Best Buy - Headquarters

Electronics
7601 Penn Ave S, Minneapolis MN 55423

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Hours may fluctuate. For detailed hours of operation, please contact the store directly.

About Best Buy - Headquarters

Best Buy - Headquarters offers a wide range of technology products, including HDTVs, computers, cameras, gaming consoles, appliances, and cell phones. The Minneapolis store is known for its large selection and friendly staff, creating a pleasant shopping experience. Customers appreciate helpful employees, with some noting exceptional service from representatives who have resolved issues effectively. However, there are significant complaints regarding the Geek Squad installation services, where customers felt they were charged excessively for incomplete work. Several reviews highlight frustrating experiences with customer service, particularly when trying to resolve billing issues and installation problems. Customers reported spending hours on the phone with different departments without finding satisfactory solutions. While some were eventually able to reach corporate representatives who helped address their concerns, others expressed dissatisfaction with the overall responsiveness and accountability of the company. The mixed feedback suggests that while Best Buy has knowledgeable staff and a broad inventory, there are areas for improvement in customer service, especially regarding installation and resolution of service issues. Overall, Best Buy aims to provide technology solutions but faces challenges in delivering consistent customer satisfaction.

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