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July 2023 by Jeannie O'Connell
Got my chair and they billed me for a feature that was not ordered! Went round & round about it to no avail.
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April 2023 by Jazz Dakota
I ordered a new wheel, I was told that I have pay half upfront. I gave them my credit card number. They ran the card for half payment and then ran it again the same day. Then when they delivered the chair they wanted more money. What way to run a business. I was in business 35 years I never pulled that on customers. Look some where else for a chair. They lost this customer in the future.
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February 2023 by shema salim
Excellent service. Met us at our home, explained everything and made appropriate adjustments. The device is a perfect fit for us. Would recommend them again.
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January 2023 by Jenny Weiss
We have paid every cent they've asked for. We are private pay. We have paid, now, thousands of dollars to have them send out techs 5 different times, order the wrong parts at LEAST 5 times...paid and paid out of desperation to get my dad's chair fixed. NO WE.. they, after screwing it up 5 times want another 800.00 dollars to order ANOTHER part...
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December 2022 by kathleen Desrosiers
Horrible customer service my recliner lift chair broke down n never came out to fix. First was told be out next day nevere came. When called said need to have approval from insurance Co. Talked with company said have to out n submit the cost to them. That was 3 weeks ago they never came n still waiting never called etc
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December 2022 by Dresden Jones
Have been waiting for over 2 weeks for a bill so they can move forward with repairing my father’s wheelchair. I cannot get anyone to call me back. I’ve left several messages and have sat on hold for 15-20 min, several times. Terrible customer service.
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December 2022 by D Billy
I'm looking up the owner of this company today? customer service is a absolute nightmare and honestly I know several other people with disabilities that deal with this company ALL have had horrible experiences I'm looking into making a formal complaint with the better business bureau this has to stop
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December 2021 by jess ramirez
wheelchair company is very horrible beyond words. They should not be in business. I've never felt or said this about any company. But they should shut down.For they do not care even one bit about customers needs.Please Stay away from this company!Words to describe National Seating mobility areSlow, Careless, horrible, worthless, Crass, horrible, SLOW.I can't say horrible, and slow enough.If you like worthless customer service. Call them.
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December 2020 by Barbra Metzger
Everything even smallest repair has taken at least 10 months, MONTHS, started getting a replacement chair in feb now it has taken THEM so long to "process" that I have to start over with the initial doctor visit then assessment by physical therapist...all of which took them 8 months so why will it take less than 6 months this time? Of course they get to charge for their "time" so maybe its a scam. Steer clear of this bunch of incompetents.
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December 2019 by Erik Pehrson
I've had some problems with other wheelchair providers in the past but this company is amazing with Taylor every single time Taylor comes out he always make sure to fix my chair to every bolts and every piece possible hands-down amazing company with Taylor on board
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December 2019 by Evelia Gonzalez
I'm planning to leave this company as a provider for wheelchair equipment. I'm happy about this choice. And I do not recommend this company to anyone! Unless you want to be screwed really hard
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December 2019 by j r
Horrible. They'll never ever call you. If You have the choice to choose, please do the right decision & look elsewhere.
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December 2019 by Paula Burnett
Horrible!! Not answering or calling me back. Terrible customer service.
