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July 2024 by Mario Curro
Showed up today to buy a part. 12:01 Sunday 7/28/24. Store shows that they are open until 4. Two employees walking around inside. Both doors locked. One of the employees opens the employee entrance door and says they’re closed. Terrible business practice. Never shopping at this Napa.
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July 2024 by Kevin Bebensee
Not a great Napa auto, I wouldn't use it again as I ordered over 300 dollars in parts, and they didn't get them to me when I was told I would have them. I was never contacted. I had to call to find that information out.
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July 2024 by Paul Lampland
The staff is great. Has been very helpful the last few years, unlike previously under the Lynn Co.
NAPA typically carries the better quality parts available when that matters, which is most of the time. Good oil pricing and overall selection of parts.
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June 2024 by Robin Magnuson-Harkness
Needed some fluids for my vehicle. They had what I wanted so I was satisfied. Staff was helpful.
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May 2024 by Jason Berrey
Nice, clean, and helpful. Not too mention they made good on a battery warranty.
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May 2024 by Mike Littler
Lots of options and products. Not very friendly or eager to help staff.
Edit:got home and found 1 wiper was in the wrong box and wrong size. For the other wipers (purchased for 2 cars) the sales person looked up and told me the wrong size !! Very frustrating.
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April 2024 by Steven Kubias
I went there with my daughter to pick up what she needed for an oil change
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February 2024 by Leslie Zelvis
I returned products to this store. The returnwas not processed correctly and I was not receiving my $26 refund. The person at the front desk told me that I'm not welcome inthe building you basically stole money from me.. Hmm
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February 2024 by Jay
They had what I needed and other stores didn’t, that’s why they get 3 stars. But the customer service is terrible. I went up to the counter, the guy at the counter didn’t even acknowledge my existence. Very strange. I had to say “Am I standing in the right place?” in order for him to say something. Strange. Strange. Strange. It’s really unacceptable.
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February 2024 by Russ Amos
Twenty plus years I've been getting a nice discount on parts from NAPA at all stores which to me is a bonus for going to the best part stores out of all the chain stores. That's because my car club membership. Except this store. I knew the price of the part because my regular store didn't have it in stock. Didn't get anything off here. I'll wait for the part to be ordered before I go out of my way to this one.
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October 2023 by Jacob Milligan
Good products
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September 2023 by S Grose
Horrendous experience trying to simply get some motor oil. 3+ rounds of stopping into the store and another round of phone calls, being given dates when it would be available for pickup at the store, and still nothing. Going on 1.5 months now and had zero luck. My last phone call the guy seemed to have no idea what product he was even looking for, and he actually hung up on me while I was quietly and patiently waiting for him to check on availability. Gave up on these clowns and trying the Hastings store instead.
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August 2023 by Mike Pilgrim
Best employees in the state. Always a smile on yalls faces when I walk in. Great fun wonderful awesome people. Thanks for being you!
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August 2023 by James Wallin
I needed help finding a particular part. And admittedly, working on my vehicle is not really in my wheelhouse.When I went in and asked for help, the kid behind the counter directed me to an aisle. I went. I looked. But there were hundreds of different types of this part and I wasn't sure which one. When I asked for help trying to narrow down which one he said he didn't know. No joke. That was it.I admit, I became frustrated and asked if there was someone who could actually help. He went and retrieved someone else.Now this person was solid. He explained the differences in the different parts. He matched the right part and gave me solid advice (that I used).If you're going to this location, and are like me (not a mechanic), pray you don't get the first kid.I hope this helps. Cheers!
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August 2023 by Misty Lewandowski
Very expensive
