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February 2024 by Jesus S.
I went to this place for the first time for the recall and to check them out for their oil change and tire rotation service since I don't want to spent my time here there. So I brought my brand new car here first time tire rotation and second oil change after the service I here a vibrating sound underneath and brought it back and I was told they mistakenly do some part inappropriate place and they will fix it. After that fix there's still same noise. A week after, another appointment, got me signed a paper, I asked what it's for and they told me I will be charged $200 just to see what's the issue is. I said nah I have my own place to go and I refuse to pay the manager trying to offer me some BS. My friends had the same issue from this place but I went to this place anyway just to do the recall primary so I got my brand new car noise and I got over charged for the service as my friend told me. The only good thing about this place is a warm place to seat and a coffee which everyone provides. Keep it up guys.
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April 2023 by Duane C.
The purchase of my pickup was an excellent experience. It came exactly as ordered and on the date it was promised. I have been in for service twice, also excellent experience.
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April 2022 by Lindy H.
The day before my appointment I added on a check engine light that said the engine was misfiring. Tyler and his crew texted me updates throughout the day and did their best to fix my car in one day. When they realized that wasn't going to be possible, Tyler got me a loaner for a day and sent me updates the following day. Before taking apart my engine they made sure the parts they might need would be available the day of. The texting feature is very nice as they were able to send me pictures and explain the issues.
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January 2022 by Alexander T.
Very poor customer service. They reached out a week before Thanksgiving to let me know of a couple recalls they had done to my vehicle in the past that they wanted to re-check as they believe they may have been done incorrectly or not at all. The first appointment they had was the day before Thanksgiving (11/24). They even offered a free oil change for the inconvenience, but the work had to be done prior to the end of the month (super tight time frame). I was unable to make that work when I live 30+ miles away. At the end of the first week of December (12/7 to be exact), I reached back out via text (the way they have been communicating with me so far, and on the same thread) inquiring about an appointment for the repairs.... No response... January 6 almost a month later, I am now having issues with my door latches that were part of one of the recalls they wanted to re-inspect. I decided to call to get an appointment setup and was put on hold multiple times for over 10 min, I asked for a call back, they agreed. Over 3 hours pass no call back. I call back in and ask to talk to the service manager to let them know of my issues and that all I would like to do is get my vehicle fixed, and for the troubles see if they would still honor the free oil change. The service manager told me that the window for the re-inspection of the repairs expired at the end of last year and they would no longer be able to do that and I should wait until Ford re-submits a recall for the issue sometime in the near future (door not latching, and becoming un-latched at highway speeds). He also advised me that they would not be doing the oil change as that time had passed. This seemed wrong on many levels and horrible customer service so I asked to talk to the GM as this didn't seem right that I am having an issue with a repair they did, they previously wanted to look at and now they won't. The GM stated that I should have came in before the end of November to make this all easier for them, stated they for sure would not do any courtesy oil change and that it would be best if I went to another Ford Dealership to have the warranty work inspected and done. HORRIBLE experience, I highly do not recommend... Go elsewhere.
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December 2021 by Kyle P.
Freeway Ford had my brand new 2021 F-150 Platinum pickup with 11,000 miles and only 8 months old for a total of 22 days investigating and troubleshooting an electrical issue. The truck would die and need to be jumped, there was a draw somewhere. I had to jump it 15+ times. I had it in and out of Freeway Ford's service department as they couldn't seem to figure it out. They provided updates after I had to repeatedly ask but they never got anywhere. They replaced a steering position sensor module that was believed to be causing the draw, but were unable to calibrate it. The final day my truck was in their shop I talked on the phone to the general manager, Rob Stewart, and asked for explanation on what is taking so long to complete the repair. He went on and on about how electrical issues take time and how their techs are so highly trained, but yet they couldn't figure it out. Even with help from ford tech line they would run into dead ends. During this same conversation, I asked Rob what could be done to speed up the repair. His exact response was "the world does not revolve around Kyle". He said they have hundreds of vehicles through their service department. He also commented on prior reviews I had done through ford feedback emails, google, yelp. His exact response to those were "you write shitty reviews" and I asked in return if he believed the reviews were inaccurate and he said yes. Apparently he didn't appreciate the truth being public. This phone call ended with Rob asking if I had lost all faith in their ability to fix the truck and in the truck itself ever being completely fixed. He said Ford would not buy the truck back at this time since it doesn't qualify as a lemon yet, but I am done with the truck. He said Freeway Ford wouldn't be involved for the buyback part, the only thing Freeway Ford did was "regrettably sell me the vehicle". I picked it up that night and will be fixing/selling it somewhere else. I will never work with Freeway Ford again and I will never buy a Ford again. This was an unbelievably irritating and unprofessional experience at Freeway Ford especially with their general manager. I can not believe how someone so disrespectful and arrogant can be in a leadership position like that. I recommend nobody ever work with them.
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November 2021 by Tony G.
Very slow service. Chose to have cash in hand before ordering parts. They have not been able to source parts for weeks. Meanwhile I am immobile.
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September 2021 by Jeannette L.
Unethical, Fraudulent, Bait and Switch by Waldoch/Freeway Ford at the Minnesota State Fair! I put a refundable cash down payment on a van. Told I was first in line and no one else had put down any money. First right of refusal. Told an hour later, while still at the fair, that now I needed $500 non-refundable to hold the van. Asking for more money and NON-Refundable seemed unethical. Texted later that the car was being taken off the lot and I could test drive and buy it on Thursday. Called Wednesday night, the car was sold to someone else. Now they are offering me another vehicle for $11,000 more money. I am very disappointed and wanted to warn other fair-goers
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April 2021 by Joel P.
Stay away from these people. Someone gave them my number by error or as a prank and they will not stop calling them. Im about to go into a vulgar tirade to see if they get the picture. 5 times at lease I have told them to stop calling me.
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April 2021 by Brandon P.
These guys sent me a text to check on some Carbon Monoxide thing they installed 4 years ago on an F150. They offered a free oil change, so I brought it in even after I told them I bought my truck from a different dealer, and asked them to confirm. After an hour drive round trip, they called and told me the service was actually meant for the explorer (that I actually bought from there). So they sent text on wrong vehicle. Then bait and switched on services which aren't even Ford recommended but based on some lower mileage recommendation (which in itself took two passes because the first recommendation list was on the explorer). I have some serious trust issues with these guys and will never go back again. Tad nervous my vehicle will be tinkered with and will break down soon after this 'free' simple oil change and bait and switch for needless services.
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February 2021 by Lou F.
False imprisonment. I wondered why I was so frustrated and horrified after the new car purchase at Freeway Ford, until I watched a video on youtube by Lawyer Steve Lehto regarding " False imprisonment" at car dealerships. They dragged the process on for eight hours even though I was writing a check (and there was no negotiation because I worked at The Ford Plant in St, Paul for 25 years and had the Ford Employee pricing) and knew the vehicle I was trying to buy. Beware, if the process takes longer than two hours, get the heck out of there with your soul. SHAME ON FREEWAY FORD for giving Ford a bad name.
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November 2020 by Daniel I.
What an experience! I've been looking at hundreds of used vehicles online, narrowed my choices down, then drove all over the city to see them at the dealerships. So overwhelming! When I got to Freeway Ford, I was amazed to see how nice the used SUV was. And, Patrick was sooo nice. No pressure, great place, great service, and very friendly. Needless to say, I purchased the SUV. Very satisfied! Check them out!
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July 2020 by Benjamen H.
I was called last Saturday June 27th as I recently had service done on my vehicle a week or so prior. I was told that my car was eligible to be bought out and upgraded to a newer model. I explained to the person on the phone a concern of mine was some negative equity that was owed on the vehicle and I'm not sure if the banks (especially during the pandemic) would approve the loan. They asked that I come in anyway to look at one of the vehicles and test drive. We worked out some numbers and the finance guy was getting to work on it. I waited for over an hour before he came out to tell me he had been trying to get a hold of someone higher up in finance. (Granted, they called ME to come in on a Saturday and didn't even keep me in the loop) He told me that he would give me a call Monday to let me know what the bank would say, but I had a "pretty good shot". Monday rolls around I hadn't heard anything and decided to call around 4 pm to check and see the status. I left a message with finance and the sales guy I had worked with. About an hour later I got a call (I was in a meeting with a client and was unable to answer) and was left a message by the sales guy who said, "Finance has been tied up and hasn't had a change to get a hold of you, but informed me that the bank said it's a no-go and thank you for your time. Call if you have questions." I attempted to call back twice to get more information as to why they denied it. They pulled my credit for this. I haven't gotten a call back to let me know what my score was, why the banks denied it, or if we could work out other options for the vehicle. I feel as though because they couldn't "make a deal" happen immediately through finance, they dropped me like dead weight. You guys called ME trying to work something out and I feel like minimal to no effort was put in. I don't feel like this is how interactions between your customers/clients should be when things don't go the way they are expected. I was very upfront about my concerns on the approval from the beginning and I feel like my time was wasted and filled with empty promises.
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July 2019 by H W.
This is a review of the service dept. They provided a dishonest quote, saying I needed new rear & front brakes @ $800.00. Specifically, they said the rear brakes were "metal on metal" and the fix needed to happen ASAP. I thought it was odd since I have never heard any noise when braking (and my car is relatively new at 35,000 miles). I had a road trip planned for the same week, so wanted to get a second opinion. I went to Midas on Lake Street in Minneapolis. What a difference in customer service & honesty. They told me I am good to go for now + at least 5,000 miles (and even showed me the brake pads up against the measuring tool) - at no charge. They also documented that there are 8MM and 5MM left on the pads (versus the 0MM and 1MM that Ford documented). I do have paperwork showing the difference. To add to the poor experience at Ford, they also could not find my keys at the end of my quick lane appt (which took two hours). And they forgot )or just decided not to) do one thing I wanted (pull the door code). Unfortunately (or maybe fortunately for me) by that time I was out of patience and time. They also said they wanted $50.00 which seemed steep to get a door code #. It could be standard, I am not sure. The woman at the service reception desk was kind and friendly. I hate giving a bad review, but it is sometimes needed to prevent others from having a shady experience. I won't be back. This is for the Freeway Ford in Bloomington on Lyndale.
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June 2019 by John G.
Thank you to both Jack who sold me my new car, and Dean in the Service Dept., the latter of whom promptly and rather creatively helped solve a sporadic sensor issue! Everyone at Freeway was very kind and helpful. From the receptionist and cashier to several of the sales staff - who didn't even sell me my car, but nonetheless went out of their way to help me anyway. They made the purchase of my new car a delightful experience. Thanks everyone!!!
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May 2019 by A B.
This review is specifically for my quick lane service experience. I was unable to complete my scheduled maintenance before my trip to MPLS resulting in a stop at Freeway Ford while on my trip. The quick lane is first come, first served. I hoped to avoid a wait by arriving before opening and it worked! The employees were extremely friendly and helpful. The service ("The Works"- oil change, tire rotation, inspections, etc) was completed in less than an hour for less money than many other places--and they even washed my car! If I lived in the area, Freeway Ford would be my go-to on service for my Explorer.
