Convenience Stores in New Hope, MN

“The service inside is always good, the people are always generally kind. The location was recently renovated so it has a good selection of your standard gas station items along with a new section for hot food prepped and ready to go. Only complaint I have is that the pumps are INCREDIBLY SLOW at pumping gas. I feel like I’m sitting there all day waiting for it to finish. The card system outside when paying is also very slow and seems like it needs a software or hardware update.”

“I came into the store and asked for postage stamps as I just got back from a trip to Maryland. I wanted to send cards to family members to give thanks. The customer service rep, Lily stated I don’t think we have them and sent me on my way. She didn’t even check. I went to another store and they were out. I went back to this location and spoke with EJ. He was exceptional and granted me the best costumer service by acknowledging my request and following through. They had stamps. When I addressed this with Lily, her response was, how many do we have……… ok. She did apologize after. Big shout out to EJ. Much appreciated!!!!! You’re the reason this service flows the way it does. -Amanda”

“Especially for the Area this is one of the nicest gas stations I've seen. Very clean and modern with friendly staff. I honestly would only give them 4.5 stars since all the fountain pop was out of order. I'm guessing they were out of CO2. That said, considering what else is around this place is nice.”

“These employees are very hard working , they trying to help everyone. My dad ran out of his medications, I call mayo clinic pharmacy in Rochester and I was told the pharmacist has to call them in order to change the pick up location. I went to the cvs on bass lake road in New hope the guy I met was very helpful and very professional. He told me they can do it but it may take a couple of hours and not guaranteed that it's going to be ready today, he asked me to go to another cvs locations with more staffs. I went to this location and met an amazing lady by the name Kate. After explaining it to her she call mayo pharmacy at spot and asked me to wait while they process my dad medication. Thanks to you all for helping our community. May God all mighty bless you all ameen.”

“This gas station is a bright new feature in our community under its new management in July 2022. It Now offers competitive pricing on gasoline, free vacuum service. And reasonably priced car washes.I'm sorry to say, but the local perception of the previous management was "gimmicky", with higher cost per gallon, and a free car wash. (This is completely based on my personal experience and word on the street about this speedway) However, many customers were just looking for gas. It's now a much more competitive offer with other local stations, and they won my business with the free vacuums.”

“Stopped for help and this woman at the counter front Miss Bonita was a gem with directions and I’ll return to join the sip n save club because of her ! I thought customer service was gone but she’s a silver lining to a grand encounter on a frustrating day ☺️”

“Awesome customer service. Some of these poor reviews are a joke. Lady had to wait an hour for her son's medication? Did she think there were others ahead of here? Get a life. You're not that important and go some where else if you have no patience”

“Everytime I come here one of the staff members makes my day. Every single team member working here goes above and beyond what is expected. Thank you, Micheal S for your kind words today. That short interaction lifted my spirits and changed my mindset for the day. I hope you get recognized for your kindness. You never know who might need it!”

“I did an online pick up order and for some reason the store was not receiving it, called the store was told my a first staff they will work on it. Still didn’t see any progress 2 hrs later called again , and they said they were not seeing it still. Verified it was the correct store. it suppose to be at least 30 min away but now it’s about 3 hrs. Spoke to the manager Kayla and she was amazing and sweet. She told me to come in and she will see what’s going on. I came in and seen Kayla. She was very professional and kind we went all around the store to see the products so she was going to make me repurchase the items and told me if the bank didn’t clear she will give me the refund. These are the items I needed today. Unfortunately the order finally came in 3 hrs later which I think was a glitch of some sort but she was going to substitute one of the items at I really needed for something a little more expensive because of all hassle I went through. But we eventually found the correct item anyways because it did say it was in stock. So I’m happy for that. I was going to give this place a 3 stars because when I called the lady who picked up sounded rude and unprofessional and was huffin and puffin which I told Kayla about that, I was calm about the situation but the lady was just rude af. But because of Kayla and her going above and beyond I will give this place 5 stars! Thank you Kayla for all of your help? and to the lady who picked up you gotta work on your attitude ! Don’t work in customer service if you can’t handle it.”

“The pharmacist was incredibly helpful and empathetic, even at a very busy time. He went above and beyond to make sure I wasn’t in any emergency and gave helpful references and was overall very understanding. Thank you for your patience and courteousness!”