-
January 2024 by Dani Reed
Very unprofessional. At my boyfriends very first appointment with this clinic the medical assistant showed him her breasts multiple times during his Zoom appointment. After reporting what happened to his doctor they didn’t act surprised or shocked about what happened and acted like it wasn’t a big deal and was just making excuses. This is absolutely disgusting that a clinic would even allow this to happen in the first place. As medical professionals you should know better! - I know this story sounds insane and crazy but it really happened.Edit to add: a few weeks after this incident happened we received a phone call asking for more detail on the situation. The person who called never apologized for what happened and instead accused my boyfriend of lying and making this up. Even though his doctor already admitted and confirmed it happened. Especially after them accusing us of lying I would never ever recommend anyone go to this clinic. This is disgusting behavior and I am still in shock you would allow this to happen.
-
December 2023 by Annie Lanners Kack
I have tried for 5 days to get an RX corrected. I have left 3 messages on their message board. I have called everyday, told they will call me and nothing. It isn’t a controlled substance but the withdrawals are hell.I don’t get any deep sleep without it. My life is going to hell. They close offices without notice and never even mentioned a new one.After years, they left me out to dry and left me in a critical situation.
-
December 2023 by Michelle Horejsh
Appts are right on time..my care provider are very caring n knowledgeable...
-
December 2023 by anastasia1369
I felt heard and understood for the first time in regards to the extent of my disabling chronic pain.
-
November 2023 by Rebecca Guaman
So far this place is very nice.the staff was amazing and although the wait was extensive, the people made the switch to a new provider very smooth. The only downside is the bare bones waiting room with very uncomfortable chairs and the walk to the bathroom takes you to an abandoned part of the building that I believe is under construction.The receptionist is warm and kind and friendly. The support medical staff is very professional and the PA that assisted me was very thorough and attentive in every way. I felt like I mattered there and my pain was addressed appropriately. This was my first appointment (from start to finish 2 hours and 30 min)
-
October 2023 by William Smith
I feel that I am being treated as an addict and not for the extreme amount of pain that I have to go through on a daily basis. Seven low back surgeries from 91 to 2012. A total right hip replacement in 2021 and now a left shoulder that may have to be replaced. They have not gotten my pain under control since I started the program. I'm very disappointed and discouraged at this point and time.
-
October 2023 by Aliandra Zampino
Really love and appreciate the staff here. They took over my care when my previous MAT provider stopped seeing patients. They made it a very smooth and stress-free transition which ensured I didn’t go without my meds.
-
September 2023 by Callie Hjelmstad
Extremely unprofessional. At my friends very first appointment with this clinic the medical assistant showed him her breasts multiple times during his Zoom appointment. She didn't seem phased when he mentioned it to her. He even reported what happened to his doctor but they didn’t act surprised or shocked about what happened and acted like it wasn’t a big deal and was just making excuses. This is absolutely disgusting that a clinic would even allow this to happen in the first place. As medical professionals you should know better! - I know this story sounds insane and crazy but it really happened. I DO NOT recommend this place to anyone and wish I could leave a negative rating.
-
September 2023 by Charles Yeldell
Everything is good My doctor is awesome she's ???????????
-
July 2023 by Jennifer J Johnson Bubbers
I am so glad that I found Valley Medical five years ago. They helped me with my chronic pain and acute pain from surgery. I don’t know what I’d have done without Lindsay, Carrie (RIP) & Abby.
-
July 2023 by expert wolf wow
I love you guys everyone is so nice.
-
June 2023 by Jessica Howlett
This place has helped me out with so much in life! Idk where I would be with out them! Thank you for all you do!
-
June 2023 by T “MissT!” Thomas
My Visit with Dr. Crystal Ruddell is always a pleasure. But what I don’t like is feeling retaliated against because I mentioned that my pills were dropped, in the then previous appointment, I wanna be transparent and saying that I don’t dislike anyone at this establishment. So I’m going to rate the treatment I received outside of my visit with Dr Crystal R.if I could please add another reoccurring issue with the constant miscommunication in ordering and sending my prescriptions, I was repeatedly told 1 thing while it was something all together different ALOT of miscommunication, that quite honestly in my opinion, should be eliminated. But for the last two months there’s been confusion literally like clockwork. I also encountered a very sarcastic secretary, I won’t say any names here :(
-
June 2023 by Merri Milke
Valley has been a wonderful place, managing my pain. Abbey is a great addition to my care team. Always very open to listening to how I am doing and taking my feedback when making decisions about my care. My life has been changed for the better over the last 20 months of being a patient there. In the past I have tried other Pain Clinic in the Metro area & Valley is by far been the most helpful.
-
June 2023 by Wendy Jacobsen
I have a wonderful Nurse Practitioner who understands my manny pain & surgical sites, plus my occipital migraine. She covers me with the medicine I need for surgery & procedures. Thank you Crystal!
