anderson & Koch due to the lack of respect for personal belongings in the vehicle.
-
November 2023 by David Drenckpohl
Very friendly staff. Very good work done on my vehicle. Needs a little better coffee... lol
-
September 2023 by Chad N.
My experience at Anderson & Koch has been nothing short of awesome. I had a vehicle that was diagnosed with issues resulting in the need for an engine replacement. I had a warranty through Mopar on my Ford vehicle and the warranty company was terrible to deal with in every respect. It is one of the rare true family owned dealerships left so support that every chance you can.Mark Young and Tyler in the service department stuck with it and put in so much extra time in order to have the coverage from the warranty plan pay for the repairs. (Side note - be vary careful on the Mopar Vehicle Protection plan/warranty that is sold at Chrysler dealerships for any used vehicle they have as that company does nothing but delay, ignore and seems to be set up so as to not help you as a customer)
-
July 2023 by Wayne S.
I scheduled an appointment 3 weeks and this morning at 8:30am they came and picked it up. The people picking it up didn't even know what they were picking up? At 4pm went in because I haven't heard anything and they haven't even looked at it yet. Could have used it for work today? The nonchalant attitude was the icing on the cake so here we sit down 1 truck when they scheduled the work for today. Beyond disappointed I couldn't post without 1 star sorry.
-
April 2023 by Carls 1990
Great body shop! Thank you for getting my vehicle in and out of the shop in a timely manner. The work turned out beautiful. I am so impressed with the staff and the communication throughout the process. Thank you again!Service: Body & Trim
-
April 2023 by Ellie B.
**NEVER take your vehicle for ANY type of service at Anderson Koch Ford in North Branch, MN!**What an absolute joke of a dealership this place is!Brought a 2008 Ford Focus here in October 2022 to see if there was any warranty coverage for the transmission (that was rebuilt here already in 2021 here) slipping a little bit. My dad was told they thought it was 1 specific part that was on backorder. 4 MONTHS later they said the part arrived and it was $700, somehow not covered under a year old warranty. They replaced the part and then said it did not fix the problem, stated they didn't want to go any deeper into the transmission, and that no warranty work was going to cover the issue. Let me say again, on a rebuilt transmission. In the mean time, the car sat there for so long the battery was dead, so we were charged $150 for a new battery. We asked them take the part out because if it didn't fix the vehicle, even after that's what they said it was, we didn't want to pay for it. They took it out and we were charged only for the battery.Went in to pay for said battery, then checked on the vehicle in the lot. Found it pulled into a snow bank so hard the front fender had popped off. And on top of that it was snowed in to the spot. We contacted them again, told them we wanted the fender fixed and the car pulled out so we could take it home.On 03/23/23 we went to pick up the vehicle and the car would not shift out of 1st gear. Had to limp it across the bridge and into the McDonald's parking lot, then attempted to back out of a spot to readjust and it then would not go into reverse. Called the service manager, Mark, and they said they would come get the vehicle and look into it. Phone call on 04/04/23 from Mark and they are now refusing to fix the reverse in the vehicle. Saying they didn't cause it, and when we asked how they backed it out of the shop multiple times he says, "I don't know maybe they pushed it." All was said by him is that they would refund for the battery and that we have to come pick up the car.This is absolutely ridiculous, there was absolutely no issue with the reverse when we brought the vehicle in, and what a shit show of a company to expect a customer to pay for their mess up. This experience will be shared everywhere possible, there will be a claim with the BBB/Attorney General and legal is being investigated.
-
January 2023 by Murray M.
Needed to take the car in for a recall. Added a oil change. Was told about a hour and a half. About a hour later the car was done. Including basic inspection and rotate tires. And then they WASHED THE CAR. Impressed. Very clean waiting area with coffee and some smalls snacks. Pop machine 50 cents, unheard of. Wish I had bought my car from them now.
-
September 2022 by Paul V.
Just purchased a new truck from them, Adam was my sales guy he was great very easy and quick process and great price and pretty much what I wanted I couldn't ask for a better experience
-
December 2021 by John Cook
Great service
