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May 2024 by Renae McAlpine
Great service from Blaine! Very friendly and helpful staff.
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May 2024 by Amanda Shank
Ruben was awesome! super helpful and very nice!!
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April 2024 by Cindy Ohare
Very friendly knowledgeable service. Best ever. I would absolutely return for anything I might need and refer others.
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April 2024 by Leah Ahrenholz
Your worker was amazing, and made my entire experience a breeze!!
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March 2024 by Stefani Doten
Both gentleman working this afternoon were fantastic!
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March 2024 by Cstd Carson Snare
Best company that sold me a samsun galaxy s21.
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February 2024 by RICARDO Aguilar
Customer service was excellent! Liked having someone who was bilingual and willing to help out!
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February 2024 by Chuck Busch
My salesman Rueben made my upgrade to a new phone a very unexpected pleasant experience! Thank you Ruben.
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January 2024 by Daylene Hopkins
While traveling through town my phone went into safe mode. The phone then went unresponsive. Ruben was able to stop the phones excessive beeping and diagnosed the issue. Ruben is a superhero and I would do all my Verizon business with him if I lived here.
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January 2024 by Christopher Strand
I've been with Verizon since 2004. I ordered a phone online, as I typically do. With a major holiday coming up the quickest way to get the phone I needed was to pick up locally. Ordered the phone at 4:27 pm and didn't get the notification the phone was ready until the next day, no big deal. Went in on my lunch break to pick it up so I had a little time, but also needed to get back. My assumption is it should be a quick in and out. After all, I've paid online and they've already set aside my new phone per my text notification. Unfortunately, the guy helping me had no idea what to do. There was another, more experienced, employee helping another couple and trying to walk him through the process at the same time. My employee also needed to call someone on the phone multiple times (another manager?). It took about 30 minutes. I didn't want the phone activated because I needed to head straight back to work. I didn't want to be messing with a new phone at work. Later, when I did try to activate, no luck. Activation screen sits there for 10 minutes, wheel spinning. I go to the Verizon app on my old phone and try to activate new phone from there. It says successful! Great, right?! Wrong! The new phone isn't working still. Now my old phone doesn't work either because it's been deactivated. I go out to my car to get the receipt I was given to try to call the store from my wife's phone. It's 5 minutes before close and can't get anyone to answer. Then I study the receipt and notice the IEMI number of the phone I was given and the one on the receipt don't match. I was given the wrong phone!! I remember the more experienced employee told my employee to check it multiple times. I watched him look at the screen and the box, back and forth, so I assumed he got it right. Now it's a holiday weekend. New phone doesn't work, old phone doesn't work (emergency calls only). I was trying to save time by picking up locally. Never again. Check your serial numbers or activate, if you have time, before you leave. Over the years, Elk River is the only Verizon Store where I've had smooth interactions. I called Verizon customer service from my wife's phone and they got my old phone reactivated. I can't go back to the store to get the correct phone until after the holiday (2 days), since they're closed. It seems training at this store is not adequate. This is what I get for trying to save money for overnight shipping. Very frustrating. I'll update this review upon trying to exchange for my correct phone.
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January 2024 by Julie H
Great experience. Blaine was friendly and helpful.
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December 2023 by DrewsClews
Very knowledgeable and great service!
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December 2023 by CowChunks
Service was fantastic, the store is in dire need of a remodel though.
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December 2023 by Eric Faulwell
Very helpful staff. They'll take care of everything.
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November 2023 by Ken Auer
Ruben was great and helpful.
