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January 2024 by Olivia Eustice
Assigned them by AAA to jump my car, long story short they needed to come back as it died again in ann intersection a few minutes later. I called and they returned no question, jumped it again and followed me to my house to ensure I made it back. The guys were friendly and very helpful.
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January 2024 by E B
Shocking that AAA works with these folks. AAA has gone way downhill as a service in general, but as a provider you shouldn’t be allowed to accept a tow, wait for an hour with no follow up, give an eta and then decline the tow. Put us back at square one waiting for a tow from a legit company when we could’ve been in the queue for the past hour. Poor experience.
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December 2023 by Amy McGinn
Assigned by AAA to do a tow. Older gentleman got in the car and excessively revved the engine and when I asked that he please stop, he got mad and left us. He lied to AAA and said the car was boxed in by other cars which was completely false. Worst experience with a tow company. Reported to AAA for what he did to the car. Weird that another towing company showed up with a flatbed and had no issues moving the car in the exact same parking situation. Just keep reading their reviews and you will get a sense of what you are dealing with. Good luck!And his reply is false and full of more lies. The other company backed right up to the back of the car and loaded it from behind. They never even asked to start it. Same level of congestion and there was plenty of room to maneuver their truck. When this guy stormed out of the car he left it in drive.Just stay away from them if you can. Their rating says A LOT about the way they operate.
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November 2023 by Terri Luthe
These people work with AAA. My son went to pick up my car this morning and because I wasn't in there they wouldn't even help him, I wasn't with him because I'm having a hard time walking. told AAA that he was a car thief.. So I made another request and I guess the same people were called and they wouldn't even take the request to come and get us. I would never ever work with these people again. My husband who buys many many parts and knows a lot about this company will never ever stepped in their doors again. They were terrible. Terrible!! I also shared this with all my friends on Facebook so that they won't bother with this company.Terri luthe
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September 2023 by Breanne Jore
Duane is a jerk. Showed up an hour later to help - yelled at me- and then left me there. Zero help given. Do not use this service.Service: Car lockouts
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July 2023 by Merle Matz
do not use this towing service, a towing service is suppost be hepful, my experiences is they have an additude thinking they are better then anyone else.Service: Special vehicle towing
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May 2023 by Brandie Jellum
Worst service! This guy accused me on my car being a theft because he didn’t know where to put the key! He said it was not the key to the car. He was very argumentative, refused to see any insurance or registration for the vehicle. He came through AAA. Called and filed a complaint with them as well. He then told AAA we needed a “different tow” because it wouldn’t go i to neutral, lied to another business whom employees him.
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May 2023 by Kristoffer Kiefer
My vehicle died and they were contracted out to get it to the repair shop for me. Their representatives were exceptionally kind, knowledgeable, and efficient. They were also very careful with the vehicle. 5/5 from me.Service: Car towing
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February 2023 by Bowen
AAA Tow, had to be there to sign for whatever reason, but I couldn't as I was no where near the vehicle like a couple hours away, so clearly it wasnt going to work out so I decided to look for another company no big deal until:The guy from this tow company called me (must not have gotten the memo from AAA yet) and after telling them I was unable to be there he started yelling at me saying "if im going to tow it, youre going to be there to sign!" When I informed him I literally couldn't, he got kinda salty about it and said something like "have fun waiting for another company"I usually don't give reviews but there was no reason for the outburst as I wasn't mad he required me to be there, I just moved on with my day, which is what he should have done. Just confused all around by the interaction as its not that hard to say "I'm sorry for the inconvenience, if anything changes we will be here" or something.I feel for anyone in there area who needs a Tow and has to deal with them.
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February 2023 by Comfy
AAA Tow, had to be there to sign for whatever reason, but I couldn't as I was no where near the vehicle like a couple hours away, so clearly it wasnt going to work out so I decided to look for another company no big deal until:The guy from this tow company called me (must not have gotten the memo from AAA yet) and after telling them I was unable to be there he started yelling at me saying "if im going to tow it, youre going to be there to sign!" When I informed him I literally couldn't, he got kinda salty about it and said something like "have fun waiting for another company"I usually don't give reviews but there was no reason for the outburst as I wasn't mad he required me to be there, I just moved on with my day, which is what he should have done. Just confused all around by the interaction as its not that hard to say "I'm sorry for the inconvenience, if anything changes we will be here" or something.I feel for anyone in there area who needs a Tow and has to deal with them.
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January 2023 by Madeline Dasch
We were road tripping on the the highway to MN when we ended up stuck in a snowy ditch at night. Thankfully Repairs Unlimited wasup ahead of us already helping another car that had gotten stuck. They were just about to hook us up when there was a truck that crashed into them. After assessing the damage that they took from the crash they made the smart call of recommending Dean's when they weren't able to help us out. Although we may not have used them, we are thankful to them for making sure we were safe in our car during the snowy weather and making sure we were taken care of.
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June 2022 by Kevin Brown
Ran out of gas on the interstate, called AAA and they were sending someone to deliver fuel. After an hour called to check, they never got a call? State Trooper put me in his car, back seat, I bought some cans and gas, then brought me back. Still hadn't received the call saying they were enroute. Hours down the road AAA called to check on us, told them the scoop.
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December 2021 by Andrew Miller
I called for a tow from AAA, who sent the call to Repairs Unlimited. Simple tow for a vehicle from a shop to my home. They called at 3:49pm and said that I personally needed to be there for the pickup and that they'd be there in 10-20 minutes. This was a surprise to me, but I left my job immediately and jumped in my car at 3:56pm and drove to the shop -- an 11 minute drive (4:07pm).After a few minutes of waiting I noticed I had a missed call from AAA (at 3:59pm - 10 minutes after they first called me) saying that Repairs Unlimited waited and I didn't show up so they left.I called the tow driver to ask where they were, and he said they waited for 20 minutes and I didn't show up so they left.This isn't even physically possible. According to my phone, I was there within 18 minutes of the first call (which, again, I had no warning for and had no idea there were en route until then). They couldn't have taken 10-20 minutes of drive time and 20 minutes of waiting.The request for roadside assistance was at around 11am. Were they just expecting that I was waiting in that parking lot for 4 hours? That I could travel at the speed of light at just appear in the parking lot instantly?They did not bother to ask the guy at the shop what was up (he knew about the situation) and could have assisted. They did not call me to ask where I was or what my ETA was. They implied that I was trying to use someone else's AAA account (my wife called for the tow from her card, but wasn't able to be there). They were rude on the phone and explained to me all the ways I was wrong, offered no solutions and took no accountability for the problem. Admittedly, I was (very) rude in return but enough was enough.This is a place I would avoid.Service: Car towing
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January 2019 by Jen M
Worst service ever! I understand it's Labor Day and I'm sure they were busy. But the nasty driver that showed up had attitude on the phone with me before he even got there. THEN he got upset that we didn't have a jack handle and couldn't get the spare off.. which we had told AAA when we called. That's why we needed help. So with extra attitude, this guy left my friends and their 3 kids sitting in the rain to go change another tire first and come back. After a while we called AAA again to find out that THE DRIVER CANCELLED THE CALL AND DITCHED US!!Will not be recommending to anyone!
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January 2019 by Elizabeth
Great service, always knows what the problem is and comes as soon as possible.
