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May 2024 by Judy Berry
Ron at the Fridley, MN, store was amazing! He helped us both find ideal for us chairs. He was patient and knowledgeable. Carol checked us out efficiently and pleasantly, too. GOOD PEOPLE!
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April 2024 by Helen Jefferson
My brother is an amputee veteran moving from his home on Youngman Avenue to New Perspectives Assisted Living on Mississippi River Blvd in St. Paul Tuesday April 16, 2024.My sister Alice Baier had a conversation with Sara Schiller on Friday April 12th that the 130.00 being charged to move the hospital bed and Hoyer lift was being paid by a third party.This was terrific news as my brother doesn’t have the money to pay for his housing until his home is sold later this year. His three siblings (David Jefferson, Helen Jefferson and Alice Baier) are covering all expenses in the interim.The effort put into finding housing and the cleanup of his property has been a Herculean job borne primarily by my sister Alice who lives locally. Both David and I live in California.Alice called the Corner Home Medical branch today to confirm pickup time tomorrow morning. Much to her shock she was told that the hospital bed would not be moved — only the Hoyer lift.As a result we are paying 250.00 to a concern in St. Louis Park to move his bed on an emergency basis.I’m certain you can appreciate the critical timing required to get my brother and the equipment moved to New Perspectives on the same day. Fortunately Metro Mobility is moving him and his two wheel chairs tomorrow at minimal cost.THIS IS OUTRAGEOUS AND 100% THE FAULT OF YOUR AGENCY. I will be calling your office tomorrow morning to discuss this fiasco. I am also expecting your company to cover the 250.00 we are paying as a result of Ms Schiller’s decision not to move the hospital bed.Helen Jefferson
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January 2024 by Amy Pearson
I normally don't leave reviews, but I've thought about it and I have to say this.. This was a terrible encounter, maybe she was having a bad day, but your employee, Heather was so rude to me over the phone! I'm going through a very hard time right now medically and she was so insensitive and rude, for no reason. I called a couple weeks ago and she was short with me, abrasive, and left me on hold for a long time with no transfer to a different department. I think she forgot about me or left me there on purpose. This is so unfortunate because you were recommended by a friend for the kind services, and she was anything but kind! 0/10 and I hope that girl up for a review soon!
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October 2023 by James Poukka
Corner Home Medical's Troubling Customer Service and Billing Issues: A Call for CautionIf you're contemplating utilizing Corner Home Medical's services for your healthcare requirements, I strongly advise against it. The deluge of adverse reviews and customer feedback paints a grim portrait of a company grappling with severe predicaments in the domains of customer service and billing practices, and my personal experience reinforces this cautionary stance. Let's delve deeper into the quagmire of these concerns:Billing Bungles: The primary and most alarming problem revolves around the company's apparent struggle with precise billing. I've personally grappled with a slew of erroneous bills for products and services. Picture coping with a grave health condition, relying on crucial equipment such as CPAP machines, and ensuring they are within your network following a transition in management, only to discover that you've been billed for out-of-network services without any prior notice. This isn't merely exasperating; it's an outright disregard for the welfare of their clientele.Uncooperative Customer Service: Another recurring issue centers on the uncooperativeness of Corner Home Medical's customer service representatives. These individuals should serve as the vital link between customers and the health-related products they require. Regrettably, I've encountered unresponsiveness, a lack of sympathy, and unhelpfulness in my interactions. When one's health is at stake, such apathetic behavior is not just intolerable; it's perilous. On multiple occasions, I've endured extended hold times, only to be abruptly disconnected due to their evident understaffing, as substantiated by their ongoing search for a Billing Specialist.Order Processing Predicaments: The ordeal persists with the vexing mishandling of order processing. It appears that the company is afflicted by organizational disarray, with inconsistent information provided during numerous phone calls. Requests to speak with a supervisor often go unanswered, further exacerbating the frustration.Communication Crises: Effective communication is a cornerstone of the healthcare industry. Yet, numerous grievances point to a profound communication deficit within Corner Home Medical. I've personally encountered instances of bewilderment, misinformation, and sluggish response times. When grappling with health-related matters, misunderstandings can lead to dire repercussions.Unprofessional Conduct: To compound these issues, reports have surfaced regarding unprofessional behavior exhibited by staff members. Patrons should never be subjected to impoliteness, disrespect, or any form of unprofessional conduct when engaging with a healthcare supplier.In summary, Corner Home Medical's handling of customer service and billing appears to be in a state of disarray. These are not minor glitches; they constitute fundamental predicaments that imperil the well-being of their patrons. Trust is of paramount importance in healthcare, and it's glaringly evident that this trust is rapidly eroding.It is incumbent upon Corner Home Medical to take these grievances seriously and redress them promptly. Patrons should not be compelled to endure such distressing ordeals when seeking essential healthcare provisions. Until these concerns are satisfactorily resolved, I cannot, in good conscience, endorse availing oneself of Corner Home Medical's services. Your health and peace of mind warrant superior care.
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September 2023 by Barbara & Stephen Lieske
After the run-around our insurance company gave us, a young man named, Rashad, was able to fix us right up. In spite of the hassle, he got things done for us. Sorry it took almost a month to leave this review.
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July 2023 by Robin
Had an interview and this is the worst interview I've EVER had in my life. The one guy was nice but sam was rude passive aggressive cause I arrived a lil late. Seems that the reviews that's a google and indeed are correct. I wouldn't work for this company if it was the last company on earth. I'm sorry for your lost cause y'all lost a good employee and a decent human being. Do better !! It's clear y'all don't appreciate or value anyone times ✌???
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June 2023 by Katie Henderson
Would not recommend working here at all, heartless company and fires you without warning does not care if you have a family to feed or anything, soulless people work here would definitely not recommend!!!!
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March 2023 by Jan W
I want to commend *****************************, who works at the ************ office, for her marvelous service that she has given me over the years. Whenever I had problems, all I had to do was call her and she would walk me through my issue and help me fix it. She is certainly a valued employee of your system.
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December 2022 by Donald Ruppert
Steven the delivery driver ! Has to be the rudest,person on the face of earth! Bad enough my wife was coming out of the hospital! And needed oxygen,before coming home! Showing up over 90 minutes late! Then when I’m asking questions, be I have used oxygen , in my house! Steven made me feelLike he did not care ,about anything but himself!! When a insurance company is paying,his wages! Costumer service is not Steven strong points!!!
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December 2022 by Doug Stanley
It's really frustrating not to be able to get a response or answers when your CPAP equipment is malfunctioning. I get the impression the only real service is to sell more equipment regardless of how well it's working.I have an ongoing failure AirFit F30i equipment. The attachment of the air supply headgear to the cushion fails about a week before I'm able to replace it. The attached photos illustrate what I'm forced to do for a couple weeks every three months before replacement.
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December 2022 by Rachel Ash
I know of someone who had a great experience working with Zach at the New Hope office. Her experience with him was extremely helpful. She feels that he went above and beyond to give her resources to handle her questions. He was always available to listen, patient, knowledgeable, and willing to help her get her problem solved. She also felt the general customer service in the New Hope office was professional and helpful.
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December 2022 by Ken Gust
I needed a small rubber bumper for the foot rest assembly of my mothers wheelchair. The wheelchair company only sells through distributors so I couldn't get it online. I called Randy at Corner Home Medical and he said they don't normally sell the small part, but he would check with his shop guy and get back to me.He called later and said they found the part in their shop, and he left it for me to pick up at the front desk, no charge! I really felt that was going above and beyond to go through that leg work and calling me back for a part that that he wasn't even going to charge me for. Thank you Randy!
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December 2022 by Kathryn Smith
This post is for the Maplewood, MN location.I work in a hospital and order DME for patients on a regular basis from multiple places. Upon initial request of information on behalf of a patient, customer service was super informative and polite. On subsequent calls after ordering my patients DME, I received many rude customer service representatives who would not give me a direct answer as to whether the order I had place had gone through or not. Finally receiving confirmation on my order, I called again to ask for a delivery time and was told that the process was stuck with insurance, to which they faxed over a waiver for family to sign to speed up the process, ensuring me that with this waiver the equipment would be delivered the day of discharge.Upon patient discharge from the hospital, the equipment had not yet been delivered, and upon calling for a delivery time the rep I was talking to rudely stated that whoever put the order in put the delivery date for the day following the patients discharge. I had put the order in a week prior, with the patients address, and discharge date, both of which were ignored, with Corner Medical having the wrong delivery address on file. Telling the rep that my patient was already home and needed that equipment for their safety, it must be delivered that day, to which she put me on hold for over 10 minutes with no explanation.When the rep finally came back, forgetting I had been on hold that whole time, I again asked if the equipment would be delivered that day or not. To which I was told that it would be delivered that day. I asked for an ETA, to tell my patient, who is panicking at this point about the equipment not being there upon their arrival home, to which this rep cut me off and said, "no, it will just be delivered today." I again repeated that my patient was already at their home, needing this equipment for their safety (emphasizing the SAFETY aspect) and that this has been unacceptable in their treatment of my patient and their medical needs. In response I was given a flat/bored/impatient, "I'm sorry you feel that way, is there anything I can do for you?" I said no and was about to ask to speak to her supervisor, when I was cut off by her promptly hanging up. No "thank you for your time", or "sorry for the inconvenience"... no apology, just exasperation and rudeness.This rep also never gave me her name, to which it would be difficult to call back and speak with a supervisor about her blatant and rude behavior. Very poor customer service. Will never use this medical supply company again, my patient's safety comes first. I would give 0 stars if that was possible, the one star will be for the ONE rep that was very helpful at the beginning of this whole process. It would be a disservice to recommend this company to anyone with DME needs, as I had to "babysit" this order to ensure that it went through.
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December 2021 by Greg Zilberg
Horrible. They don't care at all about the patient. Only MONEY!!! After the COO left me a voice-mail stating his company would be willing to take 50% off my bill after screwing it up in the first place, they got even more from my insurance company, and still billed me for more money. They don't care at all about anyone except the $$$$ they bring in for their corporate office. Nasty people. Especially the COO.
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December 2021 by Ryan Murphy
I would like to give a special thanks to Karen in your billing department. She was very thorough and able to answer all of my questions in terms I could understand. It's not everday that you get that level of customer service and I appreciate the extra time she took to make sure that my wife has everything she needs.
