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February 2024 by Antony
Storage slumlords.FYI the only reason this place has so many good ratings is they incentivize people to leave 5 star reviews for a chance to win a free month of storage.Anyways, I’ve never had a bad experience with the workers here. They’ve always been polite and helpful. This review is due to upper management and the cheapskates who own this facility.I rented here for 2.5 years and it got bad enough for me to cancel and take the time moving all my stuff out. Here’s what you can expect if you rent here.ELEVATOR & GARAGE ACCESS:There’s 2 elevators for the main facility. It’s been over a year since they were both functional at the same time - one or the other is always broken. Also, the garage door to the single bay has been out of service for 2+ months.There’s no reason elevators and garage doors should be broken for months at a time. It’s 2024 so can’t use the bogus covid parts/labor shortage excuses anymore.CARTS:Probably my biggest frustration with this place (also the simplest for them to fix, but they won’t). There’s 4 carts for the entire facility of HUNDREDS of units. People don’t bring them back to the central area. Or worse, they lock the carts in their units. Even if you’re the only one at the facility it’s a struggle finding a cart to use.Why they don’t just buy a few more carts is beyond me.PRICING:An employee was nice enough to warn me about this but I doubt everyone is aware when signing up. They drastically lower prices during the winter months - around 50% discount when you first sign up. Then they will raise them after 6 months. So if you start renting a 10x10 unit for $50-$60/mo, just know it will go up to $100-$120 during your first year.I originally chose this place because they were slightly cheaper than other nearby facilities but you get what you pay for. Spend a few bucks more at any other facility and keep your sanity.
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February 2024 by Suheib Hassan
Shayla was amazing and made the process easier than the instructions on how to eat an ice cream
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January 2024 by Shane
Great place for storag! The employees are kind and helpful and the building is clean and secure!
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January 2024 by Eric Karnik
Shayla was very helpful and was willing to answer all my questions that I had..
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January 2024 by Carisha Thomas
SHAYLA is Awesome! Super warm and helpful, 10/10. Location is extremely convenient and clean.
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January 2024 by Rose Davis
Shaylah was amazing! She took care of everything I needed and more! 10/10!!
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December 2023 by Klaire Randall
Great place for storage! Clean and climate controlled. Easy access yet secure and safe. Shayla is amazing! She is an excellent employee and they should be lucky they have such an awesome asset to the business!
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November 2023 by Man of God
I love US STORAGE, especially the Minneapolis location. It’s well priced, clean and the staff is super friendly and helpful.
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November 2023 by B Fischer
Awesome place and Shayla is an amazing manager apex the best !!!!Would highly recommend if you are looking for a storage unit in Minneapolis
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November 2023 by Tiffany Payne
Shayla is always so super helpful. Her kindness, professionalism, and willingness to go above and beyond are unmatched at any facility I have ever rented from. Someone please promote this woman!!! She should be running the joint!
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November 2023 by Wilbur
The facility is clean but the older short haired dude has some emotional issues or something. He made some flippant remarks when I tried to buy some boxes and was very confrontational whenever I'd run into him. Very unprofessional. He could really take a lesson from the younger cat there.
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November 2023 by Baron Lumey
Not only do they actually staff their office unlike the competition, but they are also--unlike the 'COMPETITION'-- professional. After switching to lakeside US storage ive never had a single issue with anything...for example, i used to constantly run into a problem at unstaffed competitor facilities where u cant even pay your bill in Person because theyre so stingy that they wont even staff their freakin offices & so there never anyone around to help you or even take a PAYMENT...such as...PUB-LICK STORE-AGE. And US storage is also comparitively much more reasonable in how they apply late fees. Where public storage TRIED to charge me over $300 in totally bogus fees when i moved out with proper notice after having their unit less than a month, us storage has never tried to play any games yet 4 months in. BTW i moved out of the pub.sto. unit so quickly because, ONLY after paying for the 1st month up front, i discovered that they had lied to 'get me in the door' by exagerrating the unit length. I have a 29 foot camper that SHOULD have fit as they claimed it was 30 feet long, but it turned out length was only 28 ft.... anyways yea US storage has been a good experience so far, which is a big improvement from the constant problems that i experienced at competing facilities. Also if you want to be sure you get the best help, Shayla consistently knows what shes doing, genuinly enjoys helping, gives RELIABLE guidance, & stands by her word - highly rated for both character and integrity... for example drive through overhead door wasnt working when i signed the lease, so she agreed to adjust my lease start date to let me wait until it was fixed before moving in.
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October 2023 by Robert Coleman
Been using that unit for a few years people hide the carts in the storage units.. I've heard music coming from closed storage unit doors... everytime I go people leave out early in the morning walking...
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September 2023 by mildred bernstein
For the past three years, I have stored stuff at the US Storage Center on Lakeside Avenue in Minneapolis, MN. I have found the staff to be kind and helpful and the price for storing items to be reasonable. I recommend this center for your storage needs.
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August 2023 by Casa Matilda
This rating is specifically for the helpful, compassionate, honest and friendly service of SHAYLA!! Moving, storing, sorting your belongings, etc is generally a stressful situation in and of itself, so having someone there like SHAYLA to actually be helpful is a blessing. Thank you thank you!!!
