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December 2023 by Cindy Kravik
I highly recommend Joe and his staff at Custom Fireplace & Chimney Care. He is thorough, knowledgeable, honest, prompt and personable. Our stove passed the city inspection with flying colors. We love our new wood stove!
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November 2023 by M. S.
I had a great experience all around-from stopping in to the store to look at options to the installation, everything went smoothly.Joe is personable and easy to work with. He takes time to explain everything and he and his crew did just an awesome job with the installation! I’m so happy with my new fireplace insert!
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June 2023 by Linda H.
We had a exemplary experience with Joe and his crew. They worked well with us and each other. What could have been a stressful situation turned out to be very positive and fun. The team came in the morning and were organized and got right to work, everything went so smoothly. I could tell the team knew exactly what they were doing, and had the skills to do their specific tasks professionally. The many details that are given attention to are truly impressive. We can recommend Joe because we felt he was honest and cared about us as customers.
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May 2023 by Ryan Carlson
I called to ask about repairing a gas fireplace (not installed by them as it was a low quality builder grade fireplace) and Joe was very responsive, honest and extremely helpful. He went out of his way to take a look at it same day and went through all my options. When the time comes to replace my current fireplace I will definitely reach out to him.
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January 2023 by Brad Breemeersch
Joe and team personify professionalism and craftsmanship in all that they do! These projects are often very detailed with a host of complexities and Joe is with you through every step, owning the project from start to finish! Joe was patient as we worked through design details and not afraid to speak frankly when candor was required. If you're going to make the investment, this is who you need to make it with!
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January 2023 by Tony Treml
I've waited a few months to review so we can get some good use out of our wood insert. After two face cords, we are beyond pleased. Joe came out to the house, was honest and forthright about what it will do and what it won't do. The install was fast, clean and professional. They even showed me how to light it properly!I highly recommend Custom Fireplace & Chimney Care.
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December 2022 by Jim Southwell
We found CF&CC after checking out several other gas fireplace installers. We worked with the owner Joe Spoden, which was refreshing, and everything moved along smoothly. Joe came to the house to measure personally and make his recommendation. We went with the Kozy Heat model and are very happy. Also did full re-brick to modernize the look. Joe and his crew of two were fast and efficient, and got everything done over two days. Good workmanship and follow-up to our questions. A better value and sooner install than anywhere else. Highly recommended!
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December 2022 by diane gray
We recently purchased a new Regency stove from CustomFireplace& Chimney Care and I can't say enough about or rate stars highenough for the level of professionalism and quality of the customer care given.the stove is beautiful and works great@ thanks guyshprofessionalism, customer
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November 2022 by Andrew
Joe was fantastic and inspired confidence in what he installed for us. We absolutely love our fireplace and speak highly of his work to others. I really appreciate his honest opinion, understanding what we were looking for and not trying to upsell something we didn’t want/need. The pricing was also very reasonable and Joe was able to get it ordered and installed in a couple weeks, not a couple months.
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September 2022 by john skogman
Call to ask a simple question and get nothing but a hassle. I asked for black class A chimney pipe and get an argument it doesn’t exist. I can order it online from 3 different places! I am trying to support a local small business. I will take my money elsewhere!
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December 2021 by Nancy Backlund
Joe and his crew did an outstanding job. On time, professional, and knew what they were doing. I highly recommend them for gas fireplace replacement.
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September 2021 by Sonja Chamberlain
Joe and Company went above and beyond in the installation of our gas fireplace. Though we had 5 estimates for the job, we ultimately decided to go with a family owned business, and we are so happy we did. From the beginning, Joe and Family were attentive to our and were great communicators, responding quickly via phone or email.We were happy to find out that the company was a sponsor for Toys for Tots and actively involved in the community.I highly recommend using this top notch company.
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September 2021 by Nikki Isakson
We have been looking for a gas fireplace insert for YEARS! Everything we saw had horrible looking logs and flames. The Majestic fireplaces at Custom Fireplace are beautiful!!! And the extra features had us sold in minutes. Joe was wonderful to work with. No pressure, just solid information.
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September 2021 by Jacob White
Great experience getting a gas insert installed in an impossible wood-burning fireplace. Joe was helpful in picking out a suitable insert, and made the whole process easy.
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June 2021 by Steve Evans
So far not successful trying to spend money here! Showed up yesterday during posted hours, there was a not on the door apologizing for the inconvenience because they closed early.Stopped by today during my lunch break, sign on the door with todays date saying they are closed today, and sorry for the inconvenience.Update your website so others won't be inconvenienced.My time is precious, that's almost 2hours of my time I won't get back.I know I won't be inconvenienced anymore, time to find another dealer.Edit (since I can't reply to the businesses reply): Part of your reply stated- "As our website states, we are a small, family business, and our hours are subject to change. Also as our website states, we recommend customers call us at the number listed........."You list your showroom hours, and state that you can accommodate appointments outside of business hours, I couldn't find anything suggesting your hours are subject to change, or calling ahead is "highly" recommended. if this is stated, I think your site needs to be clearer, so as not to hurt your small family owned business (whom I prefer to do business with, but customer service is still expected regardless of business size).
