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September 2024 by K T
I had a pleasant experience with Chue and the technician until I encountered an issue with Terry, the manager. After receiving an alignment service, I noticed a metal clunking noise and was informed that it could be due to the strut bar. I rescheduled an appointment to have it checked, but I decided to troubleshoot the issue myself and discovered that the noise was actually caused by my aftermarket coolant tank. I requested a reimbursement since the strut bar was not the cause of the problem. While the team was cooperative, Terry was dismissive and evasive. Given this experience, I will no longer be returning to this establishment and will instead continue using Bloomington Acura.
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September 2024 by Elizabeth Enger
Everyone was professional. Initially, upon being greeted, the person seemed in a hurry and missed the "hello" and "good morning" part of the customer service. Overall, friendly, quick and competent.
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September 2024 by Todd Martin
Friendly staff and smooth transaction!
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August 2024 by mary fox
Time for a new lease and Tyler was right there to help us thru the process! I didn't think things would go so smoothly but Tyler made it all happen and we could not be happier! Thanks for everything Tyler!
And, Kameron is now the finance guy so we got to work with him again too!
Great team at Buerkle!
Kameron was our sales person and he was great!
Extremely knowledgeable, friendly and willing to go the extra mile. If you are looking to buy or lease an Acura, stop in for great service!
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August 2024 by Dan Strom
Chue does a great job every time I'm in for service!
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August 2024 by Brita Voss
First time leasing and as always Buerkle Acura did a great job answering my questions and helping me get into my second MDX! Thank you especially to my sales consultant Tristian for walking me through every single step of the process. Couldn’t be happier with my new vehicle and always recommend Buerkle Acura.
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August 2024 by jgmartin2
I bought an 2017 Acura from this dealer. I was told it had been thoroughly checked over and everything is 100%. I had one month to bring it back if I found any problems. I bought it in December . When summer came and it got hot I found that the AC didn't work. I took it back and paid $200 to get the diagnostic program run. The outcome was disaster. It was going to cost $3000 to get it totally replaced. I asked for a 40% discount because it was broken when they sold it to me. They said no. They gave me $300 toward the cost. I had already paid $200 to get it diagnosed. (Something they should have done before they ever sold it to me.) So I was very dissatisfied.
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August 2024 by tien nguyen
First time here ??♂️Excellent service. Professional and friendly. Fixed right first visit. Thanks again !
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August 2024 by Matt Reid
Andy and Kameron were extremely helpful throughout my latest Acura purchase. I will continue to support Buerkle Acura going forward.
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August 2024 by Patrick Mooney
Stopped by early on a Saturday looking for an Acura. Pulled up and Greg was waiting with a friendly smile. I liked he was ready to help on a Saturday morning. He answered all my questions, I looked at a couple of autos. I found the one I liked. Greg wrote me up and got me a great interest rate.
My purchase is phenomenal. Absolutely no buyers remorse. It's my first Acura and won't be my last. And Greg gets my business in the future.
I highly recommend this family owned dealership.
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August 2024 by Judy Lutz
I just bought a 2024 RDX with the Technology package to replace my 2017 RDX. I’ve worked with Sandy Nobbe on both vehicles and she makes the process easy. Everyone at Buerkle Acura is pleasant and easy to work with.
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July 2024 by Barb Gingerich
We had such a great experience buying a used car from Tyler K. We previously narrowed down our search and put in an online request one evening to arrange a test drive of 2 RDXs. Received an email within 15 minutes to answer any questions and book the appointment. When we arrived the next day, it was hot outside, and Tyler had both cars running and cooled down. We were able to drive them on our own as he was finalizing a sale with another customer. After the test drive, he took the time to discuss the vehicles and the compare the features of those models with different trims. The rest of the process went very smoothly as both Tyler and the sales manager were thorough and thoughtful in answering all of our questions and giving us additional information about financing options, etc. We actually were comfortable enough to put down a deposit that evening, and move forward with the purchase.... we're thrilled with our new RDX, and are thankful for the great level of service and attention to detail shown during the entire process by all the employees..... would highly recommend anyone visiting Buerkle Acura to anyone in the market for a new car.....
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July 2024 by Maxwell Smart
Great show! Keep it up Buerkle Acura!!!
Low profile selling…loved my car buying experience
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July 2024 by Maria Reitan
Tyler is great. My question were answered before I even ask it. I would recommend this pace. Great customer service!
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July 2024 by Vaclav Shatillo
Leased two cars from Tyler. He was incredibly knowledgeable and quick to reply throughout the whole process. Everything was done remotely and the cars and paperwork were ready to go when we walked in. Highly recommend!
