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January 2024 by Kelly Myre
Jeremiah was very helpful and patient in working through my questions
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January 2024 by Conor McGinnis
Jeremiah is the man. The store was clearly understaffed when I was in to buy a new phone and he handled the process professionally and patiently while getting multiple customers’ Qs answered.
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December 2023 by muna sweeney
Roman and Paula you guys are amazing ! Super knowledgeable and helpful! Happy holidays!!!!!!!!!
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December 2023 by Joe Brisbois
I've had opportunity to visit this store several times and each time I have received excellent service from each representative. In addition I felt that I was treated with respect and friendliness. Roman, Dante and Paula represent T-Mobile wonderfully. Joe B.
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November 2023 by Shanna Hanson
Excellent customer service! Dante & Laura/Paula were amazing, patient, and helpful!T-Mobile gets much better reception than my old service.
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November 2023 by Luke Rogers
I never do reviews but my experience here was actually amazing. I’ve been a T-Mobile stores a lot and you don’t always get the most high quality of service, But the staff here were great and actually really helpful. That is something you don’t see as much anymore and is greatly appreciated. Roman was the one that helped me with my phone and I could not have asked for a better service.
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November 2023 by Mark Kroskin
The staff at this location are idiots. I switched to T mobile from AT&T. I traded in an iPhone 11 pro max and purchased a 15 Pro Max at this store. Alex claimed T Mobile is not shipping to the stores any longer, but shipping to the customer. Alex said I had 30 days to bring in the trade in phone.I bring the old phone in at the 18th day and Roy tells me the time to bring the old phone back was only 14 days if the phone is shipped. It's 30 days if I buy the phone in the store. I explained to Roy that I did buy the phone in the store, but the new 15 pro max was not in stock. I finally asked for a manger and she sorted it out after wasting an hour in the store. DO NOT do business with this store.
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October 2023 by Celeste LaMosse
I usually don't mention names as personnel changes frequently at some stores, but Dante was truly a godsend! I came in there with a new phone that he activated through some trying conditions (I had mixed up, forgot several passwords) and throughout it all, he was so kind and patient to this nerve wracked technologically challenged senior citizen, amazing! He and this shop deserve five stars!
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September 2023 by Phil Schliesman
Hats off to Roman for staying over an hour late to help get things set up. And yes, it took about 2 hours to set things up. Hence no 5 stars but the Custer service - that’s 5 stars
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August 2023 by Deborah Zachman
I have just returned home from one of the most pleasantT-Mobile experiences I have ever had at The T-Mobile store on Hwy 7 & 101. I went in to explore the option of purchasing a new plan to receive a new phone. The technician, Abdirahman S, was friendly, personable, and professional....no sales pitch, just explaining options and thoroughly answering my questions. He treated me with great respect which I additionally observed with other customers. While we waiting for my phone to transfer data, we had great reciprocal conversations about a variety of topics. I would eagerly return especially if I knew Abdirahman would help me.
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June 2023 by Chris Barela Nystrom
Minnetonka on 101 used to be a good store. My most recent experience saw multiple folks leave frustrated. The manager who was in expressed "we don't make money providing service for _____, so have them call support to do it." Apparently the hourly wage he is being paid isn't enough for him to help customers, so he refuses to provide service. His employee, was great, even though he was instructed not to help the customer.
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February 2023 by Vessie Vassileva
I’m really impressed by the professional service I got from the store manager a week ago .. my apologies .. forgot the name and it’s not on the receipt.I got a new iPhone 14 pro, he helped me transfer the information from my old phone, and while waiting the transfer to finish - he helped me chose a bunch of accessories, including portable charging station and a Bluetooth wireless Harmon speaker. I’m extremely happy with all my purchases and would highly recommend this T-mobile store to everyone.The service is exceptional! Thank you! Thank you!
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January 2023 by Sam
The sales rep(20s -30s, female, curly hair, dark skin) had a hostile attitude towards my sister as she went into service our account. It was a procedure I had done before for other family members at other stores. But the rep had an "I can't" attitude and said it wasn't possible......Manager walked over, said how I could do the procedure......decided to do procedure on my end, then head to another tmobile store. Manager was great and extremely professional. But the first encounter in the sales rep was hostile from first contact.
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January 2023 by Emma Maruska
The most hostile customer service I’ve ever experienced. The employee (female, curly hair, mid 20s maybe) was hostile toward me from the moment I walked in to the moment I drove away. I was asking for help on something I had done several times at other stores without a problem, but she refused to help. She was extremely rude during this entire process, and provided no help to me at all. She made petty comments, had a sarcastic tone, and had an overall very angry demeanor. When I went to my car after getting absolutely nothing done here, she went up to the window of the store just to give me an extremely dirty look. I usually try to sympathize with employees working in customer service because I know it can be stressful, but she was extremely hostile towards me for no reason at all. I left and went to another store, where my service was provided without issue. I will never go back to this store.
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November 2022 by Shirley & William Greenwood
T Mobile staff is wonderful.I'm a senior and need lots of help. The young lady who transferred my service made the process very easy as she did everything. Transferred contacts..pictures etc .Painless...
