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March 2024 by tech king
Hard to work with
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February 2024 by Tom O'Dell
T Mobile's wifi tower is the worst product ever made!!! You get 5 to 10 seconds of your show and then 30 seconds to 2 minutes of buffering.This has rendered the tower completely useless I will be contacting the BBB and the Governor's Task Force on fraud. We have repeatedly asked for assistance to
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December 2023 by Deunkause Davis
You guys have poor I mean poor customer service no one ever comes to the phone and even when they do we are on hold for up to hours..
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April 2023 by karie lund
Came to T-Mobile New Richmond location first day it opened expecting a few glitches here in there and they're waiting in store for 2 hours mind you this is a brand new store internet went down so we were waiting on that to process my complete order of two phones two phones Wi-Fi at home never received a phone call like promised within a half an hour call them too busy came to store next day to go get it all squared away no plow has been through so we had to trudge through the snow to get there and we had to act like peeping toms because no one was watching finally they stepped out Saturday were open so we trench through the snow again to the car which was a good two hundred feet away this is a sad way to represent a business I'm so tempted to go back to Verizon I've never had such problems. I would like an email response please or text messageKarie
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March 2023 by krystal Buttner
I want to call and talk to some one who will actually do what is needed with my account. I'm months in, months and now have collections calling me. Not happy
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October 2022 by Drew Robertson
My family is leaving Tmobile after the worst ongoing 2 months of constant inconsistencies with TMobiles billing. The robotic sounding customer support team ensures that you feel less than significant as a customer than you already do from their sub-par service. All i asked was to pay the bill in the amount we agreed to. If anyone reads this that is considering tmobile, id shop around for a better company as I am doing now.
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August 2022 by Traci Posusta
No one will answer my call... horrible service. Do not recommend. Bring Sprint back. Never an issue with them. Better service. Corporate will not answer the phone. Very shady company.
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June 2022 by Jim Albright
Having your phone stolen is a pretty traumatic experience but if you're with T-Mobile their customer service is guaranteed going to make it as worse as it can possibly get criminal still out there with my phone they didn't even shut the service off to it not just told me maybe in seven days I could have a new phone so I had to go with a new carrier in the end
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June 2021 by Paul Benjamin
The Corprate Office personally helped me with a matter in a timely and professional manner .I can see why this company is going places. I would recommend them to anyone ,and wish them the best in there endeavors.Sincerely a Happy Customer ,-Paul Benjamin
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November 2020 by daniel anderson
Noone answers. Was hoping for help with my refund which was posted to the wrong account (when i paid the bill through my phone on their automated system) that happened sept 26. Its oct 22 right now and still no refund or answers to where my refund is. Going to the BBB today.
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February 2020 by wow yeah
No merger with sprint please, sprint are not a good company at all
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November 2019 by Amy Kellems
Beautifully decorated magenta accent walls and bean bags. Nice conference rooms. Magenta staff is legit. Metro side is pretty cool too. The elevators can be finicky at times. Courtyard is fun with bean bags and mini golf. Cafeteria is legit, lots of good options and great prices. They make you smoke in the middle of the parking lot though, which is weird.
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May 2019 by johann frenchy
Is T-Mobile still randomly giving some customers a free upgrade to unlimited (20-30GB anyways) high speed? If so, this is a little disappointing if it is not given to everyone eventually.
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December 2018 by Kamel Man
- they are Ok
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August 2018 by Kelly Fager
Cool to say that I go here for training!
