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November 2023 by Rafael Unda Rivera
Poor customer service. They sell gas as well and even though I fill the tank until it clicked the guy there tild me it was not filled and charged me extra fee. Try a different location, not recommended!
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November 2023 by Christina Stanley
Very friendly and helpful staff.
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September 2023 by dian
We rented from here again because of their excellent customer service and knowledge. They met us at the truck to say hello when we returned the truck. That has not happened at other u-haul dealers. I recommend this u-haul dealer.
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August 2023 by Lisa Dickson
Very friendly employee, helped us out alot and covered everything thoroughly.
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August 2023 by Pete Mitchell
There seems to be mixed reviews about this location, but I wanted to share that I had a very good rental experience. The staff were all really friendly with me, with each other and with the other customers. They were thorough too. They made sure the trailer was in good condition and that it was safely connected. The property is situated on a corner, so they need to make a lot of things work with the space, but they do. I would have no concerns about going back for future rental needs.In closing, the equipment ultimately handled its journey out of state as expected.
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July 2023 by Gokhan C
Good prices, courteous staff, the windshield washer fluid has been always replenished a d the squeegee/sponges are replaced often before they get ugly and useless. I always had good experience fueling here. My brother sometimes rent U-Haul too.
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July 2023 by Steve B
Bauer's is always consistent, helpful and easy to work with. I have been using them for over 10+ years
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April 2023 by Carolyn Wendt
Friendly people while we waited. I looked through the window into the service area to see the progress on the car.
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March 2023 by Robert Yancey
Great service! Plenty to choose from. The team even wore matching sweatshirts! Highly recommend.
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March 2023 by Trevor Schneider
Service was top notch. Happy to help with paperwork.
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August 2022 by Grant Mueller
Called to make an appointment to *replace* my class 3 receiver with a class 4 on an F150. After my hitch installation, I realized that they just mounted the class 4 under the class 3… which are both 2” and looks terrible. Furthermore, the spare tire under the bed(I was told this on pickup) couldn’t be remounted. So I am currently driving around with my spare in the bed of my truck… kind of ruins the point of having a bed. I called the manager to explain my complaints. Was told there was no other way to mount a class 4 to the truck, tried but couldn’t remount spare, and sorry about the miscommunication.Very poorly run establishment, take your business elsewhere.
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July 2022 by Dan O.
U-Haul is probably one of the worst ran business I've ever come across. I've gotten charged fee's that weren't applicable almost every time using the service, if you call to clear it up, good luck. You can read almost anywhere on the internet about how horrible the customer service is, I use their service a lot but I think I've had enough.
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March 2022 by Jordan Schulz
I don't know who I talked to, but 1 man was beyond rude, disrespectful and extremely unprofessional. No place of business should ever place guilt onto a paying customer. Absolutely ridiculous. But man #2 was definitely respectful and understanding. I would rate higher than a 1 star had it not been for man #1.
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November 2021 by L
Rental was super fast and they were really helpful!
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September 2021 by Adam
AVOID AT ALL COST! I Rented a truck here. When I arrived, they didn’t have a truck. They gave me a number to call, and that person told me they emailed me saying that they didn’t have the truck. She was incredibly hostile. She said all of this was my fault and when I challenged her on that, she said she would cancel my order and hung up on me. I’m left speechless.
