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February 2022 by Kevin Dickey
No phone number to talk to a human being, phone scheduler says "line is busy" and hangs up on you, online schedule website doesn't work. What's joke.
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December 2021 by Devon Wray
Came in for a walk in shortly after opening and I was the only one there. Was in and out in less than 10 mins. Was very relieved because there were no morning appts available for over a month and I had to drive 6 hours to get the test done. Trisha was very professional and easy going. One of the smoothest blood draws I've ever given.Only 4 stars because online there were no appointments available even though there clearly could have been. The actual location and staff were 5 star.
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July 2021 by Emilee Wold
Made an appointment for a biometric screening, whole appointment was 6 min- I timed it! Didn’t feel rushed, just got everything we needed quickly. Would come back again if I ever needed! Jessica was great!
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July 2021 by Raquel Valdes
Jessica is amazing! I came in as a walk in this morning for a test (usually I cannot stand the sight or thought of having blood drawn) and she made me feel so comfortable! Honestly within minutes of sitting down with her I had forgotten all about getting a needle stuck in my arm lol. Super quick as well I think I was in and out in about 15 minutes even without an appointment. Thank you guys-
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July 2021 by Jay Martin
Trisha was excellent. The process was very smooth for my girl. She was anxious due to seeing a couple bad reviews, but after going there, she highly recommends this place. She didn't feel any pain with the needle stick either, and normally she is a difficult poke.
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July 2021 by Inaja F
I had a walk-in appointment, the sign in tablet is very easy to use and I got in within 10 minutes of signing in. I couldnt schedule online because they didnt have any available appointments for 2 weeks out so Im glad I got in. My employer got the results within an hour.The lady who took my sample was super nice, I cant remember her name but she had tattoos and dyed hair. Very sweet.
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May 2021 by Lisa Boomgaarden
I went here 4 times for labs for a clinical trial. This place has the worst customer service ever. If I could give a 0 star rating I would.The clinical trial I participate in is out of the University of San Francisco. They have a partnership with Quest Diagnostics. They order my labs through Qwest’s computer system but for whatever reason the people in MN cannot access them. So they also fax the orders days before I go to have them done to give them time to enter my order in the system and/or call with questions.All 4 times I’ve been lectured about the process and treated poorly. I’ve been made to feel like it is my fault they cannot access the labs. Even though they have the orders in their hands and there is no direct phone number that I can give someone from UCSF to call so they can figure out a better processI will not be going back. It takes me an hour and a half one way to get there from my home. (2 hours with road construction). Then I get an hour lecture and today she would not do the labs because they said “stat”. So done with this place. No customer service. No bed side manner and no number to reach out to in order to improve the process. They lost over $2000 in labs every other month Not sure how they’ll stay in business?
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April 2021 by Dylan Spader
Not sure why there are so many bad reviews. Drove from two hours away for a walk in appt. I got in within 5min. The lady was extremely friendly and I was out in no time.
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March 2021 by Gao F.
I am already a person who is comfortable with blood draws and other medical testing procedures, but every time I have visited this lab, I have always had a pleasant and insightful experience. The location is great with plenty of parking space. The waiting room is spacious, adequate for appropriate social distancing. The iPad check-in process is contact-less and because they permit walk-ins, wait times are minimal (less than 5 minutes the last three times I visited between Jan - March 2021). I have had blood work done, collected fecal samples, performed breath tests, etc. Every time, the staff have been extremely friendly, reassuring, and knowledgeable. During my breath test, I had to wait for 15 minutes between samples collected, and I had the most wonderful conversation with the woman performing my test. She was so friendly and likable, I almost forgot that I had one more breath sample to collect. All the staff have always clearly answered any of my questions with kindness and more recently they even helped me install the Quest Diagnostics app on my phone to get my results as soon as they return. As a healthcare worker and as a patient who has visited this location, I am always confident sending patients to Quest Diagnostics in New Brighton to complete any labs.
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March 2021 by Kate Thomas
I am incredibly squeamish when having blood work done and have a history of fainting. Jessica was so nice, super accommodating and I didn’t even really feel the needle go in! Afterwards, She let me eat my snack and literally fanned me with a file folder while my color came back. :) Thanks Jessica!
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February 2021 by Desert Oasis
Nice staff with excellent customer service. Didn’t have to wait in line or anything.
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January 2021 by Jean Stocker
I had a great experience at the NewBrighton location. I was there 12/22/20 and the young lady that helped me was extremely friendly and helpful. We talked so much I found out she was originally from Illinois and was having a hard time adjusting to MN. Very good experience!
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December 2020 by Anonymous Person
Had a drug screen here before being prescribed ADHD meds. The building is hidden in the back of an office complex with no signage visible from the street so nearly impossible to find. Waited in waiting room for almost an hour because person at desk couldn’t figure out the exact type of test my doctor ordered, and then they never forwarded the test results to my provider. I was finally able to obtain a copy of by test results after waiting on hold and being transferred around for about a half hour at least. Also the price was twice of that of a comparable 10 panel drug screen advertised by other testing companies online. Complete waste of money and time. Don’t go here.
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November 2020 by tha shu
It’s fast as described. Less than 10 minutes for my TB test. The result come in the next two day. The lady that drawing my blood is nice and friendly thank you so much for a good service
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September 2020 by Alyssa Strobel
Walked in at 3:28, nearly half an hour before closing and got the tests I needed done in literally 5 minutes! Super friendly staff :)
