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October 2023 by Justin Houston
We have been waiting since July of 2022 for our new subzero fridge. Kept calling and they kept pushing the arrival back. They finally had an estimated arrival 14 months later at the beginning of October 2023. The installers showed up on 10/6 and said that the space for the fridge was TOO BIG! They said once we fixed it they should be able to come out in 1-2 weeks and left. We had the space fixed within 2 days and contacted then to reschedule. They now tell us that they were over 3-4 weeks out on install now. We will have waited over 15 months now for this fridge. It seems they only care about getting fridges to the new home builders and would recommend lookingAlso, prior to delivery they never bothered to tell us that he had to be exactly 35.5" wide (not 37" as it was). To rub salt in to the wound they also had the nerve to charge us $125 for a site visit and told us we had to fix it. It is unclear to me why they couldn't do a site visit prior to delivery to make sure the
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October 2023 by Eric Lunseth
I don't like leaving bad reviews, but Ferguson really disappointed us and when given the opportunity to make it right, they didn't. I understand supply chain issues, but the poor communication and rescheduled installation dates was beyond frustrating. They rescheduled us 4 times citing supply chain issues. In the end it took almost 17 months from order to our last appliance was installed. And I get it. Supply chain issues are a thing and I understand, but why set an installation date without knowing the inventory is en route? Then when our last piece finally arrived, Kent emailed us and said he wanted to bump us up in the schedule so no one takes our freezer. Like that's a thing? The installers might give away your freezer to someone else and then what, you get rescheduled. Then, when we finally had a real installation date, they didn't show up! My wife sat at home all day waiting for them and they never showed up. They said Kent rescheduled us without our knowledge. The installers send somewhat threatening text messages to confirm your installation date, stating you'll be charged $100 if you cancel within 48 hours. They canceled on us within 48 hours twice! Ferguson asked how they could make it right and I asked for the equivalent of about a 1.25% discount on our purchases which I thought was more than fair. They offered half of that in return. Keep it. High end appliances should come with high end service and that's not what we got.
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November 2022 by corey glab
Ordered Sub Zero refrigerator freezer columns, a Cove dishwasher and a Wolf range in January. It’s been more than six months since they were ordered with a 50% deposit and no word on an expected delivery date despite numerous queries through Warner’s Stellian. I question if individual buyers are being bypassed so they can supply their luxury home builder clients. Update…They finally came after nearly 7 months, Roth living is more forthcoming with information than Warner’s Stellion’s sales rep.
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November 2022 by Joe Graupman
Beautiful showroom, staff is expertly knowledgeable and extremely friendly
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November 2021 by Jeff Baumann
I had an installation appointment for a down draft set for several weeks and they called at the end of the day to say that they would need to reschedule. They offered a week later! I have counter tops being measured in a few days and this needs to be in place before. I would think then tomorrow but not for another week! I would use a different company if I were you.
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November 2021 by John Lang
What a beautiful showroom. The staff was so friendly and knowledgeable. I also had a lunch prepared by Chef Mike. thanks for a great time.
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November 2020 by Mary Jo Quay
The kitchen of your dreams is at Roth Living. There are choices of appliances I didn't even know that I needed. Embarrassed to admit I didn't know what a steam over was, much less sous vide.
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November 2019 by Lisa Reus
Showroom is beautiful. So much to choose from and the consultants were very helpful!
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November 2019 by Danny VandenBerg
The most beautiful appliances and the best customer service
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November 2019 by DryveByInk
Awsome show Room wonderful and helpful staff
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November 2019 by Jane Berg
Lynette couldn't have been more helpful!
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November 2019 by Adam Glover
It's Wolf/Sub-Zero. The best of the best.
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November 2017 by Jack Kuismi
Great showroom and staff.
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November 2016 by Jean-Claude Desjardins
Great showroom, with amazing people
