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November 2024 by rqhi
Internet has been down all weekend. Will be shopping for a new provider if this is not addressed today
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October 2024 by iMowediT Email
Hey All,
I have never been so frustrated in my life. When I moved into my new house (June 1,2023), I called to request an address change. My girlfriend also called twice to request an address change. In November, I called to complain about the poor internet I was receiving. I noticed on the app, my address was still not changed. After a 1 hr conversation on the phone, the person insisted the address was changed and I would have a tech at my house on Monday. The tech never showed on Monday, we just thought we missed him. Fast forward to June,2024.
My router overheats so I go into xfinity to get a new one. The lady states my address and what do you know? Xfinity has STILL FAILED TO CHANGE MY ADDRESS. I tell the woman to please change the address, I see her face drop and I ask “what’s wrong”. She asked me why I have been paying for Wi-Fi when my association has a bulk plan and the wife is paid through my HOA fees. So for 1.5 years after calling a total of 5 times to have my address change, the only reason they would not change it, is because they would LOSE money.
with that being said, the lady told me to call billing. Once I was on the phone with billing, the lady said she could see where I requested my address change in June of last year and then again in November of the same year. She tallied the amount owed back to me was $1,500 and some change. She said someone would contact with me in 7 days to close the claim. What do you know? No one calls back, so I call in. The gentlemen says they have closed my claim(without my approval) and that they are “rewarding” me a $200 credit. Somehow, they went from admitting they owe me $1,500 to rewarding me a $200 credit. Does that seem fair xfinity? It doesn’t, so I said I need to talk to a manager in billing. They said they would have one contact me within 48hrs. It’s been 3 weeks and I still have not heard from a manager. Can someone please contact me back? I would like to get this settled and I will not just let it go. You are robbing everyday people at their expense and it’s wrong.
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October 2024 by Vaibhav Srivastava
Excellent customer service , all staff is very supportive .
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October 2024 by Jacob Ouellette
This was a bad experience in general, unexpectedly lost service and came in to be able to troubleshoot the problem. One of the associates there entered the wrong IMEI on the ESIM and completely screwed up my service. 1/10
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September 2024 by Andrew Fricke
This started as a 5 star review. My experience in the store was phenomenal. I am a new customer and I signed up for xfinity internet on August 28th. In the store I was told my house has never been connected to Xfinity and so I would need a tech to come out and get me connected. We were able to schedule it 3 days later. When the tech arrived they told me they could not connect the internet. They left and there was no follow up from anyone. I needed to reach out to the sales person myself and explain everything. I had to reach out again 2 days later because I still did not hear anything back. They got me scheduled for another appointment on September 6th. This time a tech didn’t even show up to my house. I wasted an entire day waiting. Then I had to reach out again. The sales person said they were escalating it, but I never heard anything back. Today I had to reach out to a chat agent who told me someone scheduled a new appointment without my knowledge and it’s a day I’m not available. The chat agent also told me the appointment was not to connect the mainline to my house. It will be almost 2 weeks since I was in the store and I don’t have internet and nobody seems to care. This is literally an internet company and they are refusing to provide me with the internet I signed up for. This experience has been awful and nobody has been in touch with me about anything and nobody has offered me anything to try and smooth over this situation. This is like going to a restaurant, ordering food and drinks and then sitting there for hours waiting for something and nobody comes back to your table. This is one of the most bizarre situations I’ve been in. Terrible customer service and a complete lack of care. I just want internet!
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September 2024 by Keith Scott
CAVEAT EMPTOR! We switched our phone/internet/television service over to Xfinity a few months before we took a trip to Europe. We'd been to Europe the year before, and while our carrier was extremely nice, they just didn't work outside our hotel or anyplace where there wasn't WiFi. And we had a medical emergency along the freeway in the north of England, & we were unable to call 999 (their equivalent to 911) to get help. Fortunately, we weren't that far away from a gas station, & were able to get help there & got an ambulance to take us to the emergency room. We didn't want to go through that again, so we talked to the Xfinity store at Ridgedale before we left, and they sold us on their Global Pass Program, which sounded like it would work: for $10 a day for each phone, we'd get unlimited talk/text & data, with data being the most important owing to our need for good GPS availability. So, we're tooling about in Europe, having a great time, & each day we get a text from Xfinity notifying us that we are being charged for the Global Pass Program. EACH DAY! We were totally shocked to get home & see that an additional charge of $10,000 (that's right, ten thousand dollars!) was tacked on to our bill. They neglected to tell us that the Global Pass didn't work in every country, & we did spend two days in tiny little Andorra, a nation maybe a little bigger than Hennepin County nestled in the Pyrenees Mountains between France & Spain. We spent an hour at the Ridgedale store trying to sort it out, & they did agree to only charge us the daily rate, dropping the $10,000 charge. They lied. We were hounded. We were pursued. They denied making any such promise. We've submitted a claim to the Attorney General, as no working attorney would take our case. Comcast/Xfinity has them all scared. So, I'll end this how I started it: CAVEAT EMPTOR!
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August 2024 by Amberg
Bunch of illitrate experienceless emoloyees. Xfinity ,your online representatives are laughable but these perticuler location was worst who has no knowladge at all.
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July 2024 by Joe Swanson
It’s all robot customer service. This company is worse than the Biden Administration and that’s saying A LOT!!!
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June 2024 by Chris Panone
Brian was extremely helpful and friendly when I stopped by to turn in equipment and cancel my service.
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June 2024 by Alan Scott
This store is a joke. They offer to upgrade your equipment at no cost. When you return the used equipment, you are forced to sit and wait! Not sure what is so difficult about returning equipment which they asked to be returned.
It would be helpful if I was told to make an appointment to return equipment.
This should have been a quick drop and go.
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May 2024 by K L
I have been taking over my elderly dementia father's finances and came in to adjust his plan and Richard was awesome and I give him five stars. It was a time consuming customer service appointment (not his fault) and it gave me a chance to watch the interactions with other employees and customers. Needless to say it seems the management focus is sales and not customer service support. Richard went about and beyond and I highly recommend him for technical and billing support.
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April 2024 by Trevor Faris
I went in during what seemed like busy time (right at open) Thursday morning. Front desk was dead on at estimating a 20 minute wait, and Jesse Arch had me in and out in less than 45 minutes which i was honestly really surprised by. Jesse was able to figure out what I needed right away and was awesome throughout the entire sale.
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April 2024 by Seth Menke
Writing this review during my visit, Jesse Arch has been a great associate through the entire process of switching service, very knowledgeable, efficient, and kind. 5 stars
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April 2024 by Alec Fotsch
You need an appointment otherwise you may wait 30 minutes to drop off a device. I visited to pick up a router/modem and waited 25 minutes for them to hand me some equipment. Save yourself, make an appointment.
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April 2024 by Julie Johnson
I went in today with an appointment and was seen immediately. Brian helped me and whole experience was wonderful. Best customer service in a long time, especially from Xfinity. If you don't want to wait, make an appointment. It is very easy to do.
