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October 2023 by Madelyn C.
Had a very unpleasant experience with West End Lincoln over the past few days. To start, they sold me a vehicle my parents insurance, and almost all others for that matter, refuses to cover unless I get a software update. They also sold me a vehicle that can be stolen with just a usb cord, something I found out after the fact. The didn't even bother to check for any active recalls on the vehicle, which could've of been done easily at no charge to them especially because they have a Morrie's Hyundai about a mile from them. I won't be able to get the software update for this vehicle for at least a week and a half. Even then, my parents insurance will end up costing them and extra $400-$600 a month, something they or I can not afford.They didn't even bother to offer installing the software update and getting this fixed immediately. They told me if my parent's insurance still refuses to cover the vehicle after this update that I should just get new insurance as well. They claim to have no knowledge of this issue with the car they sold which is very concerning considering the also sell high end vehicles. It's concerning that they decide to sell vehicles they know nothing about and apparently it's my problem that they neglected be informed on this vehicle and to inform me how much of a liability the vehicle is. So, I'm sitting here with a $14,000 vehicle I cannot legally drive for the time being and they refuse to let me return it and the offered no solutions. Very disappointing and upsetting experience as a first time car buyer, I would recommend you avoid this place. Buyer beware.
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August 2023 by Ray B.
Morries West End Lemon also known as Lincoln, sold my wife and I a complete lemon.One hour into our purchase we noticed the transmission was shaking the whole vehicle. Suspension was bumpy noisey air ride compressor brake's squealing dog hair everywhere dirty interior non working key fob headlight out.Then the sales manager was completely rude about the whole situation. Honestly made us feel like we bought from Danny Divito in the kid movie Matilda.This dealership gives you the impression that they are a reputable safe dealership to buy from, our experience has proven the assumption to be completely false.
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February 2023 by Ann S.
Sales department is very friendly and helpful. I like it's just with one person rather than going from person to person to person.
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May 2022 by Lance K.
Service department is awesome with the pick up and drop off to my work! Talk to Bryce and he will get this set up!
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April 2022 by Prism L.
Bryce Robison is the service manager over at West End Lincoln and the service that I received today was impeccable!!! I had a flat tire and they switched the vehicle out right away so that I could get on the road again to see my daughter for her birthday today! It really meant the world to have that kind of attention and service!! Thank you to the whole team over there! You all rocked my world today!!!
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November 2021 by David K.
From my experience, I don't think they even want to sell a car.I would definitely look elsewhere.Maybe that'll make them happier people.