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“Just as advertised and promoted - fast and easy to sign up! I am starting new service and super helpful whenever I called in with either sales or support questions. Best internet service provider experience I have ever had. Highly recommend Arvig to anyone!”
“Andrew was amazing and helped me setup a jet pack with ease! Tested device onsite and was extremely knowledgeable about international data plan questions I had. Highly recommend!”
“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”
“I went into this T-mobile location due to chatting with T-Mobile customer service and not getting anything resolved. Gisela helped me with my issue when she wasn’t sure if the solution was possible she called into customer/retail support and asked for help even after countless calls disconnected she was determined to resolve my issue and after waiting we were finally able get it resolved. Thanks Gisela!”
“I can't say enough good things about USI. They're the best provider we've ever had. Their speed, reliability, cost, and customer support are all better than anything else I've experienced. If you live or work in their service area, you definitely want to go with USI. You will not regret it!”
“Had an amazing experience working with Jamal today. He helped us set up 2 phones in a timely manner as well as helping others as it was a very busy Sunday afternoon. He was professional and super helpful (especially to others when his co worker was lacking)”
“This store has a good vibe along with great staff. Michael Abraham went above and beyond explaining all the pros & cons of my new plan. He's extremely knowledgeable and a pleasure to work with. Thank you!”
9 AM - 12 AM
12450 Wayzata Blvd, Minnetonka
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“Initial setup was relatively quick but it took quite a bit longer to make the fiber link which was annoying. However, the service has been perfectly reliable and the upload and download speeds always exceed the rated 500 megs. So, all in all, I love them.As opposed to CenturyLink whose DSL was very slow and amazingly unreliable. I disliked them so much for that, and other reasons, that I had them remove their phone line from my house.In comparison, USI is a knight in white armor.”
“Bought my Apple Watch from Mike V at this location on a Friday. Told them I needed it by Wednesday for a trip I was going on and was assured, I would receive it in time which I did. They offered immediate help from the second they greeted me when I walked in through me going three days later to get the watch activated when customer care could not. I spent two hours on the phone with customer care it took them 20 minutes. I could not recommend Patrick and his team more. five stars.”
“I just want to give an EXCELLENT SHOUT OUT to Mr.David Hall!! Mr. Hall helped me with paying my bill and answered my questions. Explain everything to me so I understood what was going on. With his help, I paid my bill and was on my way. I think when I have a question I will talk with him. Bless you sir!!”
“In early February, I had the pleasure of interacting with Jacob Swanson from the TMobile store at Knollwood Mall in St. Louis Park, and I must say, his customer service was exceptional. He was incredibly knowledgeable, patient, and went above and beyond to assist me and my folks with our inquiries. Jacob's friendly demeanor and professionalism truly made our experience delightful. His dedication to ensuring our issue was resolved, even staying after the store closed, left a lasting impression. Thank you, Jacob, for your excellent service!”
“Caden was amazing! He was super patient and answered our million questions fluently and accurately. He was so knowledgeable and I can't say enough about how great he is!! Thanks Caden!!”
“Went to the Minnetonka store by Ridgedale and the wait was 20 people deep. I walked out and went to this location at 7-Hi. Got immediate help. D’Malik was so helpful and went above and beyond to help me give my phone reactivated after repair. Also got me a great deal on a birthday gift for my husband. Highly recommend!!!”
“Ellen and Brent at the Plymouth location were lifesavers after we had an AWFUL experience at another T-mobile store where we were misinformed and treated very rudely. They helped us out in a friendly and professional manner, and helped us get the best deal! If not for their help, we likely would have left T-mobile. We highly recommend them!”
“I switched over three lines to Tmobile today and Darius was super super super helpful. He wasn't pushy at all and he took his time to make sure all the phones were set up correctly. Truly appreciate his professionalism.”
“USI has been the best internet service provider I’ve ever used. Very fast service and great customer service. I’m really bummed I can’t use their service at my new apt.”
“Met chaz and Hector. Need ed new phone and both explained in detail about the phone I'm getting without pressure to buy. Which makes me comfortable in my dealings with them.”
“Timely with their service. I had a bad visit at the third party authorized retailer in Rosedale Mall. This store did what they could to resolve my issue and told me what to do in order to avoid issues. Basically if it's a third party, expect third party results.”
“Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!”
“After 13+ years with Verizon, I decided to switch our family to T-Mobile (involving 4 lines across 3 states and 3 carriers) after a painful weekend of trying to buy a new phone and move numbers without any progress. The experience with T-Mobile wasn’t much better, and the location I went to closer to my house (Buffalo) managed to make it even worse by entering nearly all our information incorrectly as I felt like a total inconvenience to the staff person ‘helping’. My daughter, who has type 1 diabetes, was without a phone for a couple of days in AZ while my son with high functioning ASD was without his for a week given the extent of customer service issues we were experiencing. We went to the Northtown location as it is the closest location to my son and Missy was wonderful. She was patient, she listened to our concerns, she worked with tech support and identified the issues, and she fixed them. She also treated us like valued customers and not like we were distracting her from playing on her phone like the Buffalo location. Even though I live nearly an hour from this location, I will be coming back when I visit my son or parents because of the service we received. Thank you Missy! For the Buffalo location and the phone tech support I tried to work with over this last weekend: please do better. A lot better. You are there because of the customers, not in spite of them.”
“Josh helped us get the info lined up for a a big multiprocessing upgrade knowing he wouldn't get the sale the following day. Mike spent alot of time with us making everything go smooth and easier for us the next day. By far the best customer service I could have expected from both of them. The best service I've gotten from any phone service in person or online. Would recommend these guys to anyone”
“Service and support is incredible. We've had zero issues with our service and the speeds have been consistent and extremely quick. Today our fiber cable was cut by heavy equipment working at our neighbors house, Gigabit techs were at our house no more than 5 minutes after I talked with customer service. We were without internet for less than 45 minutes! I can't imagine how long we would have been down if we were with one of the big competitors. We will be long time customers.”
“I have now interacted with 5 different employees from this store and every interaction has been amazing. Even when I had technical issues porting my numbers from AT&T they went over the top to help me. Then when I had problems with using too much data from my phone as a mobile hotspot they helped with a solution that I didn't expect and was better than I could have hoped for. This team is amazing and I appreciate their excellent customer service!”
“i had a great experience in this store. my family and I came to get new phones and the sales person treated us very well. although they were out of Iphones he directed us to another store where we could get it and the service over there was great too. I love my two new moto G phones they work great and my daughter is in love with her iphone, she even named it. thank you for a wonderful experience.”
“My mom and I went today to get new iPhones. We worked with Gregory and he was fantastic. He explained how there are deals at certain times of the year and while it was totally up to us, it was not the optimal time to get brand new phones if ours were still working. He helped me file a claim for my iphone over the phone with Asurion for the broken camera I had (I pay for insurance on it) and my new phone arrived at my house tonight and the Asurion person who brought it set it up for me as well. He was also really great.
Gregory was kind and honest and explained things in a very non-condescending way that we could follow. I am a millennial- but cannot pretend to know everything about the world of new phones. We will definitely be back (to hopefully see him) when its the right time to get the best deal.
I will also say the entire store and staff was friendly and inviting.”
“In an outbuilding near Ridgedale Mall. Near iFly. Setup is somewhat like the Apple Store, where you give an employee your name, then wait in line to be called. Once you get a tech, it’s fairly easy to get what you need. (I was there to swap out an old modem).”
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“Alex Al-Hilwani assisted me with an issue I was having! Very thankful and appreciative of his patience, thoroughness, and for him refusing to give up! Highly recommend OAC and highly recommend Alex Al-Hilwani!!”