Pharmacies in New Hope, MN

“I was having a horrible experience with Walgreens not being able to refill my prescriptions for weeks due to strikes. I had my prescriptions transferred but there was still some trouble in Walgreens end. The pharmacist came over to help me and she was extremely nice and helpful!! I went from being horribly upset to so so relieved. I just can't say how much I appreciated it!! She went above and beyond.”

“These employees are very hard working , they trying to help everyone. My dad ran out of his medications, I call mayo clinic pharmacy in Rochester and I was told the pharmacist has to call them in order to change the pick up location. I went to the cvs on bass lake road in New hope the guy I met was very helpful and very professional. He told me they can do it but it may take a couple of hours and not guaranteed that it's going to be ready today, he asked me to go to another cvs locations with more staffs. I went to this location and met an amazing lady by the name Kate. After explaining it to her she call mayo pharmacy at spot and asked me to wait while they process my dad medication. Thanks to you all for helping our community. May God all mighty bless you all ameen.”

“Awesome customer service. Some of these poor reviews are a joke. Lady had to wait an hour for her son's medication? Did she think there were others ahead of here? Get a life. You're not that important and go some where else if you have no patience”

“I did an online pick up order and for some reason the store was not receiving it, called the store was told my a first staff they will work on it. Still didn’t see any progress 2 hrs later called again , and they said they were not seeing it still. Verified it was the correct store. it suppose to be at least 30 min away but now it’s about 3 hrs. Spoke to the manager Kayla and she was amazing and sweet. She told me to come in and she will see what’s going on. I came in and seen Kayla. She was very professional and kind we went all around the store to see the products so she was going to make me repurchase the items and told me if the bank didn’t clear she will give me the refund. These are the items I needed today. Unfortunately the order finally came in 3 hrs later which I think was a glitch of some sort but she was going to substitute one of the items at I really needed for something a little more expensive because of all hassle I went through. But we eventually found the correct item anyways because it did say it was in stock. So I’m happy for that. I was going to give this place a 3 stars because when I called the lady who picked up sounded rude and unprofessional and was huffin and puffin which I told Kayla about that, I was calm about the situation but the lady was just rude af. But because of Kayla and her going above and beyond I will give this place 5 stars! Thank you Kayla for all of your help? and to the lady who picked up you gotta work on your attitude ! Don’t work in customer service if you can’t handle it.”

“The pharmacist was incredibly helpful and empathetic, even at a very busy time. He went above and beyond to make sure I wasn’t in any emergency and gave helpful references and was overall very understanding. Thank you for your patience and courteousness!”