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July 2024 by Amanda Fleming
Horrible. They didn’t finish my taxes even though they got paid for the work. I had to finish them at the waconia H&R Block because Wayne never finished his job. Then they never answer the phone or return calls. I had to get all my paperwork over again because I wasn’t able to get a reply back front eh mound h&r! Horrible experience! Never going back to mound h&r! Thankful for the waconia office! Shut down this site if it’s not gunna be ran right!
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May 2024 by Jason Amende
Wayne is very knowledgeable, easy to work with and provides flexibility in scheduling.
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May 2024 by Abram Walters
Unfortunately, after my tax experience from 2022, I would recommend avoiding working with Wayne at all costs. He did a great job at filing fast but I ran into issues and he went radio silent, even with the H&R Block guarantee. He was quick to take my $711 for 90min of his time but he wouldn't return phone calls, emails, and when you try to book an appointment to discuss, the receptionist says "sorry he was double booked, try again another time"...happened to me twice and I still have not heard from him almost a year later. I just gave up and moved on. Seriously avoid unless you want a big headache.
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January 2024 by Ashley Poland
Last year was my first time using a tax professional rather than an online service and I’m so glad I switched. Specifically, Wayne at the Mound location, has been absolutely phenomenal and I’d recommend him to anyone. He’s fast, efficient, and last year I had waited until the VERY last minute to submit my documents. I was expecting to file late but Wayne finished my items same evening- AND around 11pm if I remember correctly. He’s wonderful and will do all he can to file your items timely and efficiently.
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January 2024 by Catherinne Cook
Attention future and current h and r block customers. The man who is praised in these reviews Dan was an excellent man and excellent tax person but he is deceased. My family has done our taxes with h and r block in mound for a very long time because of him. Even though it cost extravagantly more than most places we were more than willing to pay extra for his service. This year The secretary who (bless her heart) sounds overworked and severely under appreciated would not hear my problem, cut me off and put me on forever hold to not address a very small issue. I was mistaking told something was filed months ago. I left many messages when we never received it and nobody has been available for MONTHS. She didn’t care. Wayne didn’t care. Why would we ever pay for this h and r block to do our taxes ever again? We didn’t get service. We didn’t get an explanation. I recommend that you DO NOT do your taxes at the h and r block in mound. If there is ever a problem you will be ghosted. This is my experience and we were loyal kind customers. We would be fools to be do business with you guys again.
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October 2023 by Brett S
Told me my renters rebate was gonna be taken care of called the number after a couple months and not receiving it come to find out they never did it now trying to get a hold of them they locked the doors during hours ?
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February 2023 by Jamie Kashmark
If I could give zero stars, I would. When you try and call Noone ever answers, we were supposed to have our taxes done by one guy and this Justin Houser takes over, did our taxes wrong (we knew it was wrong when he showed us the number) then redid it and finally (maybe) got it right, typed in my daughter's last name wrong when he had the social security number sitting right in front of him. Then typed in our old tax guys email so we haven't even been receiving the updates on our return, typed in the routing number wrong so now we get a check sent to us and he typed in the wrong address. 400 dollars for all this stress? From "tax professionals" never will we ever be using h and r block again.
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February 2023 by Jess Holcombe
Worst tax place ive ever been too. First off he didn't add my child tax credit and i had to tell him hes wrong. Then he put the last tax guys email in as mine after i gave him my email so this guy is emailing me my hnr block stuff asking to be taken off. Now i find out because of the emails that im getting forwarded that he put in the wrong routing number so my taxas got sent back and im getting a check. I paid over 300 for this guy to plug in some numbers and he couldn't get a email and a routing number right how much tax money am i losing out on! Makes me wonder now. Hopefully he put the right address so i get my paper check. Update they did put the wrong address also was super rude on the phone and said its my banks fault i called the bank and they said the only way you wouldn't get it is if they entered it wrong!So i had my wife call this office and they admitted to her they made a mistake and that we need to deal with the irs to get our money now. But they lied to me!Thanks for your computer generated reply! You guys are thieves i paid for a service and got nothing were is my 40 dollars that i paid for my direct deposit you wont even give that back
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September 2022 by Scott Helling-Christy
Competent tax preparer.
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September 2022 by Kate Moorman
Professional, knowledgeable and thorough!
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September 2022 by Gladies “Gladdysgirl” Girl
I showed up for my appointment at 10 am. Sign said they were open at 9. Phone message said they were open at 9. I got a confirmation text and e mail saying my appointment was at Ten. No one was there.
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September 2022 by Lake Minnetonka Motorsports
Great service
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May 2022 by steve pfleghaar
Kathy was outstanding as always.I appreciate her eye for detail and focus on the task at hand.
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May 2022 by Samuel Hatman
Over the top good, and kind as well.Thanks!
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April 2022 by Jeff Hausken
Daniel is very knowledgeable and professional.