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December 2023 by Chris B
I love this family-owned business. They are absolute experts regarding the high-quality brands they carry. They are the first place I go for luggage. Did you know they also carry a full line of travel accessories and adventure bags? I just learned this when going to buy a piece of traditional luggage. Thank you Luggage Pros!
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November 2023 by Pat Addy
Top Notch Service! Plentiful selection of luggage and travel accessories.
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December 2022 by Marcy B.
Good selection, very good pricing. But most important. AMAZING SERVICE! I realized that with bad weather anything can happen so I paid extra for expedited service. Like everyone they had some issues and it looked like I would not receive my bag. Jodi from customer service really stepped up and kept in touch with me through the entire process. She arranged for me to get my luggage and I am extremely grateful to her. Would highly recommend using them!
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November 2022 by Susan Kaufman
Terrible experience. The store attendant was snarky. I made a purchase for $330. Two days later on the first trip, the suitcase zipper popped. Per store policy they would only return it to the manufacturer to replace the zipper - however the zipper was not defective, it was just insufficient in strength to stand up to international travel. The store manager/owner also would not negotiate; he offered a reduced deal if I purchase ANOTHER bag. Buyer beware, and don't expect the Luggage Pros to be pros at all.
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June 2021 by Keri M.
I do not recommend ordering from this company. I ordered a week prior to a trip and paid an extra $20 for 3 day shipping. My order had not even shipped after 4 days with no communication from the company. When I emailed them I was told it ships directly from the company. First of all how can they charge for expedited shipping if they don't even have the product. I asked for an update on when I would receive my order and to cancel if it had not shipped. I received an refund notification, no apology no explanation. Customer service was not good, I also could have received my luggage on time from another company . Now I don't have my luggage for my trip :(
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April 2021 by Shannon Bourque
Great experience
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September 2020 by Edward O. Oblitey
I don't usually write reviews , however one review I read on Luggage Pros gave me confidence to try them and I'm absolutely happy with my purchase. Initially I was skeptical the bags wouldn't be new because of the price disparity I found with other major retailers but I gave it try . The bags came brand new and the delivery was on time. Just want to say thank you by writing this review.
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July 2020 by Richard Dante
Do not buy from them. Bad company. Return policy is not followed. Won't return my money. I returned a piece of luggage but followed the salesperson's suggestion and agreed to leave the money in my account as I still wanted some luggage and he said this would make it easier. I forgot the money was there until two months ago when I asked for it. Although the return policy says you will get your money back with $4.95 deducted, Accounting refused to send the money and told me I had to buy something instead. We are talking about over $200 they are holding. I have recent emails from them stating I had to buy instead.
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July 2020 by Rodney Smith
Knowledgeable staff who provide phenomenal service
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February 2020 by Jolene Braband
We picked put new luggage from here and it was a great experience! Knowledgeable staff and low pressure sales tactics.
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February 2020 by Brad Boren
If you want to discuss luggage with people that understand what you will need, what others think and how the brands compare then this is your spot. Glad I went here instead of a department store.
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February 2020 by Marsha Underhill
Great salespeople who know their products very well. Not high pressure.
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February 2020 by Tim C.
I discovered Luggage Pros several years ago when I decided to upgrade to Briggs & Riley. After a pretty extensive on-line search/comparison their price and selection could not be beaten. Online ordering and delivery were easy, accurate, and timely. They've now become my go-to for travel accessories. I am a particular fan of their inexpensive custom luggage tags. As someone who travels about 70% of the time for work, I'm always on the lookout for anything that makes the travel process easier. Luggage Pros is a great resource that always delivers great service and competitive prices.
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January 2020 by Magarara McNeil
High end luggage. Friendly , helpful customer service.
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January 2020 by NAILA MOHAMED
It is soo luxurious and my children loves the colors