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March 2024 by Malik Schneidewend
Don’t rent from hereI needed a car when they opened and I showed up at 7:30am. 30 minutes after they opened and it was still closed.
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February 2024 by Anita Wilkins
Great rental place but very inconvenient when you wanna catch an early flight on the weekends they don't have an after hour drop box
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February 2024 by Kenny
I'm a long time vehicle renter of this place. I have truly never been let down. Very easy place to access by vehicle or bus. The Manager Felix is very professional. Over the years I've gotten to know him, and I can honestly say he has been a man of integrity. I will continue to give my business to this place!
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February 2024 by Shane Gill
The staff was informative and helpful getting me on my way. The location is also very convenient for those living in downtown Minneapolis, it definitely beats driving to the airport.
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January 2024 by Carter Reese
If you rent a car in downtown Minneapolis, go to the competitor down the street.I spoke to Felix after I was charged for something in error. He said it could not be refunded or credited because I had prepaid. I'm not sure what that has to do with it! At any rate, I'm done with Avis.
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December 2023 by Ezinwanyi Ubani-ebere
We rented our van shuttles from here. Staff was professional and quick! All my wedding guest also had good feedback for this Avis/Budget branch
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December 2023 by Ana Ahedo Bremer
I always go to this location. Great service, super quick and friendly, and great location
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October 2023 by Ed Tankersley
This was a terrible rental experience.I reserved a Rav4 or similar; in other words, a compact SUV. At Minneapolis, I was given the keys to a huge 4-door Dodge Ram pickup truck. This is like reserving a rowboat and getting a battleship. I was planning to drive to Chicago — 400 miles — and did not want the fuel economy of a truck. Unfortunately, the only other available vehicle (!!!) was a 4-door 4-wheel-drive Toyota Tacoma. Better, but still huge and unnecessary for my needs.I tried to call Avis for help in swapping the Tacoma for something smaller along the way, but they were no help. So I drove the truck all the way to Chicago.Upon arrival in Chicago, I discovered that the dropoff location had closed an hour earlier, and there was no after hours dropoff option. I again called Avis for help, and was told that I could drop it off at the airport (45 minutes away, after an 8-hour drive, plus the need to get transportation back to the Chicago city center).I had to pay to park the truck in downtown Chicago overnight ($60) and then I was charged for an extra day rental when I returned the truck the first thing the next morning. Even though the rental location got the truck back at exactly the same time they would have if I'd been able to do after hours drop the night before. It cost me time, frustration, and more than $150 extra expense.
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October 2023 by Till Lindemann
I don't recommend contacting them. I reserved a car with them through Uber. The price showed $140. The actual price on the spot has already risen to $215. I think, okay, they charged me a bunch of commissions and taxes. I'm filming. You can only pay by credit card. They don't take cash. I thought that was weird, oh well. They charged $415 from the card. 215 per car and 200 deposit, which is returned to the card. It’s very unpleasant, well, I put up with it too. After 2 days, I returned the car at the designated time with a full tank of fuel. Everything was checked, everything is fine. They printed a check for me for $215. I went home expecting my $200 to be returned to my card. I only got $180 back. And 2 checks arrived by email with the same check number. One for $215 and the other for $235. As a result, I have 3 checks, $20 stolen. Renting a car was 100% more than the original price. This is terrible, you plan some expenses, get others and much more, almost 2 times. This looks like a scam. Therefore, pay only by card, so as not to return the full deposit.
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October 2023 by L. Anderson
They are one of THE worst AVIS locations I have ever rented from. Google doesn't allow enough characters to explain how manager Mohamed "Mo" ran unauthorized charges of $535, $188, and $167. I cannot explain how Ge refused to right the wrongs of employees who wrongly closed my rental contract. There are REALLY not enough characters to describe the amount of problems with this location that every single renter before and after me had. It seems to be that Mohamed and Ge are the source of the problems. One manager, Karen, had to step in with my husband. She ended up fixing one situation and AVIS reimbursed our Lyft rides as a result of Mohamed's actions. Rent from Enterprise/Alamo at MSP. They are a MUCH better experience! The cars are CLEAN and do not need wheel bearings. The employees are cheerful and respectful. After this past weekend, all I care about is a refund. I will never rent from AVIS again.
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August 2023 by H Alonso Marenco (Olito)
quick and easy. Got a car that was the same type I wanted, but not the exact brand i wanted - which turned out to be ok.
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May 2023 by Nicky Bason
Do not order from Avis in Minneapolis. The service is a disaster.
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May 2023 by Andrew Marsh
The Avis team at the downtown Minneapolis location is a pleasure to work with. Clean car, full tank, and a friendly staff.
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May 2023 by Karen Hansen
Attendant was helpful and friendly. The car was great and the billing was exactly as quoted
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April 2023 by dupont dude
I find the cars I rent from Downtown always clean, and ready to go. I have always found the staff to be very courteous and helpful when I do not understand the way new cars operate.I have been and will continue to be very satisfied with the rental when I am in need.
