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February 2024 by Tucker Lutter
Bad experience at this location. It is severely understaffed with only one employee. The store is closed on Wednesday and has the wrong hours listed online. I came on Wednesday assuming it would be open. Nope. The order was automatically canceled and I had to reorder. Went in the next day and waited an hour only to find out they didn't get my phone ready. Do not come to this store, it is a Verizon authorized retailer and not an actual Verizon store. Only bright spot is that the employee there seemed nice and apologetic and I in no way intend this to be a bad review of the employee.
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November 2023 by Jesse Miller
Incompetence and theft is all I have to say. After screwing up on my address and devices they sent me, I terminated my service all before my first billing cycle. A couple weeks later I get an email saying I owe Verizon for the devices because they think I still have them. Considering all the trouble I’ve had with Verizon it’s either because of their incompetence or someone at this store stole those devices and expect me to pay for it. Either way Verizon is a horrible cell phone company that is full of incompetence and fraud. Steer clear of Verizon because they will get to you too someday.Update: I was told that everything was solved. Then I get an email a week later saying I still have a balance to be paid. So much for Verizon honoring their policies. Next step will be to issue a lawsuit against these criminals, you better leave Verizon because I’m going to bankrupt them.
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September 2023 by Austin-Alexius Bohjanen-Klein
The most unhelpful district manager of all time but Mustafa was extremely professional and helpful. He made sure that I knew all of my optionsEdit: I emailed Victra's customer service and never got a response. This is what I sent them:Mustafa did a phenomenal job getting me the phone I needed. He deserves a raise and at the very least a promotion. He let me know all of my options and did everything he could to help me while the district manager sat there and was so unprofessional, could not care less about my circumstances, and didn't even lift a finger or stand up the entire time because she was working on the schedule. I was the only customer in the entire store and I got there at 4:30 and I couldnt leave until 5:45. I almost walked out. I was going to try TMobile instead. They had no wifi. They had no landline. It was Mustafa's 3rd day at that location. He is from Boston and the kindest most down to earth and helpful guy, The district manager was straight up unhelpful the entire time and rolled her eyes when I complained. This was at the 3226 US 10-# location in Moorhead I walked in at 4:30pm-ish and I was there until 5:45. She wouldn't even call someone for me or let me talk to my dad because he was with verizon for decades.
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August 2023 by Austin Klein
The most unhelpful district manager of all time but Mustafa was extremely professional and helpful. He made sure that I knew all of my optionsEdit: I emailed Victra's customer service and never got a response. This is what I sent them:Mustafa did a phenomenal job getting me the phone I needed. He deserves a raise and at the very least a promotion. He let me know all of my options and did everything he could to help me while the district manager sat there and was so unprofessional, could not care less about my circumstances, and didn't even lift a finger or stand up the entire time because she was working on the schedule. I was the only customer in the entire store and I got there at 4:30 and I couldnt leave until 5:45. I almost walked out. I was going to try TMobile instead. They had no wifi. They had no landline. It was Mustafa's 3rd day at that location. He is from Boston and the kindest most down to earth and helpful guy, The district manager was straight up unhelpful the entire time and rolled her eyes when I complained. This was at the 3226 US 10-# location in Moorhead I walked in at 4:30pm-ish and I was there until 5:45. She wouldn't even call someone for me or let me talk to my dad because he was with verizon for decades.
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June 2023 by Debra Dawson
I’m sorry that I don’t recall the name of the rep, but he was extremely helpful. I will definitely return if I need assistance in the future.
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May 2023 by Steven Vennes
Shauntae went ABOVE AND BEYOND helping me with a fraud case however Verizons fraud department is complete utter trash I'm pretty sure corporate will literally find a way to get themselves out of fraud cases if they can help it youre better off going here then even calling in to verizons operators if you're having issues with service, BETTER BUISNESS BEAREAU Is getting my two cents on this
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January 2023 by Grant Brendemuhl
Absolutely horrendous business. There are so many other Verizon dealers in the area and this is not worth your time. While the individual I worked with it was very nice, getting a hold of the store requires you to go through Verizon’s corporate office and there has been no communication between the store and I following the purchase of a cell phone. Please go to literally any other store.
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October 2022 by Matthew Colonna
Kaden, Sam and Anna (I believe that is her name) were very helpful in setting up a new line for me. In addition, they also gave me info on an a great upgrade promo as well as lowering my overall bill by eliminating services I didn’t need/use. It’s always a plus dealing with ppl who have your best interests in mind rather than trying to squeeze a few more $$$ out of you. I will be frequenting this store in the future-thanks again.
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October 2022 by Janet Morse
Kodi was the most patient customer service support I have ever worked with. If you need a positive experience with Verizon definitely visit this location.
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August 2022 by Sheldon Monson
Parker was phenomenal. Did the best job ever setting me up. 5 stars all the way.
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May 2022 by Maddi Hopkins
Tiffany was so great! She was very helpful getting my new phone all set up and protected and stayed late to make sure all my data was transferred properly. Very good experience, thank you so much!
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May 2022 by Jeanne Dotson
Very good! I have been a customer for 18 years. I wouldn’t go anywhere else! Both women were great!
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December 2021 by Thomas Mehring
I was very impressed with s the associate , she was very knowledgeable and helpful throughout!!!I would recommend others to use this location!!
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September 2021 by Jeremy Peterson
Just was riding with family while she was in the store so
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August 2021 by lucas kohler
Great customer service! Parker gets two thumbs up...
