-
March 2024 by papertape
Th se people have become greedy in spite of offering services that are often unstable. I will be cancelling.
-
February 2024 by Matthew Johnson
Awful experience so far. Been a customer for 4 months and have been down without internet for a total of 6-7 days. After they tore up my entire front yard and refused to fix anything. The customer service has been the worst part. The last person was rude and lied about not ever opening a ticket. when mentioned the issues I’ve been having. Her response was we unlimited internet with no overages so take it or leave it. Worst customer support experience I’ve had in my life. Be warned!
-
February 2024 by Vanessa Laura
My apartment building uses this internet. (North loop minneapolis) It’s randomly stopped working 3 times in the last couple of weeks. Super fun when it dies in the middle of a meeting. Beyond annoyed.
-
January 2024 by Shannon Feehan
USI has been the best internet service provider I’ve ever used. Very fast service and great customer service. I’m really bummed I can’t use their service at my new apt.
-
January 2024 by Chris L
On Wednesday Jan 10th one of their drivers recklessly cut accross 3 lanes of traffic and almost ran me off the freeway in order tool make an exit ramp. He then proceeded to speed and swerve in front of me on East Hennepin Ave. License plate was "FAST-7".Recklessness and endangering others is not a quality I would look for in any "professional".Be careful who you let into your home or business.
-
January 2024 by Sheila Oberaigner
Fantastic data speed, customer service and reliability. They remain incredibly affordable (cost hasn't changed since I started!) and my best choice for remote officing. Thank you USI!!!
-
October 2023 by Bill Starzynski
Expensive
-
September 2023 by Kim Sun
From its phone representatives to the tech support team, USI is amazing with customer service. Tyler was my first appointment and Dario came for a follow-up appointment to do testing/resolve my connection issue. They were both super friendly, helpful, and left a great impression. It's also helpful that they give you a call/text before they arrive, which not everyone does. I highly recommend this company for great service and internet access.
-
September 2023 by Kyle Trimble
I'm a newer customer and have been so happy with the quality of this fiber Internet and the value.Even better is their service. Activation was so simple, and my tickets have been handled very quickly and expertly. I feel like many providers in this space really struggle with supporting customers. Not the case here!
-
July 2023 by Erich Thalacker
Went here to pick up equipment and was quickly helped and had all my questions answered.
-
June 2023 by Sibyla Miller
We LOVE USI!!! I'm SO sad that they aren't available at Rivergate Apartments ?
-
May 2023 by Virginia Clark
Waited 4 hours for installation problems and nobody showed up. They then rescheduled me for the 1st appointment the next day and again, nobody showed up. I ended up going with a different company
-
April 2023 by merritt rodriguez
I work from home. Had construction going on the front of my house and my internet was severed on accident at 7:30pm. Opened a ticket and reported it by 8pm. It was fixed by 8am the next morning before I had to log into work!Their staff is so friendly and helpful, everyone I have interacted with from customer service to install personnel were fast, informative and kind.Not only that, I’ve never had issues with my internet.In the triangulation of good quality, fast and inexpensive- you usually only get to choose two. USI breaks that mold, giving you the trifecta.I highly recommend this company.
-
April 2023 by Christine Whitt
My hope is that one day, these guys are the only internet providers in town, and all the other con-game providers like Xfinity, Comcast and Century Link are put out of business.I have had USInternet for 4 years, and have had zero connectivity issues, and have always found them to be transparent in their business model, and easy to work with.If you call, you are always able to reach a live, competent and pleasant human being who is willing and able to help find a solution for your needs.I highly recommend making the switch to their services.
-
December 2022 by Maxwell Johnson
Listen up.. I've had Quest, Century Link, MediaCom, Xfinity and even Google in my search for a decent internet provider. USI is head and shoulders above the rest of them. I'm writing this at 11:30pm, and just got off with a real person, from their customer service team. Shout out to Scott, who got me back up and running in 10 minutes. You are a fool to overlook the competitive prices, and the unparalleled customer service. If I ever have a choice, I will never give my business to another internet provider. Would give them 6/5 stars if I could. I cannot say enough good things.