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July 2024 by k hughes
I just received a SALT facial (the one on the website that is stated to be "Totaling to a 1.5+ hour experience." and includes a hand, arm & foot massage in addition to a foot soak & exfoliation upon arrival). I booked online and was called to be notified that the foot soak and exfoliation wouldn't be available at the time of my appointment but that I could either skip it without any amount of refund or I could reschedule a couple hours later if I preferred to receive the entire service description. Fine. I rescheduled for a couple hours later. What is not fine is that my aesthetician Halle did not give me the entire service even then. I did receive the foot soak and exfoliation upon arrival. I did not receive a hand, arm or foot massage. When I asked I was told "well that's because I chose a physical exfoliant for your facial and that took all the time" by Halle. I told her that I would have liked to have known that, as I would have preferred a chemical exfoliant in that case because those extras are what made me come here for the service. She then responded with "well I wouldn't have been comfortable with that anyways because it was the first time I've seen you", which is so wildly unacceptable. I not only didn't receive the full service but this person apparently will never give a new client the full service. I am waiting for a call from the manager to hear their response to this situation (and will update when I hear back) but for the time being I am fully appalled by this entire experience. I will say the woman at the front desk was lovely and extremely understanding but had limited ability to do anything but listen. I very much hope for this situation to be remedied. Last thing to note I was out the door after an hour and ten minutes. In no way did was it a "1.5+ hour experience". So disappointed I was looking forward to this!
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June 2024 by Kailey Yurek Kiecker
Maddy is so knowledgeable and skilled—haven’t left the salon this happy in a LONG time. ❤️
Also, Ella did the BEST job on my brow wax !
THANK U SALT !!!
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June 2024 by Rivian Bass
Sheryl displayed professionalism and perfectionism. Best pedicure I've ever had. Not cheap, but worth it.
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May 2024 by Kristyn Vedder
Would not get your hair cut here unless it is straight. Went there a year ago and they totally butchered my curls and gave me a triangle head, which I didn’t notice until I got home because they didn’t even completely dry it while I was there because she didn’t have enough time. I even selected the “hair-cutting specialist”. I filled out the review they email and never heard anything. Writing this now because my hair is finally at a good point again from getting it cut multiple times somewhere else to correct what happened at SALT.
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May 2024 by Carley R.
The salon portion of salt is the only part I have ever been to. There is street parking or they have some salt specific spots to park in the back as well. The salon is clean and very aesthetically pleasing. I absolutely love going to Alex. She does an amazing job with washing, cutting and styling my hair. Alex is super fun and bubbly. She is talkative and provides a relaxing experience. Highly recommend checking out Salt and Alex if you are in need of a new hairstylist.
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April 2024 by Virginia Clark
Genova is an excellent massage therapist. I highly recommend her! A++!
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April 2024 by Julie W
Paulette, You are the best!!! Thank you so much for the huge improvement with my TMJ!!! Tonight my back feels so much better too! You’re amazing! Thank you!!! See you again soon. Julie
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April 2024 by Samantha Shanks
They store credit cards without the customer’s permission. They have a 24 hour cancellation policy however they sent me a reminder at 23 hours yesterday. They say you can’t cancel . I’m not worried, I just won’t give them my business again and I’ll dispute the charge. I belong to a credit union so it’ll be no problem! You guys lost a GREAT tipper! By the way I’m getting a pedi right now by someone who actually knows what they are doing! I also got a foot infection from Salt, Sophia specifically. She used dirty utensils I believe. I do not recommend!
An update to my review:
Salt has now contacted me and asked me to remove my review. They make threats and try to scare you but this review is not coming down. I have a free speech right and protections against fraudulent charges like the one they made on my card. Again, I cannot stress how badly the consumer should avoid this place.
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March 2024 by Austin Van Bemmel
Had an appointment scheduled for my wife’s birthday. They called 15 minutes before and said they double booked so we couldn’t come. Didn’t offer any sort of remedy or try to reschedule at all.
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March 2024 by Chelle Belle
I left feeling amazing. So much of the tension I'd been feeling for weeks was gone. Thank you, Genova!
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March 2024 by Marie Martin
First time at the salon- it’s beautiful, relaxing, and very clean! Lauren took her time ensuring the quality of my finished nails were up to her standards (they exceeded mine). Will return!
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March 2024 by Wendy Tillman
Expert quality service
And lovely person
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March 2024 by Pamela Dahlberg
Beautiful experience..definitely the Best massage I’ve ever had.. With Michael..Thankyou!
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March 2024 by Hailey Wildes
Lauren did a great job! Very gentle
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March 2024 by Brianna Arnold
My experience was excellent! Paulette did a fantastic job with explaining the services and their benefits and provided a spectacular 90min massage and added on facial cleanse. I thought that the environment was relaxing and welcoming. I would definitely recommend and will be back!
