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September 2023 by Google user
I've relied on this tire and maintenance shop for the better part of 7 years. The former manager was incredibly supportive and a genuine delight. Lately though, I've noticed some changes that make me reconsider my loyalty. Online appointments seem to go unchecked, and more often than not, they appear understaffed. It gives off a vibe that they're no longer as invested in their customers. My recent experience was particularly frustrating. After identifying a minor tire leak, I stopped by one Friday to schedule a repair. They mentioned they were swamped that day but assured me that if I returned at 8a on Sunday, they'd attend to it promptly. Come Sunday, my car was declined service due to them being 'too busy', with the next available slot on Wednesday. This isn't an isolated incident, and navigating their service has become increasingly challenging.
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August 2023 by Jake Jaehyun Park
Don't come here. Rude and scammy. It took them 1.5 hours to patch up a single hole in the front tire. I watched them closely because they didn't jack up my car for 45 minutes. So then I asked the guy why it took so long after they were done, knowing they didn't work the first 45 minutes at least, he went on and lied by saying patching a single tire usually takes 1.5 hours. I told him this isnt my first time doing it (i spent 2 years in the military working closely with vehicles and the only reason why im servicing my vehicle is because im dealing with a lot of things of my car at the moment), then he just responded with silence. Idk about you guys, but a professional mechanic shouldn't need 1.5 hours to patch 1 screw hole.
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August 2023 by Greg J Barber
I've relied on this tire and maintenance shop for the better part of 7 years. The former manager was incredibly supportive and a genuine delight. Lately though, I've noticed some changes that make me reconsider my loyalty.Online appointments seem to go unchecked, and more often than not, they appear understaffed. It gives off a vibe that they're no longer as invested in their customers.My recent experience was particularly frustrating. After identifying a minor tire leak, I stopped by one Friday to schedule a repair. They mentioned they were swamped that day but assured me that if I returned at 8a on Sunday, they'd attend to it promptly. Come Sunday, my car was declined service due to them being 'too busy', with the next available slot on Wednesday. This isn't an isolated incident, and navigating their service has become increasingly challenging.
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July 2023 by Kristina Remus
Please avoid going here if you can. I brought my car in for a simple oil change, tire rotation, and to get some TPMS sensor’s replaced. Unfortunately I felt as if I was being up-sold and charged extra as soon as they started working on my car. For example, I had a coupon for a $30 oil change, and when I told the front desk staff I would like to apply it, they told me they already “had some applied”. Took a look at my bill and they charged me $98 for an oil change, no coupons added, didn’t even bother to ask if I wanted standard or synthetic, of course gave me the more expensive one. Next (and most importantly) they informed me I had 2 TPMS sensors that needed replacing. I obliged and told them to replace both because I trusted that they were being truthful, which cost me over $300 all together. Less than a week later my tire pressure light came back on, indicating that the sensor was faulty again or never even replaced. I’ve tried to call them multiple times to fix this issue and no one ever answers the phone. Overall I am so disappointed with this experience. I can’t help but feel like they charged me extra for things and up sold me because I’m a woman. Who knows, maybe I didn’t even need 2 sensors replaced and they were being deceptive! Please avoid this shop if you can.
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July 2023 by Thomas Hanson
I have tried to schedule here 4 times. Twice I never receive an appointment confirmation, and the other times I received a blatant lie about why they can’t do the work. One time it was that they only had 1 worker who knew how to do tire balancing, and he was sick. Take your business elsewhere
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July 2023 by Emma Johnson
So friendly, efficient, and knowledgeable! Oil change done in 15 minutes. Automatically gave me their discount, so great pricing.
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July 2023 by Karen L.
helping my little brother out and called to find a place open on Friday night and that had the tires needed. Andrew H was the person to help me on the phone and in the store. He was more than helpful and respectful to me even though we were coming to him last minute. very Thankful for his service.
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June 2023 by Zech Beaulieu
Pretty odd experience, I went here to switch out a set of wheels with tires already on. All they had to do is remove and replace 16 bolts. I called the day prior to make an appointment for 11am, on the call they said it would be 20min. When I arrived they said it would take an hour. They didn't take my car into the shop till 11:50, and they didn't finish until 12:30. While I was waiting one of the employees slammed open the door from the garage to the lobby, and threw one of those invoice packets into the air.I thought it would be faster to have a shop change my wheels. Next time I'm just going to change my own wheels and save $23 and my time.
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June 2023 by Kristi Schaller
I was so impressed with this shop! I made an appointment online in the morning, had it confirmed and they were ready for me when I came in. The man who met me at the front was super professional and friendly. Repair was done in a reasonable amount of time and they were very upfront on pricing. So happy!
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June 2023 by Kiana S
We were in Minneapolis for a bachelorette party, and had a flat tire when we woke up. We needed to leave town by Sunday evening, and Tires Plus was the only one who was open on Sunday. Patrick worked us into his full schedule, and we could not be more grateful. They fixed our tire and got us back on the road by Sunday night. I don’t know what we would’ve done if it wasn’t for him. Amazing customer service on top of everything. Thank you thank you thank you.
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June 2023 by Jack G Haren
Took them four hours to tell me they couldn’t do a simple oil change because I put a new drain plug on the pan. It’s policy ?. I will not be spending any money here anymore.In fact I lost a lot of money by wasting so much of my time waiting and not working.
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March 2023 by Edward H.
Just went in for an oil change. Brandon was very professional and they got my car in right on time. Great service!
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March 2023 by latoya hemphill
The man named Micheal was awful. I had my car towed to this establishment and unbeknownst to me the tow driver parked my car in the wrong spot. I called the next day to make sure everything was okay and was told by Micheal that if I didn't not come move my car in 30 minutes from blocking a spot that he would tow my car and I would have to pay for it. Panic sets in because I'm at work and I don't have a car. Nevertheless I have a co worker take me to the tires plus and Micheal tells me to move my car to Dupont. So I do his job and move my car. They also screen calls and speak with a condescending tone. Now granted the tow company takes some blame. I will also write a review on them but the customer service was so awful at tires plus that I had to speak up. Any type of car issues is hard to deal with, so the last thing a customer wants to deal with is awful customer service, and a company making threats.Service: Tires
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March 2023 by John Bergman
Great service and management. Inspected my brakes (assuming I needed pads and rotors). I was told that they weren't needed at the time. Always buy tires and brakes through these guys. Great value and great service 10/10!!!
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February 2023 by Siara H
Had a freak accident this morning and got towed to this shop at 10AM. By 2PM Patrick and his team had a new tire on my car (extremely affordable), answered all my questions and were very friendly! I am super grateful for them! Will return here for all of my car needs.Service: Tires
