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September 2023 by Rigoberto Altamirano
It has excellent quality spare parts for cars.
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April 2023 by Joel Sanchez jr
I feel for them guys walking down 25-30 steps over an over all day .give them as much information as you can on what you need.
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March 2023 by joel sanchez jr.
I feel for them guys walking down 25-30 steps over an over all day .give them as much information as you can on what you need.
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March 2023 by SSS ZenPhone
I was helped quickly and there was no line!
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February 2023 by Adam Shapiro
So you don’t feel like having to deal with customer service because you know it’s going to be bad, so you place an online order. You get confirmation your order is ready so you go to pick it up. You walk into the store you encounter an overweight, sales clerk that rolls his eyes as you walk in. And gives you a response like he doesn’t want to do his job. Needless to say, my orders weren’t ready never even pulled off the shelf. So why did I get a confirmation? My order was ready I don’t know they didn’t even have my parts. So beyond the fact that their system lied to me, I had to deal with some guy that didn’t even want to do his job.I guess Napa really stands by its name never any parts available .
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October 2022 by Jesse Senart
Won't answer the phone, have called 3 times. Keep getting put on hold for 15 mins at a time....
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August 2022 by Benjamin Shaw
I just wanted to recognize that the desk worker this evening (7/22 and I’m sorry I didn’t get his name) was incredibly helpful. I stopped in with a battery that had completely gone bad. All electronics went completely non-operational on I94 westbound. He sold me a battery and (even though it is not their regular practice) allowed me to borrow some tools to remove the old battery and install the new one. He recognized that I was not going to run off with his tools and was very helpful in getting us back on our way. Just wanted to say thank you! You could have easily been a j*** and made things very difficult, but you chose to listen and recognize someone in need and provided assistance. It was very much appreciated! Thank you!
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July 2022 by Nate Sand
Without fail every time I come, these people always have maybe one person working who doesn't know what to do or how to do it and you will spend 15 minutes just waiting in line.
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June 2022 by Lawrence Algiers
Immediate service ... very knowledgeable, helpful, non-judgemental advisors ... In and Out in 10 minutes!
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June 2022 by Rock ice
Close 3 hours due low staffing,not acceptableNeed to hire people for the job??????????
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February 2022 by Glenn Visger
Ben, Avery and all the staff are very helpful. If they don't have the part you need, they will find it for youWell run store.
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January 2022 by Derek
I regret coming here.- I had a personal bathroom emergency but they would not allow me to use their bathroom.- Slippery sidewalk, mostly covered in ice with a few little sprinkles of salt. Had plenty more sidewalk space they could've shoveled.- No mask on any of the 3-4 employees in there, especially with the one that helped me who kept coughing in my direction..- The store is poorly set up, the customer enters in between 2 counters where you have to ask staff for just about anything you want to even just look at, not necessarily buy.- While an employee was helping me the phone kept ringing and instead of one of the other two or three employees at the other side of the store answering it this guy decided to take the call. It had an extra few minutes to the wait time, still really having to use a bathroom. You could clearly tell the guy didn't want to be there.- He took another couple minutes just trying to find the item he went to look for, which I get not everyone has great memory, but maybe it shouldn't be put upon the staff to get such simple items behind their counters.(Around 3:00pm on January 25, 2022)
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January 2022 by tim seldal
Very weirdly setup store. All the shopping aisles are behind the counter. You can't shop yourself... Only one grumpy employee when I was there. He couldn't find my order for a long time. Took over 20 minutes to pickup on online order. However I would be grumpy too if I had to walk 2 flights of stairs for any specific auto part! There is a huge Warehouse off to the side of the front desk. It is two flights of stairs down. No elevator. He had to carry my heavy parts up two flights of stairs... This store is dirty, dingy and worn nearly every where you look. I will not be back! Also watch your step... Water & snow from the roof creates horrible ice in front of the entrance door!!
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January 2022 by mc j
Its 5:20pm on a Tuesday (1-18-22). Open sign is lit up, sign on door says open till 7pm. Doors are locked. Called phone to see whats going on. Someone answered with attitude like I was inconveniencing him, used to be a nice store!!!!
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December 2021 by Carbon Atom
Thankfully Brian knows how to mix paint like a pro. He gives top notch service too.
