-
May 2019 by Carol Colza
I bought a Safco printer stand for my office a few years back and have twice reached out to customer service for replacement parts - once for a caster & wheel replacement and recently for a door hinge. In both cases, customer service reps responded to me very quickly and offered to ship the parts to me at no charge. I appreciate a company that stands behind their products and is responsive to its' customers' needs. This is a company I would not hesitate to buy from in the future.
-
April 2019 by Cody Buechner
My department ordered multiple sets of a product and all but one broke in the exact same place. I've seen other customers state they also encountered the exact same poorly-made component to this set. The real issue I have is the customer service is not at all concerned about customer satisfaction. If I'm not willing to buy brand new sets, it's a “sorry for the inconvenience.†This philosophy is wasteful and distasteful.
-
September 2018 by Dawn Carlson
This has got to be the best place in the world to work! I am very lucky to be working for them.
-
July 2018 by Jeri B.
Worst customer service I've ever dealt with. We have ordered a large magazine rack from OfficeSupply.com, one of the dealers of Safco. The first item we received was damaged so we ordered a replacement. The second order we received is also damaged. I was considering ordering a third but when "customer service" told me they had "no way" of taking back the other two damaged products I decided to just get a refund. Now I have to take time out of my day to dispose of the two damaged items. When I said I didn't have an easy way of doing this they just said "you don't have a dumpster?" They have taken zero responsibility, haven't offered an apology for the inconvenience and don't seem to care AT ALL that they are losing a customer for life.
-
November 2015 by David Dermer
Products are designed with attention to detail. Recently bought, and assembled, an office desk and printer stand. Quality was good. Wish Safco products were Made in U.S.A. Instead of China.
